Can't find previw email in outlook

Hey ​@Nha Uyên 

Please see if the below are causing any issues

• Open Outlook and check your Spam folders to ensure the emails are not being filtered there.
• Are your domains SPF, DKIM, and DMARC records are properly set up? if not, please do so, these records improve email deliverability and help prevent Outlook from marking your emails as spam.
• If issues persist, try sending the test email from an alternate sending domain or subdomain (e.g., news.yourdomain.com) to bypass any domain-related block.

I hope this helps and thank you for sharing your question here in the community.

Cheers

Arpit

Hello ​@Nha Uyên 

It sounds like the test emails are being blocked or filtered by Outlook. Ensure your sending domain is authenticated (SPF, DKIM, and DMARC), and check the content for spam triggers. You may also need to test with a different subject line or sender address. If the issue persists, reach out for detailed troubleshooting and implementation support.

Hi ​@Nha Uyên 

Thank you for posting in the Community!

As ​@MANSIR2094 and ​@ArpitBanjara mentioned, it’s likely due to a problem with your SPF, DKIM or DMARC. You can check your deliverability setup in mxtoolbox.com and click on e-mail health. 

If that isn’t the case, i think it’s due to how Outlook filter your e-mails and requests for spam. 

Outlook have been seen to have a more restrictive spam politic, than Gmail, which can result in more test e-mails going into the spam folder. 

Try the setup above - If that doesn’t work for you, please just invite for a meeting, which suits your time and include my e-mail on the meeting: Christian@segmento.dk. Then i would love to take a look and help you thought with the question and issue.

Hope that helps! :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hello, thanks for the responses
My colleagues didn’t receive either the preview on outlook, and it is strange because they’ve never had this problem before

​@Christiannoerbjerg ​@ArpitBanjara ​@MANSIR2094 

Hi ​@Nha Uyên 

Could you include, what domain that you’re sending from? 

Then i can look your deliverability thought for you :-)

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov

Hi ​@Christiannoerbjerg im sending from no-reply@rouje.com
Thanks for your help!

Hello,

I'm experiencing the same problem since this Friday afternoon - not receiving test previews in Outlook, but receiving them in gmail and yahoo, across multiple Klaviyo accounts. I never had this problem before.

Simona

Hi ​@SimonaF ,

It seems like you're experiencing an issue with test previews not appearing in Outlook, while they show up fine in Gmail and Yahoo. This could be related to Outlook's settings or how the email is being rendered on that platform.

A few steps you can try to resolve this include:

1. Ensure that your Outlook is up to date, as sometimes outdated versions can cause issues with email rendering.
2. Check if any recent updates or changes in your Klaviyo account might have impacted email formatting or compatibility with Outlook.
3. Test the emails by sending to different versions of Outlook (e.g., desktop vs. web app) to see if the issue persists across all platforms.
4. Review your email’s HTML code to ensure it's fully compliant with email best practices, as certain CSS or HTML elements may cause rendering issues in Outlook.
5. Consider reaching out to Klaviyo support, as there may be an underlying issue with their platform affecting Outlook’s rendering of test previews.

If these steps don’t resolve the issue or if the solution seems complex, feel free to reach out, and I’d be happy to assist you further with the implementation.

Hi ​@Nha Uyên 

It could makes sense, that it’s the no-reply e-mails. When sending via. a no-reply address, it can effect deliverability. 

Please remember, that Outlook it by far one of the most restrictive inboxes worldwide, so you could try to change the e-mail address to help@rouje.com and see if that helps?

Or else let me know - I would love to help online :-) 

Christian Nørbjerg Enger
Partner & CPO
Web: Segmento.dk
LinkedIn: @christianfromsegmento
Voldbjergvej 22b, 8240 Risskov