Syncing Subscribers to a Klaviyo Newsletter via Shopify Account Registration Page

Question

HI all,I have just realized that when ever users create a new account, their account are added to email subscribers in shopify automatically and klaviyo are not syncing those list at all?my pop up and newsletter feature both works with no problems.I tried syncing, but my email subscribers just get stuck there.Any idea>?

Julia.LiMarzi · Accepted Answer

Hi @jwalk86, thanks for reaching out the Community!

When someone creates a Shopify account, they are not automatically added to a Klaviyo list unless the Shopify registration form is updated to collect email consent with Klaviyo.

You can read through the steps to do this in detail in our Help Center article: How to Sync Shopify Account Registration Customers to a List. In brief, you’ll need to:

Enable Accepts Marketing on your Shopify registration form
Connect the checkbox from step 1 to a List in Klaviyo

This will require accessing your Shopify store’s theme files and adding a bit of code to it. Example code is included in the document linked above, just be sure to update the required values to match your account information as directed.

I hope this helps!

Dov · Answer

Hi @jwalk86,Thank you for posting this to the Community and thank you @Julia.LiMarzifor your insightful reply.In addition to Julia’s post, since this solution will not function “out-of-the-box” andrequires custom coding, If you are uncomfortable with editing and adding code and scripts,we recommend reaching out to aKlaviyo partner agencyfor assistance.Thanks and have a great rest of your day.

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