Solved

12 Topics

A
Contributor I
acstumpf83Contributor I
asked in Sign-up Forms

Add Birthday to profile

I have created a signup form on my site, asking for the customer’s email and birthday. However, I cannot figure out how to import the birthday into a usable field (i.e. to send birthday emails).I’ve tried searching and have come up empty.

8
S
Contributor IV
1 year ago
F
Contributor I
frazwattContributor I
asked in Sign-up Forms

Can I Create a Sign up/Pop Up form based on Cart Value?

Hi, would it be possible to create a signup form / pop up based on the customers cart value? For example to inform the customer that since they have spent over £100 they can claim a free item? At the moment we are using JustUNO for this but would prefer to be using Klaviyo if possible. Thanks in advance for any help!

3
CKeast
Contributor IV
2 years ago
G
Contributor I
genesisContributor I
asked in Campaigns and Flows

Why is the Background of my Email Not Showing Up on Mobile?

Hi! For some reason, the previews I’m sending to my mobile phone are not showing the emails’ background color. Works fine on desktop, though. I wonder why that is?

3
Taylor Tarpley
Community Manager
2 years ago
WAES footwear
Contributor I
WAES footwearContributor I
asked in Campaigns and Flows

Help! Will an archived campaign still send?

I have a cloned campaign i don’t want to send to a few recipients, which is paused for 16 hours due to ‘smart send’ (i.e it has been sent already) and I have  archived it. So will it still send in 16 hours from the archive? I want to delete but there is no option…  Please help :) 

3
Dov
2 years ago
L
Contributor I
letter-poetryContributor I
asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not syncing to Klaviyo List

Hi there, I fully integrated my shopify store to my klaviyo account via the klaviyo app. I also managed to add customers emails via the landing page. Until here everything works fine.  BUT, those customers who accept email marketing via the checkout are not syncing up to my email list eventhough I have it set up like this. I assume that it has something to do with this code snippet that I have to implement into my code:<input type="hidden" name="contact[tags]" value="newsletter">Which is no problem normally but I have no idea where to implemented exactly. Is there a tutorial or something similar to follow? Thank you!

6
F
Contributor IV
3 years ago
M
Contributor III
mwcs1976Contributor III
asked in Campaigns and Flows

Why Doesn't my Abandoned Cart Flow Send When A Customer Doesn't Check Out?

I had setup the abandoned cart flow, I also notice there is someone add to cart. However, when the customer didn’t check out the cart, the abandoned cart flow didn’t send out the email. Just wonder didn’t i missed out any setting?

11
9
3 years ago
K
Contributor I
Koko_10456Contributor I
asked in Campaigns and Flows

Change Flow Message Names and Order

I am working on a templated email flow.  I added 2 emails to the flow.  I inserted the 2 emails before the original email of the flow.  The two emails that I have added are labeled as email #4 and #5, but technically they are #1 & 2.  Will this affect the flow or do I need to changed the name of the emails to #1 and #2?  If so, how do I change the name of the emails so that it flows in the correct order.thanks in advance

1
mike.hoang
Klaviyo Employee
3 years ago
A
Anonymous
asked in Email Templates and Coupons

Why Is my text editor showing up in Bold?

Hello, when I’m writing an email, my previsualised text is in Bold… What can i do ? (On an other computer, the problem don’t appear. Here is a screenshot of my screen :  

5
Allie_A
Klaviyo Employee
3 years ago
vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Analytics and Deliverability

Why do Recipients Open an Email Multiple Times in the Same Minute?

I noticed that most of the profiles that opens an email, opens it more than once. In many cases, the report shows two or more opens in the same minute or in a short period of time. Why does that happen? I find it unusual that so many customers opens the same email several times in a row.Maybe I set something wrong?

1
mike.hoang
Klaviyo Employee
3 years ago
S
Contributor I
SeanTMcContributor I
asked in Campaigns and Flows

Why Are Some Profiles In My Segment Not Entering My Flow?

Hi,I set up a new segment based on the purchase of a promotional product.  Clients are being added to the segment without any issues (143 to date).  I then set up a flow where to trigger was someone entering this group.  The flow was only made live about 5 days after the segment was set up and activated on 6th November.So far only 20 people have been through the flow but based on the 9 day delay I set up in the flow 69 clients should have received their first email. Could it be that because I didn’t set up the flow after activating the segment some people have missed entering the flow?  And if this is the case how do I manually enter them? 

2
S
Contributor I
3 years ago
H
Contributor I
harryhermitContributor I
asked in Accounts and Settings

Can I add an Unsubscribe link next to the From field in Google?

How do I get google to show the unsubscribe link next to the from field on my emails? I see them on emails I get from other e-commerce businesses that use klaviyo, but I don’t see that option on my emails

1
mike.hoang
Klaviyo Employee
3 years ago
I
Contributor II
IsobelContributor II
asked in Email Templates and Coupons

Override Link Colour

Hello - I have been trying to use the code from the Klaviyo FAQs page to change the colour of my unsubscribe link (and make it different to my setting in Styles), but no luck. Here’s the code:<a href="{% unsubscribe %}" style="color:#AAAAAA !important;">Unsubscribe</a>Can anyone see any errors here?

4
I
Contributor II
3 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.