Why is the new editor seem to be slow?

​Hi @kylie and welcome to the Community!

I’m so sorry to hear that you’re experiencing these performance issues! May I ask if there are specific features of the editor that are especially slow, or is the overall experience slower than normal?

As an initial suggestion, I would recommend the following:

• Delete cookies & cache of your browser > close & re-open browser

• Try to login via an incognito window of your browser

• Try a hard refresh: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refresh-in-browsers

I can completely empathize with the frustration that accompanies performance issues, and it will definitely help me to understand the issue better if we could identify the specific areas of concern (i.e. text editing, image uploading, formatting, etc.). Additionally, this Help Center article details the Support avenues that are available for each type of plan.

I hope this helps and thanks for using the Community!

- Brian

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Lols love the completely unhelpful cut and paste reply but thanks anyway. I got this:

Hi Kylie, 
 
Thanks for your response. My name is Jordyn and I'll be taking over for Hilary today. 
 
I can see from your photo that you're using Chrome. Could you please try using the Incognito Chrome browser with your Klaviyo and letting me know if you see improvement? 
 
It's possible that some of your Chrome extensions are impacting how Klaviyo loads. Please let me know how Incognito works for you and have a great weekend.
 
 

Best,
Jordyn at Klaviyo Support

If you guys know extensions make klaviyo basically unusable in chrome are you fixing that?

It’s the same for everyone - just can’t scroll down without having to wait every single time - it’s hopeless.  What is being done about this please?  It is not acceptable sorry.

Hi @Cath Clark, 

Thanks for sharing your experience with us. I am sorry to hear that this is frustrating for you!

Improvements are currently being made to the New Editor to address performance issues and other bugginess!
 
As such, our first line of attack here will be some troubleshooting tasks Brian explained earlier:

1. Clear cache and cookies
2. Test in a private browser
3. Ensure your browser is updated; after updating (if needed), restart with a fresh browsing session

Are you experiencing slowness even after taking these steps? 

-Taylor

I’ve been having this problem for months using Safari on a Mac.  I changed to Chrome on a Mac and it has resolved the speed issues.  Perhaps Klaviyo Tech can work out what is slowing down the dashboard in Safari?

Hey @navaho,

Thanks for sharing that feedback! I’ll be sure to route it upwards to our Product Team. 

I would also suggest double checking to see if cookies and caches and/or extensions are playing a role in the performance. 

David

Having the same problem in all browsers and have tried all the suggestions from support (hard reset, incognito etc.) with absolutely no improvement. It’s completely unmanageable.

We are about 10 seconds away from choosing another platform. 

Hello @CentralMarketing,

Sorry to hear you’re experiencing a similar issue. 

In addition to using incognito mode and clearing your cache, I would further suggest disabling all extensions and/or anti-viral softwares you may be running to see if that helps. In my experience, some extensions and software will still run across multiple browsers and in incognito mode.

You may also want to check to see if you have any network blockers in place - especially if you either using a company laptop and/or on a corporate network/VPN. 

David

David, since we use this for corporate work, it’s kind of impossible to disable the blockers/VPN for work… as I imagine it is for anyone using this for business. As for disabling anti-virus software, again, this isn’t allowed by our company. So your answer really just says “don’t use Klaviyo for business” which renders it pretty much useless.