The Community Commons
Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!
Hi there Community, To ensure you continue to receive the best possible support experience, live chat will be closed Monday, April 11th through Friday, April 15th as we make some system improvements and updates. Live Chat will be live and back to regular operating hours on Monday, April 18th. We apologize for the inconvenience, and we encourage you to take advantage of our self-serve resources first on the help center and here of course!
You're creating incredible things with Klaviyo. Time to brag about it! If you’ve ever found yourself wondering what other brands do to maximize success with Klaviyo, you wouldn’t be the first. This is a common question, which means that marketers are craving more real life email and SMS examples. That’s why we’re launching the new live training series, Account spotlight. This live training is an opportunity for Klaviyo users to share some of their unique marketing use cases with other like-minded creators who seek inspiration. Each session will spotlight the wins and opportunities for improvement of a single Klaviyo account. We’re thrilled to bring this vision to life, but we can’t do it without your help! We’re looking for Community members using Klaviyo to volunteer their accounts to be included in the Account spotlight series. If you’re interested in learning more about this opportunity, fill out our volunteer form below and we’ll be in touch shortly to chat through the specifics!
Hi Community! As a Champion, I would love to share some of my experience with you all so we can continue to learn and grow together! One particular story I’d like to share is about a client of mine’s deliverability issues and how we rectified their particular issue, in hopes it will teach and encourage others as well. The challenge facing our Klaviyo Client, WearMePro (WMP), was the concern that their domain reputation was in bad standing and that their emails were landing in Spam after seeing several sends with low engagement. Even with their normally avid and engaged following, they saw Open-Rates slipping into 13% or less.When you fear your brand may be suffering from a similar fate - here is our tried and true strategy to help get your domain back into good standing.(Keep in mind things like purchased lists will make domain repairing an almost impossible task - so ensure your list only consists of contacts who've organically opted-in to hear from your brand.)Step One: Get a Puls
Hello Community,Klaviyo is currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates through our Public Status Page. Don’t forget to subscribe to receive automated updates on the incident by clicking on the button near the top of the page. As always, thanks for being a part of the Klaviyo Community and for your patience as we work towards a resolution!David
Happy Spring to everyone! Make you you step outside to see what’s blooming in your neck of the woods this season! Our mission is to nurture an inclusive platform for inspiration, strategic advice, and meaningful collaboration. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our Community! A big thanks to these users: @MariaMG @In the Inbox @scottorchard @idrisade @Lucas @Global_sale1 Hot Tip : We got some smart users in this Community who are looking to share their knowledge with others! Check out @In the Inbox’s advice on creating coupon expiration dates and what flows @idrisade suggests to turn on when warming your domain! Question to the Community : Do you put expiration dates on
Whether you were able to attend our Live Q&A Session or not, you can find a replay of the session below! Get answers to some of the most common questions related to flow usage and different strategies for creating more impactful flows. Here are some additional resources that may be helpful as you develop and test new flows:General Flow Info Flow Glossary About Flow Triggers and Filters Change a Flow Trigger Guide to Flow Branching Branching Best Practices for Flows Guide to Web Tracking Resources for Specific Flows Creating a Sunset Flow Creating a Replenishment Flow Creating a Product Review Flow How to Create Unique Coupon Codes for Shopify Have additional questions or do you have insights on flows that you have run in your own account? Keep the conversation going in the comments below. We would love to hear about your experience with flows.
Why did you get started with Klaviyo? Because it’s the best. What message do you have for people new to Klaviyo? Don't be intimidated. The sky is the limit, just start small. What is your favorite part of Klaviyo? The flows and segments. What does the Klaviyo Community mean to you? It's like home kinda. a group of likeminded people I can relate to. What is your favorite or most inspirational book?Shoe Dog What is your most treasured possession?Don Drysdale signed baseball Who would play you in a movie?MaverickWhat is your favorite movie?GoodFellas What is your favorite vacation spot? Somewhere with a beach
Thanks for your interest in our Post-Klaviyo Product Event Feature Walkthrough and thank you to every single person who tuned in to join us. Whether you were able to attend or not, you can find the replay and additional resources below. I was joined by the fabulous @hansenling and @wafaamuhammad, and we discussed the following new features: Performance Dashboard Signup Form Teasers Webhook Flow Actions SMS Profile Merge Developer Portal SMS Hosted Terms of Service Please thread your ideas, comments, suggestions and questions and we look forward to keeping the conversation going.Best, Chanel
Klaviyo helped brands earn $15 billion in 2021, showing the true power of email and SMS marketing. To get the most out of your Customer-First Data™, you need an audience to speak to. Signup forms help to grow your email and SMS audience—so you can start sending meaningful content to your subscribers. Join Julia LiMarzi as she outlines the 3 steps to help accomplish your signup form goals.
Hello Klaviyo Community!As many of you may have already noticed, we have a new member that’s joined the Community’s navigation bar - Groups! User Groups - what are they and why are we building them?This new Group feature is an exciting expansion to our already growing Community! Groups are voluntary channels you can join to share ideas, strategies and learn from others of a similar interest that could be more aligned with your specific brand strategy. One of our main goals of the Community is to build collaboration and allow everyone to share ideas that could spark amazing discussions. To make this easier, we’ve translated this to our Groups to allow everyone to more easily join the conversations they are interested in and share their own perspective. We want to hear from you!With this in mind, we want to hear your thoughts on this subject! We’ve come up with some initial ideas on how to structure our groups through research, but we want to hear your feedback to help further guide our
Surprise! You read that right! We are offering a free virtual wine event for our special Community members hosted by Urban Grape. We value your commitment to making our Community a space of inclusivity, learning and collaboration. To show you how much we appreciate you all, we are offering up this free event to the first 20 US-based members who sign up. Sorry, to our international folks, as we will be shipping wine to our users for this event - shipping prevented us from including you this time, but we still love ya all the same! Want to sip with your members of your Community and grow in knowledge of wine and build connections with your fellow peers?! Sign up for our event through this form by Tuesday, March 8th @ 4 PM ET to be entered in to join this event on March 28th at 7 PM ET. May the odds be with you!
Hi, Klaviyo Community! I’m Anthony from the Product Marketing team at Klaviyo 👋, and I’m so excited to announce that we have officially launched the Klaviyo Community Champions Program! What is the Klaviyo Community Champions Program? The Klaviyo Community Champions Program is a program for the most active and knowledgeable contributors in our online Community forum. At Klaviyo, we take pride in peer-to-peer learning – its value is immeasurable. By launching the Community Champions Program, we want to continue to encourage Community engagement by showcasing thought leadership from our top contributors. What are the benefits of the Program? Community Champions receive: The Community Champions badge for LinkedIn and the Klaviyo Partner Directory Early access to features coming soon Invite-only group within Community Exclusive Klaviyo swag End of year celebration event! Program Requirements: Klaviyo Community Champions participate in the following ways:CommunityProviding
How did you get started with Klaviyo? My very first Shopify merchant client used Klaviyo many years ago when Klaviyo first started out. I've been with Klaviyo ever since! What message do you have for people new to Klaviyo? Klaviyo is much more than for just sending email and sms campaigns, leverage its data platform to build Flows to fully take advantage of its automation capabilities to send personalized and segmented emails and sms. What is your favorite part of Klaviyo? My favorite part of Klaviyo is it's robustness around its data and event platform and the many other apps and tools it integrates with. You can truly create just about any automation or retention strategy by extending it with your own zero party data unique to your business. What does the Klaviyo Community mean to you? The Klaviyo Community is a place where I both learn and teach, and meet other like minded "Klaviyos" who are passionate about email and sms marketing and automation. Because everyon
How did you get started with Klaviyo? I was put in charge to build a brand's eCommerce business and when I asked around what email service to use - Klaviyo was the top choice! What message do you have for people new to Klaviyo? Keep it simple. Don't look for hacks/secrets to grow your email revenue. Build relationships, add value to your subscribers, and be patient. What is your favorite part of Klaviyo? How easy it is to use (flow templates, analytics, email builder). What does the Klaviyo Community mean to you? A place where we can help each other grow. Manny with his family What is your favorite or most inspirational book?Favorite - The Alchemist, inspirational - Never Eat Alone What is your most treasured possession?My Kindle Who would play you in a movie?James BondWhat is your favorite movie?The Grand Budapest Hotel What is your favorite vacation spot? Thailand (North or South)
How did you get started with Klaviyo? With a lot of enthusiasm, learning as much as I can and trying out everything. What message do you have for people new to Klaviyo? Klaviyo is an awesome tool with lots of possibilities. It's an easy to use platform. The biggest limitation is your own creativity. When starting out be sure to setup your account correctly, change UTM settings and personalize the list subscribe and unsubscribe settings. Make sure you have at least an abandoned cart, browse abandonment and new subscriber flow setup including adding a popup. What is your favorite part of Klaviyo? My favorite part about Klaviyo is the unlimited possibilities it gives you. It integrates easily with a lot of tools and if there is no integration setting up custom integrations is also very simple because Klaviyo provides a lot of development resources on how to do so. This all while keeping an eye (and showcasing) the business value. If I would need to choose one specific part
Why did you get started with Klaviyo? Several of my clients were using Klaviyo when I started consulting for them. What message do you have for people new to Klaviyo? Klaviyo does a great job of making the tool easy to use. Its also very customizable depending on what your business needs. Be patient as you learn a new tool and check out the help articles and join the community to ask questions! What is your favorite part of Klaviyo? My favorite part of Klaviyo has got to be the granular message reporting! Not every ESP includes as much detail as Klaviyo so its easy to dig into the performance of your message and see how it performed across many different levels. What does the Klaviyo Community mean to you? The Klaviyo community is awesome! Its a great place to get help and find inspiration. I am so excited to be a Klaviyo Champion and help Klaviyo customers learn how to use this this incredible tool for their marketing needs. Bryan and his family What is your favorite or
Why did you get started with Klaviyo? To take our clients to the next level. What message do you have for people new to Klaviyo? If you work in e-commerce, Klaviyo is 110% necessary. The boost in sales and customer retention is almost instantaneous. What is your favorite part of Klaviyo? The Flows - make life so much easier for a busy client and agency. What does the Klaviyo Community mean to you? Coming from a small agency, it's such a great place to bounce ideas off of, get tips, troubleshoot, etc. Chelsea with her family What is your favorite or most inspirational book?Favorite - Franny & Zooey - J. D. Salinger, inspirational - A lot of times it's anything not kids or work related so that I have a little escape from daily life, i.e. suspense, beach reads type What is your most treasured possession?My Sodastream Who would play you in a movie?Jennifer Garner - she's got the mom thing going onWhat is your favorite movie?The Rock - I have said this since I was
Why did you get started with Klaviyo? I was looking for a more robust email platform for direct to consumer brands. What message do you have for people new to Klaviyo? Get the basics done first, then test test test your way to improvement. What is your favorite part of Klaviyo? Robust analytics & testing. What does the Klaviyo Community mean to you? A very knowledgeable and supportive group. Sunset in Kihei, Maui, HI, one of Tim’s favorite places What is your favorite or most inspirational book?How I Built This by Guy Raz What is your most treasured possession?Is my wedding ring too cheesy? Maybe I'll go with a small paddle we bought from our honeymoon in Maui Who would play you in a movie?People tell me I look like David Spade, so probably himWhat is your favorite movie?Miracle What is your favorite vacation spot? Maui Looking to connect further for questions or custom solutions? Look us up on our Partner Page!