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  • 367 Topics
  • 970 Replies
inboxingmaestro
Rank
inboxingmaestro
solved this question

Not seeing revenue results from a campaign

Hey there,2 things you should keep in mind during ESP migration:Ensure migrating not just your customers, but also the blacklisted data (bou...
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inboxingmaestro
Rank
inboxingmaestro
solved this question

Gmail could not verify notice from email

Hi @thepowerofcopy It looks like domain misalignment and authentication related issues.Here’s what Klaviyo recommends:Root domain: mysite.or...
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367 Topics
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Contributor I
dim78Contributor I
asked in Analytics
Added "Product Viewed" with GTM but company_id where the tag is send is wrong

Hi all, Could you please help? We have integrated Klaviyo into 2 Shopify plus stores. We are getting most data except Product Viewed and Add to Cart. I have added the above 2 tags through GTM using the below code snippet: (please have in mind the base Klaviyo tag is installed directly in the theme) <script type="text/javascript"> var _learnq = _learnq || []; var item = { "Name": "{{dlv - Product View - Name}}", "ProductID": "{{dlv - Product View - Product ID}}", "ImageURL": "{{DOM - PDP - Image URL}}", "SKU": "{{dlv - Product View - SKU}}", "URL": "https://{{Page Hostname}}{{Page Path}}", "Brand": "{{dlv - Product View - Brand}}", "Price": "{{dlv - Product View - Price}}", "CompareAtPrice": "{{dlv - Product View - Variant Compare At Price}}" }; _learnq.push(["track", "Viewed Product", item]); _learnq.push(["trackViewedItem", { "Title": item.ProductName, "ItemId": item.ProductID, "Categories": item.Categories, "ImageUrl": item.ImageURL, "SKU": item.ID, "Url": item.URL, "Metadata": { "Br

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Dov
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Contributor I
fakContributor I
asked in Analytics
Shopify Ordered Product Net Revenue Metric

Is it possible to integrate a custom metric for Shopify’s Ordered Product but with Net Revenue instead of Total Revenue?

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stephen.trumble
Community Manager
dennislee
Contributor I
dennisleeContributor I
posted in Analytics
Have You Implemented a Dedicated Sending Domain?

Have any of you implemented a dedicated sending domain? If yes, how does deliverability look like before and after? Assuming that you followed Klaviyo’s best practices for setting up and warming the domain first :) I’m thinking of implementing it for my company. But as we need to dedicate some time to warm up the domain, it means loss of revenue for us for about 3-4 weeks (due to sending flows only for 1-2 weeks and then super engaged 30d segments for another 1-2 weeks). If it’s highly impactful, we’d do it. But we’re unsure as to whether the impact is worth it. Creating a conversation here so it’ll be helpful to other who have the same thought/worry :) Just to share some context, here’s some numbers for our brand. Unique Open Rate: avg 13.5% Unique Click Rate: avg 0.62% Bounce Rate: avg 0.11% Unsubscribe Rate: 0.11% Spam Complaint Rate: 0%

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dennislee
Contributor I
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Contributor I
ethanContributor I
asked in Analytics
My Shopify 'Fulfilled Order' metric is not connecting correctly

Fulfilled order metric is showing events for when an order has ‘fulfillment in progress’. Not when its actually been ‘Fulfilled’ and dispatched. This is crucial to me as i have set up a shipping confirmation email flow and my customers aren't receiving their shipping updates and tracking. I use a 3rd party drop shipping company that handles printing and shipping for me. Would i need to keep the shipping confirmation email ticked in shopify settings? I turned it off thinking it would double up emails and annoy my customers. Thank you to anyone that could help me :)

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alex.hong
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Contributor IV
VijayContributor IV
asked in Analytics
All SKU are not loaded inside metrics

Hi, Inside my metrics say “Ordered Product” the metrics(charts) is showing fine however not all SKU’s which are loaded into Klaviyo is populated and many of them missing. How to include all or select the SKU’s. There is bottom section called segments with SKU’s and checkboxes near by and there also not all SKU’s are present. But when i search by condition its showing, kindly advise.

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Contributor IV
DanJacobs
Partner - Gold
DanJacobsPartner - Gold
asked in Analytics
Average Days Between Orders That Contain Certain Product Types

Owned data mavericks! 👋 Got a brain buster for ya. Data Point I am trying to determine the average time spent between orders that contain a certain product type. (Not average amount of days between all orders, as outlined below.) Context For context, I would like to use this data point as a trigger for a flow with the CTA of generating repeat purchases of a specific product type. Example For example, let’s say a client’s main product is desks. → Client also sells desk accessories s/a lamps, drawer organizers, etc. → Most customer’s initial purchase contains a desk, but customers place orders of desk accessories that do not contain a desk in between purchasing another desk. (Say that 5 times fast!) Example Customer: Days Between Orders Order No. Order Contains 0 1 Desk 32 2 Accessories 67 3 Accessories 120 4 Accessories 365 5 Desk → On an individual profile level, it’s easy to determine the days between orders that contain a desk, this example would be 365 days. → However, if I were to

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stephen.trumble
Community Manager
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Contributor I
nitishranaContributor I
asked in Analytics
SMS spam detection before sending campaign

Hi, I recently sent an SMS Campaign which failed due to spam content. Does Klaviyo provide a spam detection before rolling out the SMS campaign ? Thanks

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Taylor Tarpley
Community Manager
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Contributor I
StoriiuContributor I
asked in Analytics
Customer Lifetime Value (CLV) for WooCommerce, why can't I create a segment that works?

Hi everyone, I've tried creating a segment based on Historic Customer Lifetime Value, but it doesn't work. It should work, because I've check a few customer profiles that have orders more than 800 in value. Is there a problem with Klaviyo not being able to get Customer Lifetime Value? Notes: The platform I'm connecting to is Woocommerce. Placed Orders in the Pass 5 months is more than 500 There's no customer lifetime value section in profiles Started my Klaviyo account 2 days ago, is that the reason? Appreciate any guidance on this.Thank You

2663
Dov
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics
I recently acquired a list from a third party — can I send to this list in Klaviyo?F.A.Q.

Sending to a list of contacts who have never consented to receive emails from your brand is never recommended. When you acquire a list through a third-party, you are not acquiring each individual email address owner’s consent. Sending to a list that was acquired from a third-party will result in elevated bounces, unsubscribes, and spam complaint rates. Lastly, sending to a list that is acquired from a third party violates Klaviyo’s Acceptable Use Policy .

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wei.he
Klaviyo Employee
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Contributor I
yourfriendcleoContributor I
asked in Analytics
Will adding a dedicated sending domain in Klaviyo impact my ability to use Google Workspace for email addresses at that domain?

I’ve created a subdomain just for ecommerce emails, and I want my ecommerce emails to come from the address hello@subdomain.website.com. If I set up subdomain.website.com as the dedicated Klaviyo sending domain, will I still be able to send and receive emails from the hello@subdomain.website.com address using Google Workspace? I have limited experience with DNS so I’m not sure! Thanks!

13303
alex.hong
Y
Contributor I
yourfriendcleoContributor I
asked in Analytics
Can't add one of the CNAME records because A record already uses the host name

Hi everyone, I’m trying to verify a dedicated sending domain. I created the subdomain “email.website.com” In order to get the dedicated sending domain verified, I need to add a CNAME that uses “email” as the hostname. When I go to create this in the DNS manager, I get the error that an A record already exists using “email” as the host name, and that I may not mix CNAME records with other records for the same name. Has anyone else run into this problem before? If so, is there a way around it? I’m using cPanel and Hostgator Thanks!

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Dov
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Contributor I
pikobagContributor I
asked in Analytics
Added to cart metric failed installed

My shopify theme is Ella. The ID for my Add to cart button as below <input data-btn-addtocart="" type="submit" name="add" class="btn" id="product-add-to-cart" value="Add to Cart" data-form-id="#add-to-cart-form"> The snippet i put on my product.liquid as below; but the metrics haven’t showed the Added to cart. Can anyone pls tell me what is wrong? Thank you. <script type="text/javascript"> var _learnq = _learnq || []; document.getElementById("product-add-to-cart").addEventListener('click',function (){ _learnq.push(['track', 'Added to Cart', item]); });</script>

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P
Contributor I
X
Contributor I
xjuzengContributor I
asked in Analytics
Why the custom interface is different from shopify in analysis-metrics-Placed Order

1044
alex.hong
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Contributor I
loureskincareContributor I
asked in Analytics
Why does the delivered number goes down within every mail?

Why does on my email I have 453 delivered emails and on the second one I just have 231 delivered emails? Why is it not sending to everyone?

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L
Contributor I
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Contributor IV
PaulyBContributor IV
posted in Analytics
How Klaviyo Treats iOS Opens

After two years of coming to grips with Klaviyo I noticed something new today! Always exciting. This post/question is driven by the desire to be in a position where I can elegantly sift out sending emails to those that do not open over an extended period. Today, I realised that emails being viewed (at least in iPhone) are not registered as open, in Klaviyo, until the images are downloaded. So, this means that if a recipient’s phone is set to not “Load Remote Images” in the settings, like mine is, Klaviyo does not show that the article has been opened, even though it could have been fully read without downloading. Once the images are downloaded, Klaviyo registers the open There may be something in the Klaviyo resources but I haven’t spotted it, if there is. I don’t know if this is part of the iOS changes or not but, either way it is an issue because if I am sending follow ups to those that Did Not Open the first, some users are unnecessarily getting two emails. That would drive me crazy

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Contributor IV
A
Anonymous
asked in Analytics
Active on site tracking and View product tracking

I’ve added the snippets to my site for active on site and viewed product tracking and I am getting the ‘green’ CTA saying data is received but then not getting any data coming through onto site despite people being on site and I’ve checked the tracking myself. Any ideas, will this be because I am using the free plan? Thanks

27021
stephen.trumble
Community Manager
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Contributor I
lewisclementsContributor I
asked in Analytics
Analytics on Deleted Flows

Hi, I deleted one of my flows but still want to look at analytics on it. Is this data stored anywhere? Thanks,Lewis

2051
Dov
M
Contributor I
MMMMMContributor I
posted in Analytics
Incredible open rate!!!

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Dov
O
Problem Solver I
OBDTeamProblem Solver I
asked in Analytics
Re-ordering the web tracking parameters

Hi all, We have implemented the Klaviyo web tracking for viewed products and added to cart events on our Shopify site. The tracking is working but we want to reorder the parameters e.g. Compare at Price shown after the Price. is it possible to re-order the parameters that send from the site to Klaviyo? They are brand, product title, price etc. It seems that they are ordered alphabetically. The code in Javascript is well adjusted but, perhaps we miss something. Please have a look at the screen capture below as a reference: https://sharex.kraftha.us/arpa/2021/08/chrome_jgwwpBN2tJ.jpg Thank you in advance,

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O
Problem Solver I
C
Contributor I
chime823Contributor I
asked in Analytics
"Viewed Product" Event not showing in activity feed

I have had the viewed product code setup since february and only have received 2 events since then. I know its not a cookie problem because I have since had over 200k website visits and I know its not a web tracking problem because when I test it, it says “data received”. What can be the problem?

32161
Dov
F
Contributor I
FinderContributor I
asked in Analytics
Getting bounce back emails for some of the email addresses at my own company's domain when i send a newsletter blast. What things do I check to fix?

I am getting bounce back emails for a lot of the email addresses at my own company's domain whenever we send a newsletter blast. What things do I check to fix this?

5133
stephen.trumble
Community Manager
J
Problem Solver I
jessicamdfProblem Solver I
asked in Analytics
Woocommerce 'Started Checkout' not tracking

I’ve seen others with the same problem that has required someone from the Klaviyo team to investigate. I’ve tried the suggestions listed on those tickets and they don’t work. I have already installed and linked the wordpress plugin. My sales data has all transferred, except for one issue: Started Checkout doesn’t track. I can’t get started with my emails until this issue (and another I have a ticket open for) are resolved.

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J
Problem Solver I
P
Contributor I
pqoContributor I
asked in Analytics
Report that shows % of new subscribers that purchase within X days.

For example we’re trying to track an internal metric where we convert X% of new subscribers to customers within 45 days. Is there a way to use the custom report builder to make this report? Thanks for the help!

2331
Dov
K
Contributor I
kelvinrhdContributor I
asked in Analytics
Daily Break Down of Campaign Conversions

Hi, We are a team handling multiple advertising platforms. We want to breakdown the attributes per platform to make a more well informed decision when it comes to scaling or turning off ads. With that, I want to make a daily report including the performance of email campaigns in Klaviyo. I was wondering if it is possible to create one daily, because, while looking into it right now, I can only see the total conversion value of the campaign. Meaning, if I want to have a daily break down I need to check it daily and subtract yesterday’s conversion value to today’s conversion value. I hope this question makes sense and hoping you guys can help us. Thanks!

711
Dov
E
Contributor I
eevees.comContributor I
asked in Analytics
Creating a custom analytics event for 'pre-order' button

Hey guys! This is a (potentially) weird one. As many of you may know, you can (quite easily) set up a much more detailed abandoned cart flow by adding the custom ‘addtocart’ event into your product.liquid code on the Shopify back-end, like this article outlines. I’d like to do exactly that, but for my ‘pre-order’ button as well. About 90% of our stock is continually sold out and on pre-order for now, so this would be huge for us! When I reached out to Klaviyo support, they were great as always, but also offered me a solution that seemed far too convoluted to be the path of least resistance here. Is there any way to do basically the same thing I did with the addtocart snippet, ie: add some lines of code into the product.liquid, pull the details from inspecting the ‘pre-order’ button on my site, and then have that send as a custom ‘pre-order’ event? Or do I really have to do this whole new scary world of REST API’s and Postman and all this absolutely bewildering (to my simple mind) stuff

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E
Contributor I

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