When someone subscribes to the newsletter, klavyio sends two confirmation emails. Now I have switched off double opt, and a confirmation email is still sent directly from Klavyio. How can I see where this confirmation email comes from and switch it off?
Thank you in advance
Hi
As far as I know, if you have double opt-in enabled, your subscribers should only get one confirmation email. Sometimes if the users is added through a third party app, or your ecommerce platform, they will also send a confirmation email from the platform (like Shopify) if it’s not disabled.
One easy way to tell if the email is sent from Klaviyo by hovering over any of the links (unless you have dedicated click tracking setup) to see if it goes to Klaviyo. You might see something like this:
If you have a List triggered Flow setup (e.g. Welcome Series), perhaps it’s also sending an email after a user confirms their opt-in as part of the Flow, so you may want to check there to see if it is working as you intend.
Hope this helps!
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