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Contributor I
April 6, 2022
Solved

WooCommerce: Error Your Authentication credentials have expired or are invalid

  • April 6, 2022
  • 11 replies
  • 1220 views

After trying to connect Klaviyo to Woocommerce, I’m getting this error. Please see my video recorded during the integration:

 

https://www.awesomescreenshot.com/video/8255528?key=f1f3d703d3c01112fe87f7d507e5bbbd

 

Update error: Your Authentication credentials have expired or are invalid. Please restart the integration process.

Details: Unable to access API with credentials specified.

 

 

    This topic has been closed for replies.
    Best answer by chloe.strange

    ​​​​​​Hi @pmaly

    Thanks for joining our Community and I’m sorry you’re experiencing this issue. @David To gave some helpful steps to follow on this thread:

    Please try the following:

    1. Completely remove (not Disable) the Shopify integration in Klaviyo: https://www.klaviyo.com/integration/woocommerce
    2. Log out of your Klaviyo account
    3. Fully clear the browser cache and close out of the browser
    4. Log back into your Klaviyo account via an incognito window
    5. Re-add WooCommerce from the All Integrations tab: https://www.klaviyo.com/integrations

    Let us know if other questions come up. Have a great day! 

    ~Chloe

    11 replies

    Contributor I
    October 9, 2024

    @pmaly @Tartan Flame @abaxen @WaveZero How did you all fix the problem? It would be nice to see a working solution that’s publicly available :)