Is it Possible to Restore Deleted API Metrics?

Forum|Forum|4 years ago
February 12, 2022
1 reply
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I had some Metrics from Segment that I deleted. I changed Segment Write keys and accounts and I want to restore back those metrics that I deleted. How do I do that?

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Best answer by Taylor Tarpley

Hi @jmacman,

Thanks for sharing your question with us!

While Klaviyo can restore some deleted features in an account, we cannot recover everything. For instance, if a flow email is deleted, the associated metrics are also deleted and cannot be restored. We can restore the original flow or the emails, but the metrics are not going to be restored. Unfortunately, that means that we cannot recover metrics from a deleted segment as well.

I’m very sorry for this inconvenience, but thank you for participating in the Community!

-Taylor

Taylor TarpleyAnswer

Community Manager

Hi @jmacman,

Thanks for sharing your question with us!

While Klaviyo can restore some deleted features in an account, we cannot recover everything. For instance, if a flow email is deleted, the associated metrics are also deleted and cannot be restored. We can restore the original flow or the emails, but the metrics are not going to be restored. Unfortunately, that means that we cannot recover metrics from a deleted segment as well.

I’m very sorry for this inconvenience, but thank you for participating in the Community!

-Taylor

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