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Contributor II
May 29, 2024
Solved

Woocommerece Integration

  • May 29, 2024
  • 4 replies
  • 145 views

Hi

I’m not seeing any “Placed Order” data since beginning of the month when looking in Klavyio->Analytics->Metrics.

We do have orders on a daily basis of course.

Does the automatic integration with Klaviyo shows orders only if they were done through an email marketing? or does it suppose to track ALL stores’ orders,regardless where the order originated from?

 

    This topic has been closed for replies.
    Best answer by bluesnapper

    Hi @Efrat 

    As you say that you stopped seeing place order events after a specific date, has anything changed on your website prior to that date and is WooC and the Klaviyo plugin up-to-date?

    I also came across this thread which is a bit old but may have some other steps you can take if you do not have access to Klaviyo support.

    Regards

    Andy  

    4 replies

    Problem Solver III
    May 29, 2024

    Does the automatic integration with Klaviyo shows orders only if they were done through an email marketing? or does it suppose to track ALL stores’ orders,regardless where the order originated from?

     

    Check this : https://help.klaviyo.com/hc/en-us/articles/360030732832

    Integration Expert | S: deepvyas71 | E: deepvyas71@gmail.com
    bluesnapper
    Partner
    Champion & Partner
    May 29, 2024

    Welcome to the community @Efrat 

    Yes, Klaviyo captures all WooC orders irrespective of the source.

    Are you seeing other WooC metrics OK e.g started checkout?

    Regards

    Andy

    https://bluesnapper.com - Klaviyo Champion '24 & Partner
    EfratAuthor
    Contributor II
    May 29, 2024

    Thank you. I am seeing other metrics such as started-checkout..it stopped tracking 'placed order' beginning of the month…

    Shall I use "resync data" that imports all the data again?

    bluesnapper
    Partner
    Champion & Partner
    May 29, 2024

    Hi @Efrat 

    As you say that you stopped seeing place order events after a specific date, has anything changed on your website prior to that date and is WooC and the Klaviyo plugin up-to-date?

    I also came across this thread which is a bit old but may have some other steps you can take if you do not have access to Klaviyo support.

    Regards

    Andy  

    https://bluesnapper.com - Klaviyo Champion '24 & Partner