Replies posted by JessFosnough

116 Replies

L
Contributor I
lbombardierContributor I
asked in Campaigns and Flows

Exiting Abandoned Cart Flow and Profile Property Update

​Hi @lbombardier, According to this article, I believe that trigger filters are only checked for the person to enter the flow, but profile filters are checked before each step.So for question 1, you would not have to add the profile filter to each step, since it will be checked each time.For question 2, I think you are correct; if they purchase, then they will never have their profile property updated.If you want to make sure you skip customers who are in a flow, you an do that with Smart Sending; this feature allows campaigns to skip profiles who have received an email in the past N number of days. Go to your settings, then email, and there you can edit Smart Sending hours/days; you just need to make sure Smart Sending is turned on when you send a campaign.One other thing to note - I noticed that your profile filter is Started Checkout. This could be a difference in integrations; my filter is Placed Order zero times, since many times customers will start the checkout process, but not

2
L
Contributor I
7 hours ago
K
Contributor I
kj93Contributor I
asked in Campaigns and Flows

Welcome flow - 2 lists

Hi @DarleenW,If you use AND for the join, your segment will return only customers who are on both list A and list B.If you use OR for the join, your segment will return all customers in both lists (but they will not be in the segment more than once, if they happen to be on both lists.)

3
JessFosnough
Expert Problem Solver II
1 day ago
B
Contributor I
BluetokaiCoffeeJapanContributor I
asked in Email Templates and Coupons

Cannot find the content block with text box on the left side when edditing email text

Hi @BluetokaiCoffeeJapan,I don’t know about the error message, but a few accounts are starting to see the editing on the right side /middle of the screen instead of left, see this thread:Hope this helps!

1
JessFosnough
Expert Problem Solver II
2 days ago
A
Contributor II
AlingaContributor II
asked in Campaigns and Flows

Why is shows me 'Source Code' on every email template

Hi @Alinga,See this thread:  Apparently they changed the UI and now editing the text box is not on the left side panel. I have not yet seen this functionality in my account, though.Good luck!

2
A
Contributor II
5 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

@bluesnapper - thanks for the explanation, it definitely makes sense! I think we are just getting our wires crossed, haha!If the segment I was envisioning worked correctly, it would pull in everyone who made a purchase 366 days before “today”. (366 b/c of leap day) Of course, the customers who were added the day it is created would not go in the flow. But tomorrow, when the original customers no longer qualify, and customers are pulled in who made a purchase 366 days before “today” (which is now tomorrow), then they would go through the flow. I have screen shots of my idea and what it returns, using the Birthday field, since I don’t have a First Purchase date in my account.Segment conditions Here are the results: Segment returns Here is my profile with a (fake) birthday of 2023-05-02 Profile with birthday What I don’t understand is why the other record (United - MW Newsletter) is in the segment, when the Birthday for that profile is 2023-05-03. It is another test account that I use.So,

13
M
Contributor IV
4 days ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
posted in Campaigns and Flows

Issue with sunset flow

@stephen.trumble,Ok, I have another wrench to throw into this. Since this is a sunset flow, I have a segment of people who have received/dropped/bounced the initial email, but did not click on the link to stay active. In the email, we state that we won’t send them more emails unless they click the button. So for campaigns, I exclude this segment; I don’t suppress them right away to give them time to respond to the email. Since the two subscribers in question DID click the link, they are not on this segment. Here are the conditions for the exclusion segment:Conditions for exclusion However, they still show up on the segment that triggers the initial sunset email. This segment has a condition: opened and clicked zero emails in the past 180 days. Here are the conditions for this segment, I’m mostly looking at the first 2 conditions, the lower ones would have only disqualified them from being added to the segment:Conditions for Sunset flow trigger They obviously have clicked/opened, since

5
JessFosnough
Expert Problem Solver II
6 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

@bluesnapper - Thanks for your reply! I think I understand what you are saying about adding past profiles with a time delay.But, if instead of back-populating - if a new flow is created that is based on a segment, would that work? What I was trying to accomplish was to create a segment that would pull in customers who purchased 365 days before today - whenever “today” is, so they would come in organically - and send them the email(s), with out a time delay. Does that make sense?I didn’t realize that date-triggered flows couldn’t be cloned and triggered with a segment, but it does make sense now, haha! Thanks for your input!

13
M
Contributor IV
4 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

@mrosique,Ok, I have an idea that might solve part of the problem. Is the first purchase date a profile property from which you can create a segment? If so, try this: - Create a segment where first purchase date is between 365 and 366 days ago. (Since this year was a leap year, you might want to make it 366 and 367, or just play with the numbers until you get what you want) - Clone the anniversary flow and make the segment the trigger. - Add a profile filter that excludes customers who are already in the original anniversary flow, so it won’t send them another email when they qualify for the this flow.I think this will work for customers who purchased from a year ago today (or whatever day you start it) through the time you created the anniversary flow.For customers who purchased MORE than 366 days ago - my only idea is to create a segment with the farthest back purchase date (ie, purchased between 400 and 401 days ago, or whenever it happens to be), and follow the steps above, making

13
M
Contributor IV
4 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

@mrosique,Haha, I thought so! 😂 I’ll do some more thinking about it.In the meantime - @bluesnapper, @Bobi N. @retention - do any of you have a good solution for Miguel? I might be out of my league on this one.

13
M
Contributor IV
4 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

Hi @mrosique,Yes, you are correct, all the emails would be sent at once, unless you put a time delay between the trigger and the email send(s).How many profiles have their first order date before you created the anniversary flow? If there are a lot, I might need to think more about how to set up a flow to send them at the right time. :-)

13
M
Contributor IV
4 days ago
G
Contributor I
GV123Contributor I
asked in Lists, Segments, and Profiles

Importing in-store collection data to Klaviyo

Hi @GV123!There are a few ways you can approach this. You can have 3 separate lists for the 3 separate paths, but I would suggest using segments.For paths 2 and 3, if you use a Klaviyo sign up form, you can have a hidden property field that will allow you to segment the cusomers. For example, for path 2, you can create a hidden profile property named Tax Back and have it pre-filled to Yes.You could also segment the customers by property fields that the other two paths would not have; for example, for customers in path 1, create a segment where Shipping Address (or Street Address) is not set.You can create colunns in the CSV file that will later become custom properties - here is an article about Understanding Custom Properties. Also, this article about Understanding Data Types is really helpful!Note, once you create a property, the name of the property has to be exactly the same for each import, or it will create a second property if not mapped correctly - for example, if one of your p

1
JessFosnough
Expert Problem Solver II
8 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

Hi @mrosique,Thanks for your question. Here are two articles about back-populating flows:How to add past profiles to a flowUnderstandig how adding past profiles works in KlaviyoUnfortunately, since your flow is based on date, you may not be able to back populate the flow (according to the second article.)I don’t know if this is the best solution, but here’s an idea:1 - Clone the anniversary flow and have the trigger be a list.2 - Create a segment of customers who have an anniversary date that falls before you created the anniversary flow.3 - Add those customers to the list that triggers the cloned flow, and they would then receive the email(s).Once everyone is through that flow, you could then delete the list, if desired.Hope this helps!

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M
Contributor IV
4 days ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in News & Announcements

March Community Allstars

@Taylor Tarpley @stephen.trumble - Wow, I don’t know what to say, did not expect this. I feel like I won a beauty pageant or something, haha! 😂Congrats to @stam_marko, @KeviSunshine, @Sujal, and @standoutecom! I’m heading into a busy season at work, which means less time to answer community questions - so I have no doubt ya’ll can top me going forward! Thanks for all the answers and tips you provide!

839
Adam Ragsdale
Partner
9 days ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
posted in Campaigns and Flows

Issue with sunset flow

@ryan-salesflow,Thanks for the idea - I did check both profiles before posting the question, and neither of them had unsubscribed, according to the activity feed. I wish it were that simple, haha! 😀

5
JessFosnough
Expert Problem Solver II
6 days ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
posted in Campaigns and Flows

Issue with sunset flow

Hi @stephen.trumble,The segment only has 1 condition, with a filter for the URL:Clicked email - at least once - after - 01/01/2024Where - URL - equals - https://www.unitednow.com/thank-you-sunset-24 

5
JessFosnough
Expert Problem Solver II
6 days ago
M
Contributor I
mayavalentinContributor I
asked in Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

Hi @mayavalentin,What is the trigger for your welcome flow when they subscribe at checkout? If it is the same as the Post-Purchase flow, then yes, customers would move through both flows. You can add a profile filter to the post-purchase flow to exclude customers who already received the welcome flow: What someone has done or not done - received email - (welcome flow) - zero times - (in the last) - (amount of time). See screen shot below. If the trigger is the same, customers who receive the welcome flow won’t go through the post-purchase flow until they purchase a second time, this may not be what you are wanting. There also may be other ways to exclude them that I’m not thinking of.I don’t have an answer to your second question, but I’m sure somone else does! Best of luck!

3
ryan-salesflow
Partner - Silver
12 days ago
A
Contributor II
AlingaContributor II
asked in Campaigns and Flows

Triggers Filters doesn't work

Hi @Alinga,In addition to what @Bobi N. mentioned, if you want customers to enter if they have ordered any of those products, you would need to change the trigger filter condition to OR in stead of AND; right now it looks to me like they would have to purchase all of those products to qualify for the flow. Apologies if I’m misunderstanding what you want to accomplish.Best of luck!

3
A
Contributor II
13 days ago
T
Contributor I
three cities socialContributor I
asked in Sign-up Forms

re-enabling a subscriber pop-up

Awesome! Glad it helped! 😀

3
JessFosnough
Expert Problem Solver II
14 days ago
T
Contributor I
three cities socialContributor I
asked in Sign-up Forms

re-enabling a subscriber pop-up

Hi @three cities social,I would check the form display settings. Under frequency, change it to 0 days, and uncheck the button that says “Don’t show again...” See screen shot below. I think the default frequency is 1 day, so it wouldn’t show up for 24 hours or so if that is how it is set.Also, I went to your link and the pop up showed up for me. :-) 

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JessFosnough
Expert Problem Solver II
14 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

Thank you for posting this, @chamban.I still haven’t seen that functionality in my account, but at least I know it’s coming. It definitely would have scared me to see source code with no way to toggle it back and forth!

13
D
Contributor II
6 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

@chamban,Oh man, that’s frustrating! Unfortunately I’m out of ideas. It wouldn’t be a bad idea to contact support - there could be something going on behind the scenes that only they can fix. Hope you find a solution soon!

13
D
Contributor II
6 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

@chambanWow, that’s awesome that you can even do that - I sure would not be able to!!I have one other idea - copy the HTML, insert a new text box into the campaign, toggle the source code, and then paste - mabe then you will be able to toggle back to the “normal” editor? (I’m sorry, I’m not sure if you are still looking for an anwer or not!)

13
D
Contributor II
6 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

@chamban,Interesting, I have not seen that before. I can see there is an Apply button, perhaps clicking that would make it go back to the normal view? If it applies something you don’t like, you can always use the Undo button. I’ll see if I can find any other answers in the meantime.

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D
Contributor II
6 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

Hi @chamban,I’m guessing you are seeing something like this:  If so, click on the gray button with the </> symbol, and it will toggle you back to the text box.Best of luck!

13
D
Contributor II
6 days ago
G
Contributor I
GyteStaineContributor I
asked in Campaigns and Flows

Expiration date in the e-mail flow for Dynamic Coupon

@GyteStaine,Great! I’m so glad it helped! :-)Also, I should have linked to the Klaviyo documentation, which is here. It has the same code, and some other information as well.Best of luck with your marketing efforts!

3
JessFosnough
Expert Problem Solver II
19 days ago

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