The invitation from my client to join their account is not working

Question

Hi there, my client has set up a Klaviyo account and has sent me an invite to join the account so that I can work on there. However, when I click the ‘Accept’ link it sends me in circles of asking me to log in, then sending me a security code via email, then when I put in the security code it says the link is expired and to request a new one. The link should not be expired as it was sent about an hour ago. Why is this happening and what can I do to fix it please? This is not an issue I have come across before.

Adam Ragsdale · Accepted Answer

Hi ​@nej89- thanks for asking your question to the Community!I would recommend reaching out to the Klaviyo Support team via chat or email. They should be able to troubleshoot your issue and help you accept your user account.https://www.klaviyo.com/support

DINESHKUMAR · Answer

Hi there,Whenever I been invited and I click the “Accept” link, throws token error. It’s affecting the current task.I sent the support email. Hope I get some solution.

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