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Junior CoelhoContributor I

Why won't my popup form publish on my site - script error?

Hello everyoneI need some helpA while ago I put the Klaviyo pop-up on my site and everything was working fine, until I deactivated it because I was messing with my Shopify site.Yesterday I went to reactivate it but the pop-up no longer appears, I would like some help on what might be happening, if it was a script error that I can reactivate it...Thanks for your help!

planetnineContributor I

How to use template that will go to my subscribers email

Hello, I am Govinda, Developer of Planet Nine. We are very new to Klaviyo.We have integrated a form in the website(services section): https://planetnine.com/test-websiteOur website is going through some changes, which is why we created a separate URL for testing.But first let us go through what we require.1. Our first requirement is that the users who will subscribe will get a customized email where there will be the price list of our company. Right now, the users are redirected to subscribe to emails, which we don't want. We have created a demo template for this.2. Is there any way to filter the users who will click the submit form from the website? as in the subscribers will be filtered as "Price Subscriber". 3. Later we plan to forward our promotional emails to these "Price Subscribers" with a customized email template. Thanks.

tbarrettContributor I

Analytics and Deliverability

Klaviyo Email Campaigns not showing in GA4

Hi, As stated above, I’m having trouble with finding campaigns after I search for them in GA4. I export the campaign information from Klaviyo including the campaign ID, and when I search for this in GA4, the campaign doesn’t show. I should have all of my tracking set up correctly to allow for campaign tracking and GA4 filters/ parameters are correct also. SOME campaigns do show up in GA4 as they should, but the ones that do show up are sporadic and there seems to be no consistency on this. Has anyone encountered something similar here? If there’s any insight to whether a fix is needed for GA4, Klaviyo, or website it would be much appreciated! Thank you.

Sayo1337Contributor I

Live training recordings

Is there an official certificate for the Klaviyo Deliverability Certification?

Hi All, I’ve recently completed and passed the Deliverability Certification. However, unlike the Product Certification where I got a link to add the certificate to my LinkedIn, I just received and automated email which says: Please take a few minutes to leave your feedback on this certificate so that we can continue improving the experience for others.To continue expanding your Klaviyio knowledge, check out our other resources:The Academy offers strategic courses, trainings, and certifications like the one you just completedThe Help Center provides how-to guides, references, explanations that help you level up your Klaviyo knowledge and marketing skillsThe Community is a forum where you can discuss ideas with your peers and find answers to frequently asked questionsCongrats again, and have a great day!- The Klaviyo Academy Team I just want to make sure I’m not missing anything. It feels a bit anti-climatic receiving the email above if that is the only outcome of passing. Many Thanks,St

jadebiscuitActive Contributor I

Lists, Segments, and Profiles

List Growth

To me this should be simple math - but I feel like I’m missing something. Main marketing list November - 250,143 members. In the list growth view it says: Total subscribes - 3,582 and total unsubscribes - 549So net growth for the list is 3,033. However when I look at the marketing list size in October it was - 247,380. So doing the math November minus October the result is 2,763 which is a completely different number to the net growth. Why is there a difference of 270 members? Who are they, where are they coming from? If they’re not being listed in the subscribes and unsubscribes, I can’t understand why there is a discrepancy. Can someone please enlighten me?

Dee LTContributor I

Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date. We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up. Is the shipping confirmation part of this flow, or is it it’s own flow?

ElishaGDCNew Member

Campaigns and Flows

Abandon cart flow dynamic content not working on some products

Hi, I’m having an issue with my dynamic content on my abandon cart flow. Please see the images where the dynamic content shows for some products but not others. The event properties are messier for the listings that don’t show so, I’m assuming it’s something to do with the product set up. All of my products are published on Klaviyo so that is not the issue. How do I fix the event properies for the listings that aren’t showing?

Vivian.AsonyeKlaviyo Employee

Live training recordings

Recap replay: [Interactive workshop] Build your post-BFCM retention segments

This post contain resources related to our live training [Interactive workshop] Build your post-BFCM retention segments. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Check out the training recording below: Training objective: Build three essential audiences to convert and retain subscribers acquired over BFCM. Today we built 3 segments:Leads who haven’t converted yetHoliday first time purchasers Easy upsellsReview our reference sheet to see the breakdown of segment conditions. Relevant resources to help you achieve your retention goals:Klaviyo BFCM Hub [Academy course] Turn BFCM shoppers into repeat customers [Help article] Getting started with segments [Help article] Advanced segmentation reference [Help article] How to create customer engagement tiers [Help article] Segment conditions reference [Help article] Creating a sending schedule based on email engagement reference [Case study] How Taylor Stitch used segmen

Sebastian468Contributor I

Lists, Segments, and Profiles

Secure unsubscribe from the list

Hi all, I would like to have something similar to double Opt-in but related with unsubscribe action. Right now when I click on the unsubscribe link I am redirected to the page where I need to put an email address. Let's assume that I know who subscribed that list so I can put email address that does not belong to me and unsubscribe someone.Is it possible to send a confirmation email in order to unsubscribe? Or maybe there is another way how I can provide secure unsubscribing?

PWMKTG_TeamContributor I

Developer Group

GTM 'Viewed Product' Works on Debug Only

Hello!We have a custom integration that we are attempting to plug Klaviyo into. We are using GTM for this. We’ve been able to get ‘viewed product’ to fire but only on GTM Debugger Site is made in Next JS & AzureHere is our viewed product snippet<script type="text/javascript"> var item = { "ProductName":document.querySelector('.ProductComponent_productName__2AuMo').innerText, "SKU": document.querySelector('.ProductComponent_productInfoRow__5FcoG h4').innerText, "ImageURL": document.querySelector('.Slider_sliderImage__iRN_K').getAttribute('src'), "URL": window.location.href, "Price": document.querySelector('.Price_priceLarge__2OtPj').innerText.replace('$', ''), // Removing the dollar sign from the price }; klaviyo.push(["track", "Viewed Product", item]);</script>We have changed the trigger a few times seeing if this was the issue. We tried, DOM Load, /product page view, etc

Junior CoelhoContributor I

Why won't my popup form publish on my site - script error?

Hello everyoneI need some helpA while ago I put the Klaviyo pop-up on my site and everything was working fine, until I deactivated it because I was messing with my Shopify site.Yesterday I went to reactivate it but the pop-up no longer appears, I would like some help on what might be happening, if it was a script error that I can reactivate it...Thanks for your help!

planetnineContributor I

How to use template that will go to my subscribers email

Hello, I am Govinda, Developer of Planet Nine. We are very new to Klaviyo.We have integrated a form in the website(services section): https://planetnine.com/test-websiteOur website is going through some changes, which is why we created a separate URL for testing.But first let us go through what we require.1. Our first requirement is that the users who will subscribe will get a customized email where there will be the price list of our company. Right now, the users are redirected to subscribe to emails, which we don't want. We have created a demo template for this.2. Is there any way to filter the users who will click the submit form from the website? as in the subscribers will be filtered as "Price Subscriber". 3. Later we plan to forward our promotional emails to these "Price Subscribers" with a customized email template. Thanks.

jadebiscuitActive Contributor I

Lists, Segments, and Profiles

List Growth

To me this should be simple math - but I feel like I’m missing something. Main marketing list November - 250,143 members. In the list growth view it says: Total subscribes - 3,582 and total unsubscribes - 549So net growth for the list is 3,033. However when I look at the marketing list size in October it was - 247,380. So doing the math November minus October the result is 2,763 which is a completely different number to the net growth. Why is there a difference of 270 members? Who are they, where are they coming from? If they’re not being listed in the subscribes and unsubscribes, I can’t understand why there is a discrepancy. Can someone please enlighten me?

Dee LTContributor I

Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date. We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up. Is the shipping confirmation part of this flow, or is it it’s own flow?

ElishaGDCNew Member

Campaigns and Flows

Abandon cart flow dynamic content not working on some products

Hi, I’m having an issue with my dynamic content on my abandon cart flow. Please see the images where the dynamic content shows for some products but not others. The event properties are messier for the listings that don’t show so, I’m assuming it’s something to do with the product set up. All of my products are published on Klaviyo so that is not the issue. How do I fix the event properies for the listings that aren’t showing?

Sebastian468Contributor I

Lists, Segments, and Profiles

Secure unsubscribe from the list

Hi all, I would like to have something similar to double Opt-in but related with unsubscribe action. Right now when I click on the unsubscribe link I am redirected to the page where I need to put an email address. Let's assume that I know who subscribed that list so I can put email address that does not belong to me and unsubscribe someone.Is it possible to send a confirmation email in order to unsubscribe? Or maybe there is another way how I can provide secure unsubscribing?

PWMKTG_TeamContributor I

Developer Group

GTM 'Viewed Product' Works on Debug Only

Hello!We have a custom integration that we are attempting to plug Klaviyo into. We are using GTM for this. We’ve been able to get ‘viewed product’ to fire but only on GTM Debugger Site is made in Next JS & AzureHere is our viewed product snippet<script type="text/javascript"> var item = { "ProductName":document.querySelector('.ProductComponent_productName__2AuMo').innerText, "SKU": document.querySelector('.ProductComponent_productInfoRow__5FcoG h4').innerText, "ImageURL": document.querySelector('.Slider_sliderImage__iRN_K').getAttribute('src'), "URL": window.location.href, "Price": document.querySelector('.Price_priceLarge__2OtPj').innerText.replace('$', ''), // Removing the dollar sign from the price }; klaviyo.push(["track", "Viewed Product", item]);</script>We have changed the trigger a few times seeing if this was the issue. We tried, DOM Load, /product page view, etc

jimkActive Contributor II

Lists, Segments, and Profiles

3rd party lists

Good day all,I’m working with a very credible, but not well known ESP. They will be supplying email lists that have been through a permission pass - meaning they are opt-in and CAN SPAM compliant. They quietly supply various services to many of the Fortune 500, so they would not compromise their and their client’s reputation by spamming or selling lists that are not 100% opt-in.This page suggests that Klaviyo does not allow third party lists. Can anyone shed some light on this? There must be a some exceptions. Thanks in advance…..Jim

stay33Contributor I

Email Templates and Coupons

Split block - not showing text or image on gmail app dark mode

My split blocks is blacked out in my iphone gmail app (dark mode). Both text and images are not showing but they are selectable.

AlexVjmContributor I

Developer Group

How to subscribe a user with API and save their name?

I want to subscribe a user with email and their name, but it gives this error: 'first_name' is not a valid field for the resource 'profile'.Im using the Klaviyo PHP SDK.It works if i just remove first_name and last_name from attributes… But i want to include the name.Code:$klaviyo->Profiles->subscribeProfiles([ "data" => [ 'type' => 'profile-subscription-bulk-create-job', 'attributes' => [ 'custom_source' => 'Marketing Event', 'profiles' => [ 'data' => [ [ 'type' => 'profile', 'attributes' => [ 'email' => 'email@email.com', 'first_name'=>'firstname', 'last_name'=>'lastname', 'subscriptions' => [ 'email' => [ 'marketing' =&g

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