Why is there no data for 'placed order' metric?

Forum|Forum|4 years ago
September 16, 2021
1 reply
588 views

For some reason Woocommerce and Klaviyo do not have any data of 'placed order' from 01 Sept. Therefore, we cannot know who placed order after each email campaign.

How do I add order data?

This topic has been closed for replies.

Best answer by Taylor Tarpley

Hi @Azfancy,

Welcome to the Community! If you’re not receiving metrics at any point in time, it is always best practice to check your integration connection. An integration issue could definitely be the culprit of any kind of missing data. I would recommend checking our Help Center Article on the Woocommerece & Klaviyo Integration and double check that nothing was missed during setup or needing to be updating. It is key for Woocommerce customers to be up-to-date on their WC/Klaviyo plugin as this can create all kinds of issues if not updated.

I’d also suggest taking a look at similar conversations other users have been that could be helpful as you troubleshoot!

Thank you for sharing your question with the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @Azfancy,

Welcome to the Community! If you’re not receiving metrics at any point in time, it is always best practice to check your integration connection. An integration issue could definitely be the culprit of any kind of missing data. I would recommend checking our Help Center Article on the Woocommerece & Klaviyo Integration and double check that nothing was missed during setup or needing to be updating. It is key for Woocommerce customers to be up-to-date on their WC/Klaviyo plugin as this can create all kinds of issues if not updated.

I’d also suggest taking a look at similar conversations other users have been that could be helpful as you troubleshoot!

Thank you for sharing your question with the Community!

-Taylor

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