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Signup form error for US visitors

  • September 28, 2025
  • 1 reply
  • 61 views

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Hi,
I’m having an issue with my Klaviyo signup forms. When visitors from the US try to subscribe, the form shows the error “An error occurred when submitting. Please try again later.”

I tested with a VPN in the US, and the error always happens, but the form works fine when I try from Vietnam.

  • Double opt-in is disabled.

  • Location targeting is not enabled.

  • The integration with Shopify is connected.

  • The list connected to the form is active and set up correctly.

  • I already tried creating a new form, but the same issue occurs.

Can you please help me understand why this is happening and how to fix it?

Thanks!

Best answer by whereisjad

@lily_201 I am based in the US and can test this if you want if you share the URL where its hosted.

1 reply

whereisjad
Expert Problem Solver IV
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  • Expert Problem Solver IV
  • Answer
  • September 28, 2025

@lily_201 I am based in the US and can test this if you want if you share the URL where its hosted.