Why are my abandoned cart emails formatting my product names like this?

Forum|Forum|2 years ago
July 3, 2024
1 reply
60 views

I’ve recently switched to using Klaviyo, and am wondering why when starting an abandoned cart flow, using a template provided for woocommerce, the product names of my clients website are including these “<span>”s

I’ve included a picture of the test email, as well as the formatting used on the dynamic block.

Any help would be greatly appreciated, Thanks!

Flows

This topic has been closed for replies.

Best answer by ethankirk

I may not be the only one having this issue, so I’ll respond here. I managed to fix this issue by changing the {{Item.Name}} event variable to this:

Hope this helps someone down the line!

E

ethankirkAuthorAnswer

Contributor I

I may not be the only one having this issue, so I’ll respond here. I managed to fix this issue by changing the {{Item.Name}} event variable to this:

Hope this helps someone down the line!

Why are my abandoned cart emails formatting my product names like this?

{{item.Name|safe}}

1 reply

{{item.Name|safe}}

{{item.Name|safe}}

{{item.Name|safe}}

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