Skip to main content

Events
Help Center
Academy
Groups
Champions

VIPremier Party of the Summer

(Wed, Jun 25, 3:00 PM)

Welcome to the Klaviyo Community!

13,850 Topics
39,907 Replies
22,284 Members

Featured topics

Ways to get involved

Categories
Most Recent
Help Others

Connect with Klaviyo

Learn more about how to get the most out of the Klaviyo Community. Stay up-to-date with product announcements and catch recaps of our live trainings.

Getting Started with Community

Getting Started with Community

5 topics

Product Updates & Announcements

Product Updates & Announcements

293 topics

Live training recordings

Live training recordings

261 topics

Join the conversation

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Marketing

11016 topics

Analytics

401 topics

Service

39 topics

Strategic advice

Strategic advice

151 topics

KCHContributor I

Developer Group

UI Bugfix: Dropdown hidden behind other elements

Expected dropdown list to be in front of other elements. Apologies if duplicate, bug makes discovering if topic is duplicate difficult.

KCHContributor I

Developer Group

Suggestion: cc_email and bcc_email should not be required fields for the FlowEmail resource

Above request fails with 400 response saying cc_email and bcc_email are required fields for the FlowEmail resource. The below documentation also indicates these fields are required, so this response is expected. However, I don’t believe an email should require these fields and propose to remove this requirement.

himekawoaContributor I

Merge Fellas Unlimited Shake - product title not showing in flow?

Hi Klaviyo community,I'm hoping someone can help with what seems like a simple issue. I'm setting up a new abandoned cart flow for a new product, but the product title isn't populating correctly in the email.For context, this is the product page I'm working with so you can see what I'm referring to:https://modhello.com/merge-fellas/The problem is with the merge tag `{{ item.product.title }}`.In my email template, I have a line that says: "You left your {{ item.product.title }} behind!"But in the test emails, it either shows up blank like "You left your behind!" or it breaks the subject line. The product name in my Shopify store is "Merge Fellas Unlimited Shake".I've already checked the following:- The product is synced correctly from Shopify.- The feed is active.- The same merge tag works for other, shorter product names.My question is: Does Klaviyo have a known issue with longer product names or specific words in the title that might cause the merge tag to fail? Is there a character l

parachutecoffeeContributor I

Behavioral Events Tracking Not Working

Hello - I went through all the steps in this article: https://help.klaviyo.com/hc/en-us/articles/4425956184731.However, behavioral events are still not working. The typical Klaviyo events such as “Initiated Checkout” works, but the behavioral events such as “add to cart” or “Active on Site” are not.I tried disabling the integration and re-enabling it and toggling my app embed off and on again. Any ideas on how to get it to work?

embalmskincareContributor II

How to create a segment based on property value that hasn't been collected yet?

How do I create a segment for those whose birthday/birthdate is missing?When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem select anything suitable to create the segment.

almammmContributor I

how/Hide Logic: Display Image Only If Product Has Not Been Purchased

I’m trying to build a show/hide logic block in Klaviyo that only shows an image if someone has not purchased a specific product. We’re using the Placed Order event from Shopify, and I’d love help figuring out the best syntax or condition setup for this.Has anyone implemented something similar? Ideally, I'd want the logic to look for the product name within the Placed Order event history and only show the image if the user has not placed an order overall with it.Any suggestions, examples, or workarounds would be much appreciated. Thanks in advance!

DevphoenixActive Contributor III

Developer Group

API Enhancement Request – Include Email Profile Count in List API Response

Hi Klaviyo Team,I’ve been reviewing the current Developer API documentation and noticed that the /lists/{list_id}/profilesendpoint does not return the total count of email profiles associated with the list.For example, my list with ID VAZemD contains 10 profiles. However, when calling the following API:curl --location 'https://a.klaviyo.com/api/lists/VAZemD/profiles' \--header 'Authorization: Klaviyo-API-Key xyzkey' \--header 'Accept: application/json' \--header 'Revision: 2025-01-15'The response does not include the profile count.This is a standard feature provided by other platforms such as Mailchimp, Google Contacts, and HubSpot. Having the profile count readily available is crucial when building integrations, reporting usage, or simply understanding list sizes at a glance.While it’s technically possible to create a segment and then query the count, this adds unnecessary overhead—multiple steps for what should be a simple, single-call operation. End users expect quick access to suc

MigleContributor I

Liquid syntax on Klaviyo

Hello, with an AI help I am trying to build liquid logic to achieve below scenario. I want to create custom product block on Klaviyo which would show personalized recommendations. For example, if customer bought product X, I want to recommend product Y. Since customer can have multiple products in a single order, I cannot use snippet like “event.extra.line_items.0.product.title”as it only considers the first order (and I am not sure whether my “product X” is the 1st, 2nd, 3rd etc. So far, I’ve tested this logic (see below) but when I preview the email, I keep seeing raw liquid code which tells me that HTML block that I used doesn’t accept my liquid code. I read some Klaviyo articles and it says that Klaviyo does support liquid logics, therefore, I am not sure what could be wrong with the code?Any help/advice would be much appreciated!!{% assign bought_trigger_product_1 = false %}{% assign bought_trigger_product_2 = false %}{% assign trigger_product_1_title_in_order = '' %}{% assign tri

aarjavjainContributor I

Email Opens Tracked on Mail Card but Showing 0% in Conditional Split — Flow Not Progressing

Hi everyone,I'm facing an issue with one of my flows. The email open activity is being tracked correctly on the Mail Card, I can see the open rate, and it's registering opens as expected.However, when the flow reaches the conditional split that checks for email opens, it's showing a 0% open rate as if no one has opened the email. Because of this, no contacts are progressing to the next step (Card 3), which checks whether the form has been submitted.Has anyone experienced this before? Is there something specific that needs to be configured for the Conditional Split to correctly detect opens?Any insights would be appreciated!

eCom2Win_Agency

Developer Group

Low Open rates on our Added to Cart and Abandoned Checkout flows

Hi everyone,We’re seeing very low open rates on our Added to Cart and Abandoned Checkout flows, and after investigating, we’ve noticed:A high bounce rate (around 3.8%), which may be hurting our deliverability. A large number of profiles being skipped due to “suspicious email.”We contacted Klaviyo support, and they confirmed:“Suspicious email” means the address has already hard bounced across Klaviyo’s infrastructure, so it’s skipped automatically to protect sender reputation. These emails are invalid and often never subscribed. These profiles are still entering flows because they start a checkout on our Shopify store. The issue is likely caused by spam bots initiating checkouts with fake email addresses.We also contacted Shopify support, and they confirmed:The emails in question were all invalid. Since we’re on the Advanced plan (not Plus), we can’t customize the checkout page to block bots. They suggested reaching out to the community for help validating emails before checkout.They al

himekawoaContributor I

Merge Fellas Unlimited Shake - product title not showing in flow?

Hi Klaviyo community,I'm hoping someone can help with what seems like a simple issue. I'm setting up a new abandoned cart flow for a new product, but the product title isn't populating correctly in the email.For context, this is the product page I'm working with so you can see what I'm referring to:https://modhello.com/merge-fellas/The problem is with the merge tag `{{ item.product.title }}`.In my email template, I have a line that says: "You left your {{ item.product.title }} behind!"But in the test emails, it either shows up blank like "You left your behind!" or it breaks the subject line. The product name in my Shopify store is "Merge Fellas Unlimited Shake".I've already checked the following:- The product is synced correctly from Shopify.- The feed is active.- The same merge tag works for other, shorter product names.My question is: Does Klaviyo have a known issue with longer product names or specific words in the title that might cause the merge tag to fail? Is there a character l

parachutecoffeeContributor I

Behavioral Events Tracking Not Working

Hello - I went through all the steps in this article: https://help.klaviyo.com/hc/en-us/articles/4425956184731.However, behavioral events are still not working. The typical Klaviyo events such as “Initiated Checkout” works, but the behavioral events such as “add to cart” or “Active on Site” are not.I tried disabling the integration and re-enabling it and toggling my app embed off and on again. Any ideas on how to get it to work?

almammmContributor I

how/Hide Logic: Display Image Only If Product Has Not Been Purchased

I’m trying to build a show/hide logic block in Klaviyo that only shows an image if someone has not purchased a specific product. We’re using the Placed Order event from Shopify, and I’d love help figuring out the best syntax or condition setup for this.Has anyone implemented something similar? Ideally, I'd want the logic to look for the product name within the Placed Order event history and only show the image if the user has not placed an order overall with it.Any suggestions, examples, or workarounds would be much appreciated. Thanks in advance!

MigleContributor I

Liquid syntax on Klaviyo

Hello, with an AI help I am trying to build liquid logic to achieve below scenario. I want to create custom product block on Klaviyo which would show personalized recommendations. For example, if customer bought product X, I want to recommend product Y. Since customer can have multiple products in a single order, I cannot use snippet like “event.extra.line_items.0.product.title”as it only considers the first order (and I am not sure whether my “product X” is the 1st, 2nd, 3rd etc. So far, I’ve tested this logic (see below) but when I preview the email, I keep seeing raw liquid code which tells me that HTML block that I used doesn’t accept my liquid code. I read some Klaviyo articles and it says that Klaviyo does support liquid logics, therefore, I am not sure what could be wrong with the code?Any help/advice would be much appreciated!!{% assign bought_trigger_product_1 = false %}{% assign bought_trigger_product_2 = false %}{% assign trigger_product_1_title_in_order = '' %}{% assign tri

aarjavjainContributor I

Email Opens Tracked on Mail Card but Showing 0% in Conditional Split — Flow Not Progressing

Hi everyone,I'm facing an issue with one of my flows. The email open activity is being tracked correctly on the Mail Card, I can see the open rate, and it's registering opens as expected.However, when the flow reaches the conditional split that checks for email opens, it's showing a 0% open rate as if no one has opened the email. Because of this, no contacts are progressing to the next step (Card 3), which checks whether the form has been submitted.Has anyone experienced this before? Is there something specific that needs to be configured for the Conditional Split to correctly detect opens?Any insights would be appreciated!

eCom2Win_Agency

Developer Group

Low Open rates on our Added to Cart and Abandoned Checkout flows

Hi everyone,We’re seeing very low open rates on our Added to Cart and Abandoned Checkout flows, and after investigating, we’ve noticed:A high bounce rate (around 3.8%), which may be hurting our deliverability. A large number of profiles being skipped due to “suspicious email.”We contacted Klaviyo support, and they confirmed:“Suspicious email” means the address has already hard bounced across Klaviyo’s infrastructure, so it’s skipped automatically to protect sender reputation. These emails are invalid and often never subscribed. These profiles are still entering flows because they start a checkout on our Shopify store. The issue is likely caused by spam bots initiating checkouts with fake email addresses.We also contacted Shopify support, and they confirmed:The emails in question were all invalid. Since we’re on the Advanced plan (not Plus), we can’t customize the checkout page to block bots. They suggested reaching out to the community for help validating emails before checkout.They al

Robert-DEContributor I

Does free Shopware extension support multiple sales channels?

https://help.klaviyo.com/hc/en-us/articles/13001662470939"Under Sales Channels, select the sales channel you wish to integrate with Klaviyo from the dropdown. Only integrate one sales channel with Klaviyo per Shopware store. You must also configure your settings for each sales channel individually."We are starting with Shopware and are longterm Klaviyo users with a multi-channel Magento store. The text above appears to suggest that the free extension does not support more than one sales channel - which as many Shopware installations would use multiple sales channels for different regions and languages, would seem to make this extension useless.But then the text “configure your settings for each sales channel individually." seems to contradict this. Can this extension be configured to work with multiple sales channels with Shopware?What is your experience with the extension - look at previous comments, it appears poorly supported, slow to synchronise and slow to be updated to new Shopwa

THNO93Contributor I

Variant image not pulling through at all

Hi, I’m trying to create an abandoned cart flow with products that have variant images. When looking at the event properties Klaviyo isn’t pulling the correct image through, instead it’s pulling the default image.

Rayne NutritionContributor I

Solutions for using Klaviyo Reviews with browsers' privacy/security features?

We’ve recently run into an issue where Klaviyo reviews are not displaying throughout our site (on Shopify) if a browser has a built-in privacy or security measure. This has wiped out the ability to see and write reviews for customers that use Firefox, Brave and apparently some mobile devices too. That’s a meaningful (15-20%) of our traffic which is having a really negative impact on our overall CX. When I reached out to Klaviyo support asking for advice on how to handle it, or if their front end dev team was aware, I received the overplayed, generic response: “Our technicians are always working on updates to enhance your experience!” I appreciate that the CSR was just doing their job and may not have additional info — not trying to give them a hard time — but this is impacting all Klaviyo merchants as far as I can tell. Fwiw I’ve now browsed over ten different merchant sites that use Klaviyo reviews with the same result every time: no reviews displayed on these browsers/mobile. Wonder

Taras from ClaspoContributor I

Developer Group

I submitted Claspo to integration directory several times, but no response from Klaviyo team

I need help with submission of my app to Klaviyo Integration Directory. The thing is that we connected Claspo years ago (our listing page). Since that Klaviyo became one of most popular destination points. Especially when we launched our Shopify App in 2024th. I submitted listing application several times in 2024th, then in 2025, but got no response. Please, help trouble shoot it.

New here?

Get to know your new community and complete our onboarding checklist.

Upcoming Events

Most Active Users

Show full leaderboard

Show full leaderboard

Badges Earned

Natasha_Dhas earned the badge Academy Student - 1
Rory Fitchhas earned the badge Anniversary - 2 years
XDRAFI2023has earned the badge Anniversary - 2 years
Julia Bernadskyhas earned the badge Anniversary - 2 years
tammybhas earned the badge Anniversary - 2 years

Show all badges

Helpful Resources

Developer Portal

Gain the knowledge you need to successfully integrate Klaviyo

Help Center

See the most asked questions

Partner Directory

Get connected with an Agency Partner today to achieve your growth goals

Powered by Gainsight

Terms & Conditions

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us

Terms and Privacy |
© 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in with Klaviyo

Log in to the Community

Use your Klaviyo credentials

Log in with Klaviyo

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK