Where does info from Contact Form go

3 replies
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I’ve set up a contact form and did a test run, I went into the Contact Form under Sign up forms and cannot find any info anywhere. Where does the info go ??

List growth & forms

Jessica eCommerce BadasseryAnswer

Partner

@Stephanie P To confirm, are you trying to use a Klaviyo form as a contact form - as in customers can fill out the form to contact you so can reply to them?

If so… you won’t want to do this. Forms with an email field are tied to a list. And lists can only be triggered once which means if a customer was to try and contact you a second time it wouldn’t register in Klaviyo. So if you were to set up a flow that would send you a notification when someone filled out the form, it would only ever trigger one time.

As far as where does the info go. Any fields you add to a form get added to the customers profile in Klaviyo. So if you were to navigate to the users profile who filled out the form, you would see the answers to those questions under the custom fields on their profile.

LMK if I misunderstood what you’re trying to accomplish 🙃

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

Jessica eCommerce BadasseryAnswer

Partner

@Stephanie P To confirm, are you trying to use a Klaviyo form as a contact form - as in customers can fill out the form to contact you so can reply to them?

If so… you won’t want to do this. Forms with an email field are tied to a list. And lists can only be triggered once which means if a customer was to try and contact you a second time it wouldn’t register in Klaviyo. So if you were to set up a flow that would send you a notification when someone filled out the form, it would only ever trigger one time.

As far as where does the info go. Any fields you add to a form get added to the customers profile in Klaviyo. So if you were to navigate to the users profile who filled out the form, you would see the answers to those questions under the custom fields on their profile.

LMK if I misunderstood what you’re trying to accomplish 🙃

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

M

mariannemca

Contributor I

I was hoping to do similar to Stephanie, but understand from you @Jessica eCommerce Badassery that I shouldn’t?! So where should I then set up my contact forms?

Jessica eCommerce Badassery

Partner

@mariannemca What eCommerce platform are you using? If you’re on Shopify, all themes have a contact page template that includes a form.

If you’re on a different platform, see if they have their own internal contact forms, otherwise you can use a 3rd party such as, google forms, jotform, wufoo, etc.

eCommerce + Email Marketing Strategist | eCommerceBadassery.com

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