Analytics

Hi!Is it possible to check how many subscribers use tablet PC?

Hi, I know that Klaviyo provides analytics for the links tracked in my email campaigns (Campaigns » Link Activity). However, I’d like to know if there’s a way to see the heat map of a specific email campaign. I might use the same link across different sections of my newsletter (header, image and CTA for example) and the link activity will only show me the total clicks. What if I want to know where people are clicking the most (header, main image, text, CTA, footer, etc.)? Are there any software/tools available that could help me with this? Thanks! 

Does anyone know how to connect/integrate your google analytics to KLAVIYO

Hi there - we experience huge problems with bounces to all @t-online.de address (which is Germany’s biggest online provider, hence a big problem for as as Germany is our key market). Essentially all e-mails to @t-online.de bounce for several months already, and we now have several thousand suppressed profiles because of that.I contacted Klaviyo several times and they always say they will look into it (and trying one more time now), however the problem persists.Does anyone have any advice on how to best address this? Is this something Klaviyo needs to fix (i.e. is Klaviyo getting blocked), or is our domain the problem? Note we just started to set up our own domain in Klaviyo (have added DNS accordingly), but no results yet.Also does anyone know how I can un-suppress the profiles in bulk?Thanks for the help, any advice highly appreciated!

Is the Fulfilled Order Definition: The total number of contacts sent that specific campaign who made a purchase? The total number of contacts in the list of segment sent the campaign who have made a purchase at any time?  

Hello Everyone, I have been facing an issue that my shopify store report less sales than Klaviyo. Is it possible?If yes, can anyone please elaborate ?please guide me on this as soon as possible.screenshots are attached bellowSHOPIFY: KLAVIYO: 

Hi everyone,I have a question for the tracking number, How do I get the tracking number on various items? Because we are Dropshipping, We have many suppliers there, For example, If a customer orders 4 products from our store, and also a customer chooses 4 different products in my store, surely it's from a different supplier right? how to get 4 tracking numbers in different suppliers.Summary of my question:1. How to get tracking numbers from different suppliers?2. How to have 4 different tracking numbers put in the email during shipping?3. How to sync tracking number in Klaviyo?Thank you.

Hi there,I’ve set up a dedicated sending domain using instructions from this page. However, I’m using Media Temple, and for some reason their DNZ zone records don’t accept the @ symbol in the  name field for the site verification txt entry. Gives me an error if I try to save it, so I left the field empty to be able to save it.It looks like the verification is all set though. I get a Your sending domain email.odetothings.com has been applied in Klaviyo, and I was able to send a test email. But I want to make sure I’m not doing something wrong. Is the @ symbol important in this process?Thanks, –oo

I have had the viewed product code setup since february and only have received 2 events since then. I know its not a cookie problem because I have since had over 200k website visits and I know its not a web tracking problem because when I test it, it says “data received”. What can be the problem?

Hi there, I believe this question has been answered numerous times but it doesn’t seem to be working for me. So I have already input the code snippet (with Class Notation) into my product.liquid file:  & when I go over to Klaviyo > Analytics, I can’t seem to locate ‘Added to Cart’ under metrics:   Is there something that I am missing out here? 

Hi there, I would really appreciate someone’s help :) Is a confirm your subscription email necessary because I find a lot of people are dropping off at this step because they don’t realise / can’t be bothered to go to their inbox and confirm their subscription. Is it possible instead to add a tick box to the form on my website to say that they agree to receive marketing material. If the Confirm your subscription email is not a legal necessary requirement then please could someone outline the instructions on the steps I would need to take to disable it? Thanks so much, Sienna

I understand how to view and measure list growth via each individual list, however, is there a way to see total list growth for all of my lists combined? I have a lot of different lists, so it is making it hard for me to measure my overall growth. Thanks.

Hi,Is there a way to get rid of the “via ksd.klaviyoemail.com” following the sender name? Thanks 

I’ve added the snippets to my site for active on site and viewed product tracking and I am getting the ‘green’ CTA saying data is received but then not getting any data coming through onto site despite people being on site and I’ve checked the tracking myself.Any ideas, will this be because I am using the free plan? Thanks

Hi! I am having trouble trying to integrate the added to cart snippet into my code. It is a metric that tracks when people add to cart. I am currently following the tutorial that Klaviyo suggested: https://help.klaviyo.com/hc/en-us/articles/115001396711#create-the--added-to-cart--event2Here are some screenshots: 

I’d like to know why all of a sudden every single link in our eDm’s that are sent out to thousands of customers display this URL: http://trk.klclick1.com/ls/click?upn=tVdPD2dd0mGUDKwJtyrkDPy0om78ILtyaLspOF-2Br9yq4SPgiPC8C-2Bpecq7rSeLmx5K7n6feLTk4TYs65dBs6Ha57W0HVwx9DfDYyOR6Iq0RUymmL8A2RqAyD-2F2JJ-2Bdy-2BtXNS-2BB4trwIMgNpHSnLlIzkAE9MDbYr60U8whHTB3XRluDxe-2BDkOFGwQd8XSy53Bn8-2Bx6PW2Dra64zTxdLpIdr3Y4s0etg4HyuPHd3TFh5RyggfMmwd6ldsPBsR5FXZlg6VI5JJW-2B-2FW-2Fq-2B2fU7jywS3UV2pw03dh1GN-2FL0l9gboegUbQ7MfQ81A9TUagl9pBlFJiAeB4kQ8xw6EokZSejg41P22aHRWKlEB81vydWrXqnyQh7dMptif9rojzoJtU-2FQ8dNM8NaJuLxcLEIPz5cw-3D-3DCHoi_Dsw5IMBLRdmE83rEsMKbTnu-2BqwBGhmACcv55MiFLvziGV-2BASxAcjUXn9ve7cYwB9-2BmfU91AssqxlYc515leaxEYqvOcAI13kfw2yhrrUQWP15UWYqXzaIkJNnX9GkDClXIVFmeXgC4zDowIfKP5UZZIt65E-2BH0SV0yojloyLZONa4g-2FtgtymdxdKfPHlYpeMrlMtO7EKHDguNTzY4GsK2X-2F-2Frwct7USFUJ4YQE0goVcpyIj-2Fo40UD0FsP97MyMyqL7Cqid5fAxxEpYtK33puNMVSUbeMWT9Yni-2BrpY-2BGpGR7bZ8JyPj3-2BbM3-2BqXhyoxomf5uIVKtKmyZ9MMZ-2FBmHhxB5Rh0pxqGMcMOpqg0ETV

Hi, I’m wondering if there’s a way for me to see the placed order value for a certain list for like the past month or 3 months, etc. Currently I only found Klaviyo article about the average 30 day order amount per order for each list, but not the total revenue. 

The time it takes to warm up a dedicated sending domain varies for each sender. Depending your list size, it can take up to 30 days to fully warm your dedicated sending domain. When you first set up a dedicated sending domain, it is recommended that you just have the high engagement flows (welcome series, abandoned cart, and browse abandonment) running for a few days. Once you are ready to send your first campaign, make sure you send to a highly engaged segment and aim for 30% in open rates. Afterwards, the subsequent sends should strive for 20%+ open rates.  For additional resources on how to warm up your sending domain, you can check out the Guide to Warming Your Sending Infrastructure article.

I have tried sending preview email to multiple addresses but haven't received any of them.This feature is not working on a particular client's account, the feature working on the other account.

How is the iOS 15 update going to affect Klaviyo'e open rate/activity tracking?

I’m trying to get the Add To Cart Metric working for my Shopify site (https://bigdill.com) so I can setup a true Abandoned Cart flow vs Abandoned Checkout that is native in Klaviyo. I followed the instructions listed in the Klaviyo FAQ regarding setting up the Add to Cart Metric in Shopify and got it working but is only sending over one product at a time instead of all the items in the cart. Ideally we want to send one abaonded cart email with the entire contents vs an email that just displays one item. A few years back I worked with Klaviyo on this for a different site and was provided with the below code, but don’t quite remember how to set it up. So far I’ve tried adding it to the bottom of our product.liquid page, theme.liquid page, and even tried adding to GTM as a new custom html tag. I’m not sure if my error is needing to change something in the code below for my new site or placing it in the wrong locaiton in the code/GTM. I’m also open to any ways of using the Klaviyo Add to C

When does it make sense to adjust the window from 5 days? Should this window be adjusted based on any thing specific, like for example, depending on the eCommerce you have? Trying to research what the benefits of adjusting this window are. Thank you for any input! 

There are many factors that can cause low open rates. The first thing to check is whether you are following deliverability best practices, as your open rates directly correlate to your sending practices. You can check out the following Community post to learn more about email deliverability best practices: Email Deliverability Best Practices. In addition, you can also check out this help guide on how to address low open rates: How to Increase Campaign Open Rates and How to Increase Flow Open Rates. If you are already following deliverability best practices and still getting low open rates, go through the following checklist to help you pinpoint the reason why your open rates are low: 1. Check the advanced reports of campaigns and flows to see if the account is having issues with any particular domain. If there is an obvious issue with a specific domain, cut down the sending volume to that domain for some time to improve open rates. Here is a guide on how to improve your sender reputati

We sent a number of email campaigns per week, to a number of lists. Our lists are grouped by how or where the user opted in.I want to see which list is generating the more revenue.Is there any way to group revenue based on the list the user is in?

Can you give me a list of the validator that can intergrate with klaviyo pls thank you!