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Hey everyone,I’m brand new to Klaviyo and have just added it to my store, which is due to launch this week. I already have 3000 people who’ve signed up on the shopify coming soon page to be notfiied about our launch, but I cannot seem to work out how to add those existing subscribers into a Klaviyo list.Can anyone help/advise?Thanks!Ben

Hey,I have a site HonestPets.co I am trying to do one of 2 things (whichever is easier in essence)I want to send the CX a coupon that will expire after 48 hours from the time its sent OR I want to link the CX back to the cart and the code be automatically there waiting for themFor some reason I have tried to follow the steps outlined for number two but it doesn't seem to be working I cant figure out why. Was really hoping someone could help me here.

Is it a flow, campaign, or something else?I’d like to create a series of emails to send to a list (everyone) announcing a sale for a new product and offering a coupon for a discounted price.The first email would announce the sale, the remainder would follow at intervals, ending with “sale ending” emails.To me it sounds like a flow. But there is no trigger event.If it’s a campaign, Do I simply create each email as a separate campaign and then schedule them accordingly--sounds like that might be the solution. Regarding the coupon: I’m using Shopify--do I create the coupon code in Shopify or Klaviyo?Obviously I’m new at this. Any help would be greatly appreciated.Thanks!   

Hi, everyone, we want to send an email to customers that have been delivered,  and we tagged on these orders using 3rd apps. But the Shopify fulfill flow cannot meet our requirements because it only syncs the orders for one timeSo what I want to know is can I set a ‘time delay’ for 10 days and then check if a specific tag exists on the fulfill order? Will klaviyo resync order information when ‘time delay’ end?

Is it possible to add someones fulfilled order value into an email using dynamic tags?

I’m currently building some flows for VIP customers and I want to insert the expiry date underneath the coupon code. The date will be one year from when they receive the email, anyone know how to do this?

Hi,I am planing to run a Sale for a specific category and want to send more personalized emails to those who have viewed the product from that category in the last 30 days. I have created a segment to identify them. The question is how to create an email template corectly.The idea is to send similar email like browse abandonment ‘You viewed it and now it’s on sale’ - include the product that person has viewed and announce it is on sale now. What I am wondering is how to create that product block correctly. Could I copy it from the browse abandoned template? But I don’t know how to make sure the products will not appear from other categories that person possibly was looking at also. 

Hi everyone,I have a replenishment flow built, and it’s working great except for one thing: I can’t get the product image and title to link to the product page. The image and title are populating correctly; it’s only the URL that doesn’t work. When constructed as in the code snippet seen here, it directs to the all-product page; it seems to be ignoring the {{ item.product.handle }} part of the code. Is that even the correct code to use?I’m a Klaviyo/Shopify newb so I’m not really sure how this is done. Thanks in advance!<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"> <tr> <td style="text-align:center;"><a href="{{ organization.url }}products/{{ item.product.handle }}"> <img alt="{{ event.extra.line_items.0.product.title }}" border="0" src="{{ event.extra.line_items.0.product.images.0.src }}" style="width: 100%; max-width: 200px; height: auto; background: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 15p

Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!  

I created an exit intent pop up but when the pop up occurs you can’t see any of my website in the background. Instead the pop up shows a color overlay only with the exit intent pop up. How do I get the current webpage being reviewed to remain in the background with the popup?

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

Hey all, I want to send a flow to members of our website who cancel their paid monthly subscription. I’m relatively new to this platform, but have looked at the communities questions and didn’t see anything surrounding this subject. Please help if you can!Thanks, Tom 

Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW  buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance

We got an error message from Klaviyo saying that our WooCommerce integration's periodic sync has failed. Our data from WooCommerce has stopped updating, which means that our flows are not being triggered.Has anyone else experienced this? And what did you do to fix it? Any ideas as to what causes this?(We have contacted Klaviyo support as directed by the error message, but they’ve informed us that they are slow and suggested we ask the Community in the meantime.)

Hey all, I’m wondering how I can send old email campaigns to new subscribers? Traditionally, these people wouldn’t receive these campaigns as they were published before they joined, however I’d like to recycle the content and ensure they are receiving this value. Ideally, I’d like this to be in a flow format so they receive an email every week. Is this possible? Let me know if you can help!Thanks, Tom 

I want to subscribe to some particular customer action events. Is there a webhook that I can subscribe to for getting these events on my website’s endpoint. For example, I would like to get notified when a customer abandons their checkout on Shopify app.

I'm facing issues non showing up of shopify product and image when design Browse Abandonment Flows template.. Have successfully link my shopify with my paid klaviyo account and when designing flows template like browse abandonment flowsThats what its show up to me instead of showing up my shopify product Pls i need help and guide on how to fixed it..’ every solution is welcome, thanks alot all

Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator:  Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]

Hi friends, It’s been almost 3 weeks since I set up a dedicated sending domain. Since then, my flows remained active (avg daily open rate of 50%) and I’ve sent 5 campaings with more than 35% open rate for engaged audiences. How do I know when it’s time to relax a little and send campaings to a broader audience?

If I change a wait in a flow from 60 days to 3 days, what happens to the profiles that have already been waiting more than 3 days?

Hi everyone,I’ve set up a lead nurture flow and I’d like to group anyone who has gone through the flow without converting in one list. I was hoping I could add these contacts to a list at the end of my flow or create a segment that shows anyone who has gone through a flow but don’t seem to be able to. Is there a workaround? Thanks,Enzo

How and When to use the DATA TYPE: TEXT and LIST?

I've set up klaviyo but when I go incognito I'm never required to add my email to add to cart. Is there something I need to change here?Thank you

Hi, My coded footer not replicating properly on other templates. I have done the footer in one template and cloned it but it is not showing properly i.e the font.

Hi there!I have set up a flow based on people from our mailing list who have viewed products on our Shopify site. Once they view, they become part of a segment called “Potential Purchasers”. We set up a flow for anyone being added to that group, but no emails have been sent. Would they all be blocked by “smart send” at this stage? If so, shouldn’t they appear as “skipped” at least? Thank you!