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Signup form on Shopify

  • February 17, 2026
  • 3 replies
  • 30 views
E
Contributor I
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Hi, i have embedded a signup form on a page in my shopify store.  It is not displaying on chrome but works on safari.  The guidance states i need to install the Klaviyo Embedded Form, but it is not available on the shopufy app store. Thanks

 

Best answer by whereisjad

​@edjmacdonald could it have anything to do with the targeting and behavior settings you put in the place for the form? described in more detail here:

https://help.klaviyo.com/hc/en-us/articles/4413544555547

In particular if you have selected “Don’t show to existing Klaviyo profiles”

    3 replies

    whereisjad
    Expert Problem Solver IV
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    • whereisjad
    • Expert Problem Solver IV
    • February 17, 2026

    ​@edjmacdonald is it possible that on Chrome you opened Shopify Admin and then doing a display of a theme that overrides the production theme where you successfully added the embedded form? Since you mention that it shows in Safari but not Chrome.  How about if you open your website using incognito or clear cache of your browser?

    — Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/
    E
    Contributor I
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    • edjmacdonald
    • Author
    • Contributor I
    • February 17, 2026

    Thanks for your answer, I have opened a private window in chrome and it loaded fine.  After completing the form, and then refreshing the page it doesn’t load.  Any suggestions?

    whereisjad
    Expert Problem Solver IV
    Forum|alt.badge.img+17
    • whereisjad
    • Expert Problem Solver IV
    • Answer
    • February 17, 2026

    ​@edjmacdonald could it have anything to do with the targeting and behavior settings you put in the place for the form? described in more detail here:

    https://help.klaviyo.com/hc/en-us/articles/4413544555547

    In particular if you have selected “Don’t show to existing Klaviyo profiles”

    — Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

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