Skip to main content
Solved

Test email sends email from another campaign?

  • September 5, 2025
  • 5 replies
  • 64 views

Forum|alt.badge.img

I'm running into a really weird issue that I've never encountered before.

I'm working on campaign 1 and campaign 2, campaign 1 has already been sent out and campaign 2 is still a draft.

I'm editing campaign 2 and I select send test email, the preview is still the right campaign when I click ‘send’, but when I go to check my inbox the email from campaign 1 has been sent to my test email addresses???

 

I test this not once, not twice, but thrice and Klaviyo consistently sends out the email from campaign 1, when I test campaign 2. I'm afraid to actually schedule campaign 2 as I cannot test it and am afraid that the wrong email would be sent out by Klaviyo.

 

@Klaviyo, please address this really weird bug!

 

Best answer by In the Inbox

Hi ​@Team Crodeon 

Thank you for posting your experience in the community. Interestingly, I too, have had that experience in the past. I think its some sort of weird bug when you are working within multiple campaigns. What I ended up doing, and I think it was also a recommendation from Klaviyo support, was simply recreating the second email from scratch. 

Not ideal, but when I recreated the email and sent it to myself, the proof was correct.

Best,

@In the Inbox 

5 replies

In the Inbox
Partner - Platinum
Forum|alt.badge.img+31
  • 2025 Champion
  • 336 replies
  • Answer
  • September 5, 2025

Hi ​@Team Crodeon 

Thank you for posting your experience in the community. Interestingly, I too, have had that experience in the past. I think its some sort of weird bug when you are working within multiple campaigns. What I ended up doing, and I think it was also a recommendation from Klaviyo support, was simply recreating the second email from scratch. 

Not ideal, but when I recreated the email and sent it to myself, the proof was correct.

Best,

@In the Inbox 


Forum|alt.badge.img
  • Author
  • Contributor I
  • 2 replies
  • September 5, 2025

@In the Inbox did cloning the campaign not work?


In the Inbox
Partner - Platinum
Forum|alt.badge.img+31
  • 2025 Champion
  • 336 replies
  • September 5, 2025

@Team Crodeon - its been a little while since I ran into this issue, but if I recall, I tried cloning it, and the issue remained which is why I recreated the email from scratch. But, certainly try cloning it first and see if that does the trick for you.


Forum|alt.badge.img
  • Author
  • Contributor I
  • 2 replies
  • September 8, 2025

@In the Inbox Cloning it has solved the issue for me, the campaign is live now and seems to have sent out the correct email as well.


In the Inbox
Partner - Platinum
Forum|alt.badge.img+31
  • 2025 Champion
  • 336 replies
  • September 8, 2025

Hi ​@Team Crodeon - Awesome! Glad to hear cloning it resolved the issue and I appreciate you circling back. I’ll certainly keep that in mind if I run into this experience again.