Skip to main content

Events
Help Center
Academy
Groups
Champions
My Account

EN

Home
Meet the Champions
The Community Commons

The Community Commons

Learn from your peers and share what’s working well, or what’s not, from similar sized businesses across industries. As they say: a rising tide lifts all boats!

599 Topics

Recently active

Most replies Most views Newest first

chloe.strangeCommunity Manager

published in Show & Tell

SMS holiday marketing campaigns: getting startedBlog

Not sure where to start with SMS? Just in time for the busy holiday season, check out how you can leverage SMS within your holiday marketing strategy. Here are just a few reasons why: Frictionless opt-inGrow your list with mobile-optimized forms, opt-in at checkout, API, and Instagram.Conversations (US and Canada.)Texting is a two-way street. See and reply to customer texts in real time. It’s a personal touch customers appreciate.Accurate attributionWith SMS and email under one roof, you always know which message leads to an order.

Taylor ClarkKlaviyo Employee

posted in Live training recordings

Recap Discussion: 3 Tactics to Improve 2021 Cyber Weekend Revenue with 2020 Data

Thank you for registering for our Live Training: 3 Tactics to Improve 2021 Cyber Weekend Revenue with 2020 Data. Whether you were able to attend or not you can find the replay and all the resources mentioned during the session below. In this session we covered: Reviewing 2020 email send frequency Reviewing 2020 audience and segmentation strategy Reviewing 2020 offer and discount strategy Actioning these reviews into a strong revenue generation plan for Cyber Weekend 2021There are a number of great resources to achieve your 2021 Cyber Weekend goals but we also encourage you to share your own by making this a discussion. We’ll link the replay in the comments but we’d love to hear from you on any questions or successful strategies you’ve implemented yourself. As promised, here are the additional resources that we dropped in the chat. These should help you on your journey to having the best Cyber Weekend possible: PDF of three sending cadence scenarios Build It with Klaviyo - Building your

Taylor ClarkKlaviyo Employee

posted in Live training recordings

Recap discussion: Cyber Weekend Live Q&A

Thank you for registering for our Live Training: Cyber Weekend Live Q&A! Whether you were able to attend or not you can find the replay and all of the resources mentioned during the session below. In our session today we covered: When should I start planning for BFCM? How many emails should I send during BFCM? Do I have to offer a sale during BFCM?There are a number of great resources to achieve your 2021 Cyber Weekend goals but we also encourage you to share your own by making this a discussion. We’ll link the replay in the comments but we’d love to hear from you on any questions or successful strategies you’ve implemented yourself. As promised, here are the additional resources that we dropped in the chat. These should help you on your journey to having the best Cyber Weekend possible: Build It with Klaviyo: A/B Testing Signup Forms for BFCMBest Practices for A/B TestingPreparing for Black Friday/Cyber MondayCreating a VIP SegmentUpcoming Live EventsLastly, your feedback is inval

chloe.strangeCommunity Manager

published in Show & Tell

BFCM Prep: Crash Course, Quiz, and Share-out - check out the video!

This month’s theme: No Tricks, Just Treats: Planning Content for BFCM and BeyondDid you know that we’ve recently launched our BFCM Crash Course? This month we’re connecting you with the resources that you need to plan your BFCM and to reflect and build off of the momentum from the big weekend! Check out the content we’ve curated for you. You can also take our BFCM Resource Quiz to level up in an area tailored to your personal needs. Last month we heard from y’all on what you wish you had prepared for back in September of 2020 for BFCM. You can read through the great advice from @Bobi N. and @Mailbox Manny. Thank you for sharing your expertise! This month we want to know...post-BFCM, what were some learnings that you used to fuel your future marketing efforts?

Taylor ClarkKlaviyo Employee

posted in Live training recordings

Recap video: Q4 Marketing Guide with Chase Dimond

Whether you attended the live session or not, in this post you’ll find the session replay and all of the additional resources mentioned during the training. In this session we’ll cover:2020 stats and 2021 predictions Preparation and foundation building leading up to Cyber Weekend How to ace Cyber Weekend itself Follow-up strategies to create repeat customers and increase LTVAdditional resources: Upcoming Klaviyo Live Events iOS15 Live Q&A Guide to A/B Testing Build It With Klaviyo - Enabling SMS Guide to Using Coupon Codes in Klaviyo Adding a Countdown Timer to your Emails and Signup FormsAnd finally, your feedback is very important to us, it helps us determine our Live Training content and schedule, please fill out this feedback form. Thank you, Taylor

cassy.leeKlaviyo Alum

published in Show & Tell

Making it Happen: Episode 1-3Interview

Challenges. Risks. Aha moments. Founders share it all on Making it Happen – a new podcast co-created with Klaviyo and co-founders of Brass Clothing, Katie Demo and Jenny Rudin.On each episode of Making it Happen, Katie and Jenny talk with fellow founders about big wins, devastating fails, moments of weakness, moments of pride, and more to give the audience fly-on-the-wall access to intimate discussions about what it’s really like to build, market, and grow a business. Episode One: The Importance of GritLeaving a stable career to start your own company takes grit. When Erica launched gr8nola, she quickly learned how to run a business and how to show up for herself as a solo founder.Erica shares with hosts Katie and Jenny:How she went all in on gr8nola and held herself accountable How she motivates herself during difficult times Where she turns for support when self-doubt creeps in️Watch or Listen to the episode here Episode Two: Risk TakingBeing a founder is all about taking risks. Yo

cassy.leeKlaviyo Alum

published in Show & Tell

Making it Happen: A look into the life of entrepreneursInterview

What does it really take to start a business? Everybody loves an overnight success story, but let’s get real: building a business usually isn’t that simple. So, we’ve teamed up with co-founders of Brass Clothing, Katie Demo and Jenny Rudin, to explore the highs and lows of entrepreneurship in Making it Happen—a new podcast that’s all about what it really takes to grow a successful business. This season, Katie and Jenny talk with 10 female founders who are actively in the trenches of early and mid-stage startups. Tune in to each episode as they chat with a fellow entrepreneur about what makes them tick, what keeps them up at night, and what keeps them going each day. ️ With each episode release, we’ll include a link in the Community so that you can stay plugged in to the latest conversation! ❓Community Members: As you navigate, learn, and grow your business, what is one piece of advice you wish you had when you started, or what’s one piece of advice you’d give to someone embarking on th

sdharContributor I

asked in Show & Tell

Window shoppers campaign idea

I created and get huge window shoppers around 3000+ peoples. So I need help about window shoppers email examples to run campaigns. Please help me

Taylor TarpleyCommunity Manager

published in Product Updates & Announcements

Community Shoutouts: Thank you @retention @tiebar @Reestar @Diyafury for all that you do!

Hey Community! Our mission is to create a collaborative space for our users to learn, grow, and share with one another as they progress as e-commerce businesses. What makes our Community special is the ability for our users to engage in peer-to-peer support and offer solutions or best practices to others looking for answers or advice. In fact, this is what makes our Community not only special, but thrive! We want to celebrate and give a Community Shoutout to users who are embodying this collaborative and helpful spirit by going out of their way to offer guidance to others in our community!Thank you for your positive impact over the last month!@retention @tiebar @Reestar @Diyafury Let’s congratulate them and share any stories of how you’ve been impacted by these four users! We’d love to hear it!

Mailbox MannyPartner - Silver

posted in Show & Tell

🔔 Tip: Syncing Shopify Account Registration/Loyalty Customers To Your List

Hey Community, this time of year is a great time to double check/audit your account to get ready for Q4 and I came across something you may not realize is happening.This reminder/tip is especially for those with a loyalty program in Shopify. Most loyalty programs require members to register for an account on the store. The usual message to encourage visitors to sign up is early access, exclusives and discounts. However, I came across an account recently that didn’t realize visitors creating an account weren’t being added to their email list (and then not getting the email of the perks advertised).Solution?A little bit of coding to make it all work. Here’s an easy to follow tutorial on how to update the code in Shopify to get it working. https://help.klaviyo.com/hc/en-us/articles/4403349019163-How-to-Sync-Shopify-Account-Registration-Customers-to-a-ListIf you’re having any issues, send me a note!

marissa.petterutiKlaviyo Employee

published in Product Updates & Announcements

Introducing unified search for the Klaviyo Help Center!News

Hello, Klaviyo Community! I’m Marissa on the Customer Education team. You may have noticed that Customer Ed. and Community have been busy expanding the variety of resources we offer to help you own your destiny and grow your business using Klaviyo. From launching an Academy website with strategy-based courses and a brand new product and SMS certification program, to creating this very Community last year, there are now many more ways for you to learn with Klaviyo. But with all these new options, how do you know which is best for you? I’m excited to announce that today we launched a unified search experience on our Help Center to guide you to the right resource, regardless of where it lives! Unified search means that you can now search across the Help Center, Academy, and Community – all from our Help Center website. This experience is similar to the one already available on the Community. As we continue to expand our resource offerings, we will also expand this functionality so that y

carluccigillianKlaviyo Employee

posted in Live training recordings

Recap discussion: iOS 15 Live Q&A

Thanks for your interest in our Live Training: iOS 15 Live Q&A. Whether you were able to attend or not, you can find additional resources below. We’ll link the reply in the comments section, but we would love to hear from you if you have any additional questions or successful strategies you’ve implemented since the iOS 15 update. You’re part of this community, and we want to make sure you have what you need to navigate this ever changing landscape. Here are the additional resources we reference in the session:iOS 15: How to Prepare for Apple’s Changes iOS 15: What You Actually Need To Be Worried About’Thank you! And please thread your ideas, comments, suggestions and questions. Best, Gillian

DovKlaviyo Alum

published in Product Updates & Announcements

We Want to Hear From You!News

Here in the Klaviyo Community, we are always looking to improve the user experience.We want to hear from you to better understand how we can best serve your needs as valued members of our community.Fill out this survey to help us improve the community experience! -DD

chloe.strangeCommunity Manager

published in Show & Tell

BFCM Prep: Share your story and Attend Live Trainings - check out the video (there's a puppy)!

This month’s theme: School’s in Session for BFCM Prep! We have Live Trainings coming your way, all throughout September to get you ready. You can sign up now! Going along with this month’s theme, we want to know...what do you wish you had prepared for back in September of 2020 for BFCM? Let us know and you could be featured!

jennifer.briseboisKlaviyo Employee

posted in Live training recordings

Recap discussion: Reporting for Cyber Weekend Success

Whether you attended the live session or not, in this post you can find the replay and all of the additional resources mentioned during the training. Link to the replay is in the comments! In this session, we cover: How to analyze and understand your historic Cyber Weekend data Key metrics to observe and useful reports to build for insightful analysis How to adjust your goals and create actionable steps to improve your strategy and drive more revenue this year This is a high-level strategic training and we understand you may need more guidance on how to execute some of these ideas. Here is a list of articles and resources that will help you as you dive into your data: BasicsGetting Started with Reporting How to Use the Reports Library Guide to Benchmarks How to Update Your Industry and Vertical About Custom Reports About List Growth ReportingSpecificsHow to Strengthen Your Sender Reputation How to Use Revenue per Recipient Benchmarks to Plan Sales Performance How to Create Customer

retentionChampion & Partner

posted in Show & Tell

What are you doing about recent changes to Consumer Data Privacy?

Hey folks! All right, I have seen these chats in a lot of places online, but I wanted to bring it here to see what everyone’s thoughts are and see if we can consolidate it here. Let's talk about what's going on with some monumental shifts happening in ecommerce marketing and advertising. After Apple's privacy changes for app tracking in IOS 14.5 and Google's 3rd party cookies phasing out in 2023, there's going to be a lot of impact to how marketers can target and infer information about their prospects if they don't have a direct relationship with them.Doing a search here on Klaviyo, they recently put out a few guides and a blog post about what these changes mean to marketers and how to address these challenges. I'll link them here:A Marketer’s Full Funnel Guide to Navigate Data Privacy Changes Less Stalking, More Talking A CMO’s Advice on How to Deal with Changes to Consumer Data PrivacyFrom my experience partnering and scaling with merchants at Retention Commerce, it's been my mis

carluccigillianKlaviyo Employee

posted in Live training recordings

Build It with Klaviyo: A/B Testing Signup Forms. Join us!

Hi everyone!Super excited to be hosting Build It with Klaviyo: A/B Testing Signup forms for BFCM.Have you ever wondered if adding a discount to your form leads to a higher form submit rate? Well, that’s what we will be building together in today’s session. Join @julie.accardo and myself as we build that exact use case in Klaviyo. We will be monitoring this post, so feel free to ask a question in the comments below. We are excited to build with you all today! Here’s some helpful documentation for anyone attending the session. Best Practices for A/B Testing How to A/B Test a Signup Form How to A/B Test Offers Using Signup Forms How to Segment Form ResultsPro-tip: if you followed along, you might want more information on conditional splits and cloning in flows. Gillian

anthonydelpizzoKlaviyo Employee

published in Product Updates & Announcements

Product Update: Side Images in Forms

Hi Community, I’m Anthony from the Product Marketing team at Klaviyo, and I’m so excited to share a new feature that will allow you to easily enhance style & personalization in your forms. I present to you...Side Images in Forms! No longer do you need to have a workaround to add a side image in your form – now, all forms can contain side images. Some additional details: Each step of a form can have a different side image, which allows you to further tailor relevant images for each step’s messaging. (Remember, we recently launched Multi-Step Forms!) Side images by default will not show on mobile, so forms retain a smaller width and work better on smaller screens – this can always be adjusted in settings. Adding side images is available in the form builder today. Check it out here! For any questions, please refer to the article: How to Add Side Images in Signup Forms, or leave a comment in the thread below.We would LOVE to see some examples of how you are going to use this

carluccigillianKlaviyo Employee

published in Live training recordings

Recap Video: Post KPE Live Q&A

If you didn’t get a chance to make it to our Post KPE Live Q&A today, check out the recording above. We discussed our most recent product announcement and answered questions from our community. I was joined by the fabulous @shoshana.antunes and @hannahbearce, and we discussed the following new features:Price Drop Trigger Multi-Step SMS Forms UK SMS SMS Campaigns A/B Testing Reports LibraryDon’t forget to follow the Customer Education team (@klaviyogrowth) on our social channels to be notified of all upcoming events! InstagramFacebookTwitterYoutube Gillian

cassy.leeKlaviyo Alum

published in Product Updates & Announcements

Klaviyo Product Event - July 28, 2021News

Ownership means so much to a business: your brand, your data, your customer relationships. You’ve worked hard to build it all. At our second Klaviyo Product Event, we announced new ways to grow your business without sacrificing ownership.Catch the highlights on our event recap post, and check out the video of all the exciting new features available now. Which of the features we released will you try first? We’d love to hear how you plan to incorporate these into your marketing strategy. Let us know in the comments below! Make sure to join our Post-Klaviyo Product Event Live Q&A session tomorrow to ask your questions on the product features covered from the event! Looking for more helpful resources?Price Drop Triggers - Price Drop Triggers are simple automations you can set up in minutes.* They alert your text and email subscribers when a product they’ve fallen in love with—but couldn’t afford originally—goes on sale at a lower price. Set up a Price Drop Trigger Guide to Creatin

Taylor ClarkKlaviyo Employee

published in Live training recordings

Recap video: What you need to know for iOS 15

If you didn't get the chance to make it to our live training yesterday, check out the recording above to learn about what you need to know for iOS 15. Apple recently announced iOS 15 and with all of the additional features come some updates that will impact email deliverability. In this session we'll bring in subject matter expert, Julia LiMarzi, to talk through the most impactful pieces of iOS 15 as they relate to your marketing strategy.In this session we'll cover:What is changing with iOS 15 How these changes impact your email strategy Tips to take before iOS 15 launches Segmentation, Flow, and Campaign strategy changesDon’t forget to follow the Customer Education team on social @klaviyogrowth to be notified of all upcoming events.

Mike01Contributor I

posted in Show & Tell

Support Efficiency?

I literally just tried to sign up with Klaviyo and am not receiving a confirmation email. I have emailed support and got no feedback. What is the average wait time to get feedback on such an insignificant issue?My question here, is this a taste of what support will be like moving forward? Am I going to battle to get responses for very small issues? Concerned when dealing with complex issues going to waste plenty time.Community experiences with support will be appreciated? Would rather stop now if it is going to be an issue moving forward.

cassy.leeKlaviyo Alum

published in Product Updates & Announcements

It's Time to Break Up With Third-Party DataNews

With so much change happening recently around data privacy, we wanted to break down the critical updates and offer tips to navigating the new regulations. To do this, we’ve tapped a handful of marketers, agencies, and tech partners to share their insights and created resources that everyone can learn from and use to find solid footing in this shifting landscape. Visit our new Data Privacy hub to learn: What the privacy changes are How they could affect you and your business Tips to prepare now There’s so much change on the horizon, especially with recent consumer privacy updates, like Apple iOS 14.5 and Google phasing out 3rd party cookies in 2023. Klaviyo exists to help merchants be successful, so we’re doubling down on learning as much as possible and sharing with you whatever we can to help you navigate this new era. To keep updated on all the latest news, commonly asked questions around data-privacy, and to see how other brands are adapting to these changes, be sure to check o

nathaniel.medinaKlaviyo Alum

published in Product Updates & Announcements

Product Update: SMS in Canada and More...News

Hi Klaviyo Community, I’m Nate from the Product Marketing team at Klaviyo, and I’m excited to share new product updates in June. Our latest product updates give you more ways to grow your email subscriber list and engage your customers with SMS marketing. We’re continuing to support your growth and independence with these new tools that will help you create even more relevant, personalized customer experiences at scale. A snapshot into what’s now available: Sending SMS in Canada (finally!) Collecting email & SMS subscriptions together on mobile with Two-Step Forms Automatically inserting personalized images in text messages with Dynamic MMS Spinning up subscription forms quickly to build lists with Quickstart Forms Accessing a library of pre-built reports to answer key business questions with Reports Library Want to learn more? Check out the launch blog post that goes into all of the details (check out the full video on Twitter or LinkedIn).Want to get started with SMS tod

elisegainesCustomer Ed.

published in Product Updates & Announcements

Klaviyo’s Login Page Has a New Look!News

Hi Klaviyo Community! I’m Elise from the Academy team, and I’m excited to share Klaviyo’s new login experience with you. Now redesigned for improved accessibility and readability, it’s still as easy as ever to manage your marketing and customer data through Klaviyo. You don’t need to take any action: your login credentials and security settings are all exactly the same, and you can still log in at www.klaviyo.com/login. Check out our new look or create an account today! - Elise P.S. Questions? Concerns? Love the new look? Let us know below!

1
...
19
20
21
22
23
24

Page 22 / 24

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK