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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

10,669 Topics
30,636 Replies
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A

Anonymous

Email Templates and Coupons

Can I generate coupon codes with the costumer's first name as the coupon?

Is it possible to autogenerate coupons with their first name as it + a few digits in the abandoned cart?I want to make custom codes for example: Mathias abandonds a cart. He recieves the first e-mail with at custom code called “Mathiasxxxx” for example. And if Tina does the same she recieves a coupon with “Tinaxxxx”. Is that possible, and how?Best Regards

KeviSunshineExpert Problem Solver II

Developer Group

Will Klaviyo allow trigger splits for event properties that are also profile properties?

Hi all,There’s a limitation in Klaviyo where any event property that is also used as a profile property cannot be used in a trigger split. The property just doesn’t show up in the dropdown.In my opinion, this is a product limitation that needs to be fixed. Is there any plan to fix this? Thank you,Kevin.

TungKeslyKomenContributor I

Email Templates and Coupons

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that.

mayavalentinContributor I

Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help!

AlessandraNew Member

sign-up form doesn't work

I HAVE CREATED A FORM TO RECEIVE REGISTRATIONS FOR THE EVENTS. I ONLY HAVE 10 SUBSCRIBERS AND NOW THAT I MAKE ATTEMPTS BY SIGNING UP WITH OTHER EMAILS THESE DO NOT APPEAR IN THE "PROFILES" SECTION HOW DO I RECOVER THEM?

IztokActive Contributor I

Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you.

ElisabethContributor I

Lists, Segments, and Profiles

Confirmation email is not sent after signing to a list

Hello,I am using Klaviyo integration in Channelize via the API key. There is a form for people to add their email and join the list. With single opt-in everything works fine.But with double opt-in, users never receive the confirmation email and therefore are not added to the list. (And I have checked spams etc)Any hint of what to do to solve this?Thank you

PezContributor III

Email Templates and Coupons

Calculating a future date using an Event Trigger Date

Hi everyoneStill learning my ropes around Klaviyo and the dynamic variables. I found an article that allows you to calculate a future date using the “today” syntax, however does anyone know if it’s possible to calculate a future date using an event trigger property? I assumed that by adding the ‘days_later:XX’ filter, this would have made this possible, but it’s throwing an error. Variable Code: {{ event.Invoice_Date|days_later:90|format_date_string|date:'d F o'|default:'' }}Scenario: Wanted to communicate to customers payment due dates based on their order invoice date. Any suggestions and guidance would be highly appreciated!

ShazContributor I

Developer Group

Klaviyo Custom properties

I am using shopify and Make (instead of Zapier) to write a custom property called MakeOrderCount. The property has number of orders placed by a customer so far. Apparently Klaviyo does not have this information to use in an email.It works all ok and I do get custom properties populated to each profile. The problem is when I am using them in a logic, it does not work. The code is: {% if person|lookup:'MakeOrderCount' > 199 %}You are at Level 10, which means you are one of our most loyal customers, someone who has created the most social impact of any customer group. Click on the links to find more about our Social Impact and Levels.{% elif person|lookup:'MakeOrderCount' == 46 %}You are at Level 9. You are few orders aways from reaching level 10.{% else %}You are on Level 1. You are few orders aways from reaching level 2.{% endif %} The problem is that it does not matter how many orders a customer has placed. The only line that executes is the first one - saying that you are at level

AQKhanContributor I

Developer Group

Klaviyo V1/V2 API Retirement

Hi, hope everyone is doing fine! I went through all the migration resources provided by Klaviyo. The one thing that isn’t still clear to me, that where we can find the code to update in Shopify? For example, I have a “/track” legacy API now I want to update it with new version, where I can find the code to update this? And how to do it because the migration resources are not much clearer. Thanks

KeviSunshineExpert Problem Solver II

Developer Group

Will Klaviyo allow trigger splits for event properties that are also profile properties?

Hi all,There’s a limitation in Klaviyo where any event property that is also used as a profile property cannot be used in a trigger split. The property just doesn’t show up in the dropdown.In my opinion, this is a product limitation that needs to be fixed. Is there any plan to fix this? Thank you,Kevin.

TungKeslyKomenContributor I

Email Templates and Coupons

Thumnail product disappeared

Hi, i have trouble with my thumbnail product, i found that the thumbnail disappeared after a time, i dunno why like that.

mayavalentinContributor I

Campaigns and Flows

Creating a Post-Purchase flow that doesn't clash with existing Welcome Flow

For context: I am using Klaviyo’s Post-Purchase Follow-Up - Order Count Split template.1 - I have an already existing welcome flow that sends to those who subscribe at checkout. Would the post-purchase flow provided by Klaviyo result in those in the welcome flow getting sent through both flows simultaneously? How do I ensure this doesn’t happen, and/or how would Klaviyo know which of the two to prioritize? 2 - Where does the link provided “review this item” in the post-purchase flow for customer reviews go? How do I test that link? I don’t want reviews to be displayed on our site but I want the reviews recorded somewhere for internal reference.This is what the review button is currently linked to: {{ organization.url|trim_slash }}/products/{{ item.product.handle }}#reviewsThank you for your help!

AlessandraNew Member

sign-up form doesn't work

I HAVE CREATED A FORM TO RECEIVE REGISTRATIONS FOR THE EVENTS. I ONLY HAVE 10 SUBSCRIBERS AND NOW THAT I MAKE ATTEMPTS BY SIGNING UP WITH OTHER EMAILS THESE DO NOT APPEAR IN THE "PROFILES" SECTION HOW DO I RECOVER THEM?

IztokActive Contributor I

Campaigns and Flows

Dynamic coupon code for every three products purchased?

Hi, this takes a bit long to explain. But we have this loyalty program where customers get a 33 % discount whenever they buy three products. They can use this discount on their next buy for a fourth product. We have Klaviyo integrated with Magento 2.So, the way I would like to set it up is:Set a segment: customers who bought three products.Set a flow: send dynamically generated code.This part seems easy.The tricky part is, how to count products ordered across various purchases?For example. It is typical customers buy 5 products for a certain discount. So two products would have to wait for another purchase to make a customer eligible for another 33 % discount coupon.And how would I reset the count once a customer gets a code. I probably can’t filter him our from entering the flow again.I hope this is not confusing, but if anyone has ever done something similar, I will be very grateful. Thank you.

AQKhanContributor I

Developer Group

Klaviyo V1/V2 API Retirement

Hi, hope everyone is doing fine! I went through all the migration resources provided by Klaviyo. The one thing that isn’t still clear to me, that where we can find the code to update in Shopify? For example, I have a “/track” legacy API now I want to update it with new version, where I can find the code to update this? And how to do it because the migration resources are not much clearer. Thanks

bmorningsContributor II

Integrations and Reviews

Review quote not showing anything

Hi, i have been trying to add a review quote on my email but no reviews show up.I have removed all filters, my reviews are not recent and i have more than 20.. It just shows “no result found” even when selecting the product specifically or all products. What could this be ?

AC24Contributor I

Integrations and Reviews

Klaviyo API integration with Squarespace

Hi there,I am struggling to integrate snippet to track page views, content views, and cart additions. Currently my only API. Also, when setting up integration for the product feed into klaviyo, I had to use my google merchant, however, I was wondering if anyone know how could use directly squarespace, I was struggling in having my XML or JSON fee I believer. Thirdly, anyone knows how to integrate timely with Zapier?Thank you Faye

lillybellepaperieContributor I

Integrations and Reviews

Product Review Import from Shopify Reviews

Hi!I imported a csv that has 22 reviews for a specific product in my shopify store, yet it only shows 6 in Klaviyo and on my website page. I’ve re-imported the file, but it still only shows the original 6, so I’m not sure how to fix this nor verify if this is happening with other products as well?

A

Anonymous

Developer Group

Cross domain tracking with subdomain

Hi!Currently we are integrating Klaviyo on our website.We have two domains:Website “domain.com” Checkout “checkout.domain.com”I’ve already integrated the Javascript tracking with both frontend and server-side tracking with the Google Tag Manager.However only activities on the checkout page are getting tracked, since on this subdomain the user is identified via email when placing an order.How can I fix the cross domain tracking? Is this possible?Thanks in advanceMatthias

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