Why isn't my Drag and drop feature not working in free account?

Question

Has anyone experienced not being able to drag and drop blocks while editing templates and flows? It’s supposed to be easy and simple, but I can’t seem to drag and drop. Is it my mouse? But I can drag my files on my computer. Is it my chrome browser? I’m getting frustrated. I did not have any problem with the dragging and dropping when I was playing around with Clickfunnels, so I have no idea why I’m struggling with Klaviyo. :-(

Taylor Tarpley · Accepted Answer

Hi @Johann A,Welcome to the Community! Sorry to hear you’ve been experiencing these issues with the template editor!Do you mind sharing a little more into the circumstances surrounding this issue? Are you trying to use this feature while in the Klaviyo template editor or have you converted the Klaviyo template to custom HTML and are trying to use this feature there? If you are in our template editor, this feature should be available and able to be used in any free or paid account, as well as utilizing it in Chrome shouldn’t be an issue.Thank you for sharing your experience in the Community! Hoping to solve this together!-Taylor

kevinh1 · Answer

Same issue, I think its not you itsklaviyo. On my windows computer i have tired this on 4different browsers and also cleared cashe and cookies, so it cant be from my end.However, when I tried it on my macbook safari it works, i can drag and edit the template? Why is it like this? Klayivo only works on macbooks?

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