Why can't I re-send an opt-in message for a specific email address?

Question

Hello - I’ve read all the documentation, added and removed the email address but I cannot seem to trigger an new opt in for email notifications for my client’s main email address - which is also the email address used for his klaviyo account. It remains greyed out and he is NOT receiving notifications.

123reg are the email host

Any ideas?

gordonlangley · Accepted Answer

@Taylor Tarpley- thanks again for your reply - turnsout the 123reg spam filter was blocking the opt in emails. I changed my email host to ROCHEN and the email arrived immediately - I hope this helps someone. The spam filter was operating server side so my client didn’t even find the email in his Junk folder. - I think this can be marked as resolved.

Taylor Tarpley · Answer

Hi There @gordonlangley,Thanks for sharing your question with us!If you have your double opt-in turned on for your list, and you have tried to receive an opt-in message multiple tries with the same email, it might be that you are triggering an IP block. This can activate if you sign up through the same form multiple times from the same IP within a short amount of time. It’s a process that happens to prevent email blasting from a spam bot or malignant source.I would recommend whitelisting our User-Agent “Klaviyo/1.0”. This documentationwill walk your through the process even though it’s a Magento document the principle still applies.Finally, I’d check out these additional Community posts that have faced the same issue.Thanks for participating in the Community!-Taylor

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