Text edit box margins disappeared

Forum|Forum|2 years ago
April 20, 2024
4 replies
213 views

In the middle of writing emails yesterday, both the left and right margins of the text edit box disappeared. Happens in both Safari and Chrome. Anyone else had this? I’ve sent a help request. Impossible to edit the text as it is jammed against the edges and letters missing. I now think it might be a Shopify issue...

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Best answer by Taylor Tarpley

Hi all!

Thank you for sharing this issue you faced with us! The original poster also shared this question with our Support team and has received an answer so I am sharing here as well for others who experienced this!

This issue appeared to have started around the time that we launched our inline text editing update in templates affected our split blocks and table blocks.

This issue has since been resolved!

Please let us know if you are still seeing this issue on the off chance.

-Taylor

Sujal

Expert Problem Solver II

Hey @MaryD !

To fix missing margins in your Klaviyo text editor:

Clear Cache & Refresh: Try clearing your browser cache and refreshing the Klaviyo email builder.
Test Another Browser: See if the issue persists in another browser (e.g., Firefox, Edge).
Shopify Theme:
- Check for recent theme updates that might have caused a bug.
- Briefly disable custom CSS to see if it interferes.

These steps should help diagnose and potentially resolve the margin issue.

We hope this helps!

Sujal Shrestha | www.theklientx.com

M

MaryDAuthor

Contributor I

Thank you - have tried and checked all of above but still no joy… I am at a complete loss. I have been through everything with Shopify customer service support and they could not identify the reason, nor see any issues at their end. The only event that may be significant is the recent MacOS update to Sonoma 14.4.1 but the issue didn’t happen immediately after this update - perhaps 24 hours later...I am at a loss and struggling to get my campaigns completed and sent…

M

MaryDAuthor

Contributor I

I have now been in touch with other Klaviyo users having the exact same issue - this seems to be a Klaviyo issue and not related to individual systems. Please resolve asap!

Taylor TarpleyAnswer

Community Manager