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Contributor I
Mar 19, 2023 12:22 AM UTC
Solved

Track Customer

If I send a link in an email for a certain page in my website to a customer, can I track the customer behavior whether they clicked this link or not. And if yes, can I track the activities done after clicking this link?

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    TonioAnswer
    Expert Problem Solver I
    Mar 19, 2023 7:44 AM UTC

    Choose the email campaign you want to track and check Metrics 

    Alternatively,

    To track the activities done after clicking the link, you can set up a flow in Klaviyo that triggers when a customer clicks the link.

    In the flow, you can add various actions based on the customer's behavior, such as sending them a follow-up email, adding them to a segment, or updating their profile.

    2 replies

    TonioAnswer
    Expert Problem Solver I
    Mar 19, 2023 7:44 AM UTC

    Choose the email campaign you want to track and check Metrics 

    Alternatively,

    To track the activities done after clicking the link, you can set up a flow in Klaviyo that triggers when a customer clicks the link.

    In the flow, you can add various actions based on the customer's behavior, such as sending them a follow-up email, adding them to a segment, or updating their profile.

    Akers Digital
    Partner - Silver
    Partner - Silver
    Mar 19, 2023 9:43 PM UTC

    Thanks for the question! What type of activities are you trying to track? And for how long post click? Just during that initial session? Or anything after?