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Trying to create a product feed

  • March 13, 2023
  • 7 replies
  • 274 views
A
Contributor III
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Hi, hoping someone can help!

 

I’m trying to create a product feed. I’ve been going on:

create product feed > save product feed (as seen below)

 

But the save product feed button isn’t doing anything? 

I also tested the already made ‘SHOP_POPULAR_ALL_CATAGORIES’ (which I’m guessing klayvio creates automatically) and tried to change it but again nothing, the button doesn’t work.

 

Could someone please help me? I was wondering if its because I’m currently on the free plan but I can’t seem to find that info anywhere so not sure. 

 

My shopify store is definitely integrated as I can add products through the static option.

 

Thanks in advance!

Best answer by Kylie W

Welcome @acldn to the Klaviyo community!

Thank you for your question.

At what stage is the Save is not working? is this post entering the name of your Product Feed?
If so a few points to remember is, when creating the name it can only consist of letters, numbers and underscores. Which means you can not use spaces in the name.

Having a Free account will not hinder your experience with creating a Product Feed.

I also note in your screenshot part of an error message. If you are still unable to add a new Product Feed, can you please share more details of the error message?

In the meantime, here is a link to some further information regarding Product Feeds here.

Thanks,
Kylie

    In the Inbox

    7 replies

    Kylie W
    Partner - Silver
    Forum|alt.badge.img+34
    • Kylie W
    • Champion & Partner
    • Answer
    • March 14, 2023

    Welcome @acldn to the Klaviyo community!

    Thank you for your question.

    At what stage is the Save is not working? is this post entering the name of your Product Feed?
    If so a few points to remember is, when creating the name it can only consist of letters, numbers and underscores. Which means you can not use spaces in the name.

    Having a Free account will not hinder your experience with creating a Product Feed.

    I also note in your screenshot part of an error message. If you are still unable to add a new Product Feed, can you please share more details of the error message?

    In the meantime, here is a link to some further information regarding Product Feeds here.

    Thanks,
    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
    A
    Contributor III
    Forum|alt.badge.img+3
    • acldn
    • Author
    • Contributor III
    • March 14, 2023

    Hi, thank you for your response. 

     

    It is after I have entered the name of the product feed and I go to click ‘save product feed’ the button doesn’t do or change anything. The name i was entering was CUSTOMER_VIEWED so I’m assuming that is the correct format?

    Where is the error message please? the one at the top is for tailwind if its that one you mean, not for klayvio.

     

    Really not sure what to do!

     

    Thanks

     

    Kylie W
    Partner - Silver
    Forum|alt.badge.img+34
    • Kylie W
    • Champion & Partner
    • March 15, 2023

    Thanks @acldn 

    Just to confirm, when you go to Shopify Theme>Customise>Apps the Klaviyo App is togged on?

    Just to ensure Klaviyo is receiving all the required data. 

    It would also be worth trying to resync your product feed with Klaviyo. Here is a helpful article for you.

    Resync Product Feed
     

    Let me know how you go!

    Kylie

    Berridge Strategy Group, Your eCommerce Partner - eCommerce results, without the Complexity | Klaviyo Partner & Community Champion | www.berridgestrategy.com
    Brian Turcotte
    A
    Contributor III
    Forum|alt.badge.img+3
    • acldn
    • Author
    • Contributor III
    • March 15, 2023

    hi, thanks for your response. 

     

    I checked the tog and it is on. 

    I also re-synced all my products and its still not allowing me to create a product feed?

     

    Thanks

    V
    Contributor I
    Forum|alt.badge.img
    • veverita
    • Contributor I
    • March 11, 2025

    I'm experiencing the same issue. Have you found a solution?

    B
    Contributor I
    • BG2-24
    • Contributor I
    • July 5, 2025

    Hi I’m having the same issue - i can’t add a product feed. All  my products have been added/refreshed and are showing as published - can anyone help please?

    Y
    Contributor I
    • yalovak
    • Contributor I
    • September 4, 2025

    Same issue. To me it feels like Klaviyo knowingly blocks basic functionalities, forcing us to contact Support, which is priced after the first two months.

    Notice that Support is sluggish in response, ensuring weeks pass before any resolution.

    I had a similar issue in the past where I was not able to use pull information from an RSS feed. I contacted Support, then miraculously it started working even though nothing I did was changed.

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