Can anyone help me with this? When I add the coupon placeholder, it says “No coupon available,” even though I’ve already created a coupon in the Coupons section and 250 tokens are available.
My platform is WooCommerce, and I’m trying to create a dynamic coupon workflow in Klaviyo.
+21Hi
Thank you for reaching out to the Community!
For WooCommerce dynamic coupons, the coupon code will not display as a live code while you’re building or previewing the email in Klaviyo. That’s expected — Klaviyo only generates and assigns the actual unique code when the flow email sends.
A couple things to check:
Make sure the coupon was created in Klaviyo’s Coupons tab and linked to the WooCommerce coupon correctly.
Make sure you’re using the coupon in a flow email, since WooCommerce dynamic coupons are not supported in campaigns.
If you preview the email in Klaviyo, you should expect to see a preview placeholder (COUPON-PREVIEW) rather than a real code.
Also, please make sure the dynamic coupon variable itself is formatted correctly:
If you’re adding the coupon tag manually, it should look exactly like this: {% coupon_code 'CouponName' %}.
The coupon name in the tag must match the coupon name in Klaviyo exactly, including spelling and capitalization.
Make sure the single quotes are straight quotes ' ' and not curly quotes ‘ ’, since curly quotes can cause the tag to fail.
If possible, I’d recommend inserting the coupon through the Personalization menu instead of typing the tag manually, since that helps avoid formatting issues.
If you are still having trouble after checking these steps, I would suggest submitting a ticket with our Support Team so we can take a look at the specific template!
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