Analytics

Hey guys, I believe I may be having difficulties with the browse abandonment trigger for one of my stores. When i go into the metrics it doesn’t show it tracks. However it does track the site abandonment. Just wondering if there is a particular snippet i would have to add in commerceHQ or if the same snippet applies.Just so you know, my store was migrated from shopify to commerceHQ.

What is the best practice to land on mail inbox tab for gmail users? I tested my abandoned cart flow and all mails landed on promotions tab. I have low open rate and I’m almost sure it is b’coz of this ( When I was sending directly from Shopify, I had better open rate).So, Can anyone tell how can I do this? Is there any spacial code or HTML tag/script to avoide this?Thanks in advanced! <3

Hello!I would like to improve my welcome flow as currently it is extremely long and our averages are decreasing due to the later emails that aren’t performing as well. In thinking about strategy and how to improve the flow, I would love to figure out when I should introduce possibly more aggressive offers in the welcome flow. Meaning, let's say once a subscriber goes beyond X days without placing an order. they are unlikely to ever place an order.How can I calculate this with the information I have in Klaviyo?  Thank you! 

Hey all!I like many have Klayvio integrated with both Shopify and Facebook and I run lead generation ads to get followers for my list. Is it possible to see the lifetime number of Ordered Products broken down by list in the analytics section? Having trouble finding it, though the engagement report showing AOV per list leads me to believe that the info must exist somewhere. Thank you!

Who knows an easy way to load klaviyo js files or rewrite those js files getting loaded on your site from your own domain? Is there an alternative besides download/uploading these files (and having to keep them up to date)?Basically rewriting the requests to the klaviyo trackers through your own domain preventing them from being blocked? It would be great if we could have something similar in the lines of how whitelabeling of email domain works for Klaviyo. 

Hi there,I just discovered Klaviyo, the possibilities to boost our e-commerce seem crazy!I've done the Woocommerce integration, all the events are correctly uploaded in Klaviyo EXCEPT the Started Checkout ones.This is clearly a problem for my abandoned shopping cart flow. 😢Do you have an idea why only this feed doesn't come up?Can you help me?

I noticed that most of the profiles that opens an email, opens it more than once. In many cases, the report shows two or more opens in the same minute or in a short period of time. Why does that happen? I find it unusual that so many customers opens the same email several times in a row.Maybe I set something wrong?

Ensuring email deliverabilityEmail deliverability is simply ensuring that your emails are delivered to the inbox and not to the spam folder. Spam at its most basic definition is unwanted email. Email inboxes (e.g., Gmail, Yahoo, Outlook) use the following indicators to help determine where they should place your emails:Emails in Inbox   Emails in Spam Greater than 15% open rate   Less than 10% open rate Greater than 4% click rate   Greater than 0.5% unsubscribe rate

Is there a way to pull a report to show email revenue by day derived from Klaviyo within Klaviyo? Vs by campaign?

Hello,I’m wondering how exactly the “open rate” and “click through rate” are calculated. Is it based on number of emails sent, received, or something else?Thank you!

I just tried to export a report, but it doesn't seem to be downloading. What happened to it?