Question

Thank You flow not sending

Forum|Forum|2 days ago
December 16, 2025
4 replies
20 views

HandsHere
Contributor I

Hi there,

I have a Thank you flow not sending to my customers. I have tried creating new flows, duplicating, adding past profiles and also got a colleague of mine who specialises in Klaviyo to take a look and confirm it is set up correctly.

I want this flow to go to every person who places an order.
I have a screen shot of my trigger attached - any help would be amazing please!!!!

+16

whereisjad
Expert Problem Solver IV
Forum|Forum|2 days ago
December 16, 2025

@HandsHere you want to use a Conditional Split like illustrated below:

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. https://jad-klaviyo-solutions.vercel.app/

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H

HandsHere
Author
Contributor I
Forum|Forum|11 hours ago
December 17, 2025

I already have, do you have any other suggestions?

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+16

whereisjad
Expert Problem Solver IV
Forum|Forum|9 hours ago
December 18, 2025

@HandsHere you say you already have but no indication if it worked or not. Your screenshot doesn’t show what I suggested, could you give my screenshot another look?

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. https://jad-klaviyo-solutions.vercel.app/