Skip to main content
Contributor I
September 28, 2025
Solved

Signup form error for US visitors

  • September 28, 2025
  • 1 reply
  • 74 views

Hi,
I’m having an issue with my Klaviyo signup forms. When visitors from the US try to subscribe, the form shows the error “An error occurred when submitting. Please try again later.”

I tested with a VPN in the US, and the error always happens, but the form works fine when I try from Vietnam.

  • Double opt-in is disabled.

  • Location targeting is not enabled.

  • The integration with Shopify is connected.

  • The list connected to the form is active and set up correctly.

  • I already tried creating a new form, but the same issue occurs.

Can you please help me understand why this is happening and how to fix it?

Thanks!

Best answer by whereisjad

@lily_201 I am based in the US and can test this if you want if you share the URL where its hosted.

1 reply

whereisjad
Expert Problem Solver IV
Expert Problem Solver IV
September 28, 2025

@lily_201 I am based in the US and can test this if you want if you share the URL where its hosted.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/