Analytics

Hey there! I’m in sort of a bind with setting up the automation in klaviyo.I’ve followed the steps given in for Viewed Product Tracking for Shopify theme 2.0 and Added to cart.Still the Added to Cart metric I need for Abandoned cart is not appearing.Viewed Product Tracking on my account is working so I don’t know what is missing in my part. So I need some help. Here I have the two snippets script as indicated per instructions.The script I got from the shop as I followed the instructions First I tried this script and nothing appeared: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("AddToCart").addEventListener('click',function (){ _learnq.push(['track', 'Added to Cart', item]); });</script  Then I used this Script and still did not work: <script type="text/javascript">var _learnq = _learnq || []; document.getElementById("product-form__submit button button--full-width button--secondary").addEventListener('click',function (){ _learnq

I sent a campaign on 12/23 and know orders were placed from clicking a link in that email and nothing is showing in placed orders or revenue. All the metrics are showing in customer profiles (active on site, added to cart, placed order, fulfilled order), but not on the campaign report. We just moved from 3dcart to WooCommerce and I know with 3dcart the sync time was a few hours- with WooCommerce it syncs in real time. Is there something I’m missing as to why the order/revenue attribution would not be working? Thanks!

Hi there, I believe this question has been answered numerous times but it doesn’t seem to be working for me. So I have already input the code snippet (with Class Notation) into my product.liquid file:  & when I go over to Klaviyo > Analytics, I can’t seem to locate ‘Added to Cart’ under metrics:   Is there something that I am missing out here? 

I would like to track when a Form is Submitted from profiles so that I can update the Properties. For example, If a user clicks on an action of a popup form, I want to be able to track and see if they have clicked that action and then update their profile with the with a specific Tag. I have seen the URL Articles here: https://help.klaviyo.com/hc/en-us/articles/360003953111-Adding-Custom-JavaScript-Events-to-Forms. Please let me know if this Code will work: <script> window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'open' || e.detail.type == 'embedOpen') { _learnq.push(['track', 'Viewed Form - Tracked Profile', { 'formId' : e.detail.formId }]); } if (e.detail.type == 'submit' || e.detail.type == 'redirectedToUrl') { _learnq.push(['track', 'Submitted Form - Tracked Profile', { 'formId' : e.detail.formId }]); });</script>

Say you have a few segments of warm (or not) leads in your list that you haven’t emailed ever since they opted in.  You don’t want to just enroll them into your welcome sequence a few months later out of the blue. It would seem a bit odd and result in unsubscribes or spam complaints.  A short email explaining why they haven’t received any communication might bridge that gap between unmet expectations and reality.  So what’s the best way to do that?  Modify the welcome flow by adding the winback email in the beginning, hoping it will be enough.  Concern here would be that those who are no longer interested can only opt out by unsubscribing. Some might also report as spam.    Send a campaign that asks if they are still interested and provide a way to opt back into the list and then into the welcome flow automatically.  This seems like the best way, since you are directly obtaining consent again. But, I don’t know how to set that up technically.  Looking for advice on this and technical

When creating a flow for transactional emails can I add informations from analytics to the email template? like product image, product name, etc.

Hey everyone! I want to track every email activity to show it in our dashboard.So, i send request to track event “Example Event” and i can see, that in timeline it looks good, but there isn’t any helpful info when i look at “Receive Email” event. Found out, that subsequent events has the same cohort id, but nothing matched with original event.

Hi, I was running deliverability analysis using this tool (https://www.mail-tester.com/) and it gave my email a rating of 7/10, which is good, but not great. My Spam Assassin score is -1 (lower than -5 and the email is toast). What concerns me is that my server IP is in 3 blacklists Additionally, another major issue is that there are two broken links (which appear to be tracking links not within my control How do I fix these issues and improve my deliverability?

Hi,Here is the flow we set up. However, Email #4 and Copy of Email #5 are not delivering whereas all other emails have. What is the issue behind this? Thank you for your help! 

Hi!I’m trying to add the “Added to Cart” Snippet to a Shopify store that has a different button class for the best-selling product (screenshot 1) and the other products (screenshot 2).Screenshot 1 Screenshot 2  This is the snippet that I’ve added to the different product.liquid files and it does not seem to be working (probably the code is wrong):<script type="text/javascript">var _learnq = _learnq || []; var classname = document.getElementsByClassName("btn-theme addToCartButtonMain" or "action_button add_to_cart");var addToCart = function() {_learnq.push(['track', 'Added to Cart', item]);}; for (var i = 0; i < classname.length; i++) {classname[i].addEventListener('click', addToCart, false);}</script> I’ve made sure to add the “Viewed Product” snippet and check that the metric is working. Could anyone help me with this please? The theme is Turbo / Chicago. Thanks a lot!

Hi Klaviyo Team, I’m not sure if my viewed product tracking is correct, hence the question. Currently having only 1-2 individuals viewing my products daily, which is vastly different from my traffic flow. 

How is the iOS 15 update going to affect Klaviyo'e open rate/activity tracking?

I just switched my sign up forms from Mailchimp to Klaviyo last week and I’ve already gotten a few sign ups.I guess I should have thought through this strategy before Black Friday but I happened to see something about it being a good idea to “Warm Up” your list when you switch where your emails are coming from.Do I have time to do that before Black Friday? Am I asking for trouble starting my very first campaigns as big BFCM promotions?I thought about sending my promotions via Mailchimp and ease into Klaviyo, but #1, I was hoping to skip another month of double paying for my newsletters - it’s not a super big deal, but would be nice. Plus, my promotions wouldn’t go to the new sign ups. I suppose I could manually add in Mailchimp.Appreciate any advice on how to proceed. Thanks!

HI All, Does anyone know if it’s possible to export all the cards and its raw data that’s within the Dashboard’s Business Health Check?Thank you!Robyn

So I have two things going on:  I’m using Dawn 2.0 and I’m using a pagefly product page that displays differently for desktop and tablet/phone. I can’t seem to get the “added to cart” event to work for me.  Anyone with similar setups have a work-around?

Has anyone noticed that their click through rate has significantly decreased recently? Ours dropped a lot in the month of October and I’m wondering if it has anything to do with IOS updates and inflated open rates. Or could it have something to do with image size? 

Hi, I have installed the Add to Cart metric as per the instructions using id, but I don’t seem it’s working correctly. It works only sometimes, please refer to the screenshots below. Website: https://thedecorkart.com/Add to Cart Button id “shopify_add_to_cart” Add to Cart CodeAdd to Cart Metric works only sometimes 

Hello I am trying to track customer’s activity on our shopify site. There is a page they are directed to after they submit a “contact us” form and would love to be able to see how many people are making it there from our klaviyo email marketing campaign. Is there a way to add specific page visits metrics to klaviyos analytics? I’ve come across a couple of articles explaining similar things but can’t quite figure out the way to do this. Thanks

When can you see analytics for last month (Oct)?

Hi,During a review meeting today, my client did a screen share so we could work through some edits to the welcome flow. Her view looked very different than mine - hers includes revenue and my view doesn’t (even though I have admin access). Here’s an example of one of the email’s analytics. Any idea on how to fix this?  Thanks,Erin  

Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!

Hello, we have big problems to send e-mails to our customers with t-online mail accounts. We follow all tipps and steps from Klaviyo like have a dedicated sending IP, warming IP etc. But our mails are still soft bouncing. We get in contact with the t-online support and the need the exact return messages to filter out the problem. So where can I get or see the log files from the bounced mails? Thank you in forward!

I can click into the “Profiles” tab and view a specific customer’s predictive analytics / CLV. But how do I find an average and also filter it to those who purchased more than 2 times, 3 times, etc. 

I have throughly gone through setting up my Klaviyo account to the best of my knowledge and research. However, even after setting every timing right and keeping the automations set correct, most of my mails don’t fire. Some do at some odd hours in the day, but for some the mails don’t fire instantly. I have seen mails delivering around 11-19 hours past the trigger. I have 2 mails with disabled time delay, so that they fire immediately after the trigger is made, but sometimes they just don’t do. And that keeps me unsure of all my users getting the important info at the right time. Does anyone know of any such glitches or bugs with Klaviyo, going on currently, or what other possible reasons could it be for the above? Would appreciate any help!Thank you

My personal email is a mac account. I subscribed to my list and was able to successfully send a preview email to my mac address. This happened twice and now all emails are bouncing. Not in junk/spam folders, just flat out bouncing. I had my husband check his mac address and same thing, all emails are bouncing. Does anyone know why this is happening, or more importantly how I can fix it? I can’t unsubscribe and start over as I am not receiving the emails.Both mac addresses were migrated over from a previous Shopify list. I would think that’s it, however I was able to receive two preview emails just fine. I made sure the sender email address (which I receive emails from just fine) was added to contacts. Are email addressesv using mac.com compatible with Klaviyo? Any assistance is greatly appreciated.