Hi, my live chat has not been working for several days. It just says there are a number of agents waiting and then says Im “disconnected from the Wifi” which is clearly wrong when i exit the chat. This has been going on for a few days now and I can’t get in touch with the live chat feature.
Hi
Welcome to the Community! Sorry to hear you’ve had this frustrating issue with chat!
At this time, there isn’t a reported issue with chat. I’d recommend clearing your browser history, ensuring all cookies and caches are removed. Quite often, a build up of browser cache can affect SaaS platforms such as Klaviyo - so we recommend periodically clearing it, which may be the reason why you were not able to see an estimated time frame.
Please let me know if you’re still having issues after taking these steps!
Thanks for participating in this Community!
-Taylor
It seems like there could be an issue with either your browser or the smartbro login live chat system. Try clearing your browser cache and cookies, then restarting your device. If the issue persists, make sure your internet connection is stable, or try using a different browser. You may also want to check if the live chat service is experiencing downtime. If nothing works, reaching out to their support team via email or phone could help resolve the issue.
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