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Contributor II
October 25, 2024
Solved

Unsubscribe tag breaking

  • October 25, 2024
  • 1 reply
  • 101 views

Hi there! 

 

Hope someone can help me. I’m creating an email and trying to add the unsubscribe but it keeps breaking and honestly I don’t know the reason. I’m just inserting the tag and it’s not working. 

 

I even tried to insert a saved section with the tag that workied for all my previous emails, but here is not working :( 

 

I followed these instructions, but the solutions there aren’t working either: 

https://help.klaviyo.com/hc/en-us/articles/115006054267

    This topic has been closed for replies.
    Best answer by ArpitBanjara

    Hey @LorenaJaqueline 

    The standard dynamic tag for unsubscribe is - {% unsubscribe %} as you also mentioned in the article above

    There are some troubleshooting steps mentioned in the same article - however if that still doesn’t work, I would then ask you to connect with Klaviyo support so that they can look more in detail.

    I hope this helps and thank you for sharing your question here in the community.

    Cheers

    Arpit

    1 reply

    ArpitBanjara
    Principal User II
    Principal User II
    October 27, 2024

    Hey @LorenaJaqueline 

    The standard dynamic tag for unsubscribe is - {% unsubscribe %} as you also mentioned in the article above

    There are some troubleshooting steps mentioned in the same article - however if that still doesn’t work, I would then ask you to connect with Klaviyo support so that they can look more in detail.

    I hope this helps and thank you for sharing your question here in the community.

    Cheers

    Arpit

    Arpit Banjara - Lead Email Marketing Specialist at Flowium