Skipped Messages

Question

Hiwe want to have an overview of all skipped messages of transactional emails/ certain flows. Is there any way to have an overview in a report or dashboard? Navigating to each flow recipient activity individually is a pain in the ass with 100+ flows Thanks in advance

emma.owens · Accepted Answer

Hi ​@uniqueusername123!To follow up on what ​@ross_hopkinshas said, we do not currently offer a dashboard or a report that provides an overview of all skipped messages. In order to view skipped messages for specific emails, you will need to go to the Recipient tab for each one to see the profiles that were skipped and for what skip reason.Here are a couple of resources that may be helpful to reference:Troubleshooting why a flow message skipped a profile:https://help.klaviyo.com/hc/en-us/articles/1260805003210Troubleshooting skipped profiles in email campaigns:https://help.klaviyo.com/hc/en-us/articles/115005258268I hope this helps, and let us know if you have any additional questions!

ross_hopkins · Answer

Hi ​@uniqueusername123Thanks for asking the community for help on this topic. As far as I’m aware, unfortunately there isn’t a way to view a consolidated list of skipped emails by Campaign and/or Flows.I had a quick look through the available API endpoints as well, and nothing obvious stands out as a way to programmatically obtain this information.Perhaps someone else in the community has an answer on that front.Can you tell me a little more about what you’re trying to achieve, and why you need to check for the skipped email occurrences? Perhaps that will spark an alternative way to approach your challenge.Sorry I can’t be of more help.Thanks,Ross

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