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Ran into an issue the other day when we were looking at the click events for a specific campaign.  Here’s what’s going on:

  • We see the click event for that campaign on the user’s profile. 
  • We also see the user show up on the campaign Link Activity page for the campaign (for the specific URL that they clicked).
  • However, the user doesn’t show up when we visit Recipient Activity » Clicked for that particular campaign.

Is it possible that there’s a filter on the Recipient Activity » Clicked view that’s removing this particular user?

Hi ​@deezium 

Have you found this for the majority of your profiles or just one example?

Do you see a “Received” event against the profile you mention above? I was wondering whether somehow they were not included in the actual email send, but clicked on a forwarded version.

Thanks,

Ross


Hi ​@deezium,

Did you check and see if this person has a Received Email event, like Ross said above? Let us know if you still need help, or if you managed to solve this. Thanks!