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Contributor I
Sep 25, 2022 6:03 AM UTC
Solved

We have good open rate but conditional who opened email is filtering to no.

We have good open rate but conditional who opened email is filtering to no. It is directing all leads to no condition. 

 

This topic has been closed for replies.
Bobi N.
Bobi N.Answer
Champion & Partner
Sep 26, 2022 5:23 AM UTC

@Subodh Karki

the problem here is that you added the conditional split right after the email. So when email is sent out immediately after this split checks if those people opened it and people always need some time to open.

What you need to do is add the time delay before this split instead of adding it after it..

Head Email Marketing Technician at Flowium

1 reply

Bobi N.
Partner - Platinum
Bobi N.Answer
Champion & Partner
Sep 26, 2022 5:23 AM UTC

@Subodh Karki

the problem here is that you added the conditional split right after the email. So when email is sent out immediately after this split checks if those people opened it and people always need some time to open.

What you need to do is add the time delay before this split instead of adding it after it..

Head Email Marketing Technician at Flowium