Toll free number still verifying

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Hi, my toll free number for the U.S. and Canada is still verifying after registering 10/31/23. Could you please provide guidance as to how this can be resolved?

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Taylor TarpleyAnswer

Community Manager

Hi @chris1107,

Thanks for sharing your question with us! Happy to help!

As noted in our help center documentation, toll free number verification can take anywhere from 7-10 business days to verify before we encourage you to start sending with your number. However, as this is well over this amount of time, I will raise this issue with our team! So sorry for this inconvenience!

Thank you for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @chris1107,

Thanks for sharing your question with us! Happy to help!

As noted in our help center documentation, toll free number verification can take anywhere from 7-10 business days to verify before we encourage you to start sending with your number. However, as this is well over this amount of time, I will raise this issue with our team! So sorry for this inconvenience!

Thank you for participating in the Community!

-Taylor

C

chris1107Author

Contributor I

Hi @Taylor Tarpley ,

Is there an estimate on how long will it take for the issue to be resolved and will I be notified?

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