Hi,Thanks in advance,I’am unable to track event with click or blur HTML events. for the first time, The scenario is followingGot a form with two fields name and email address. Added a focus (blur) event in email field . when a user focus out with an email address suppose first@example.com the tracking will not work If the user focus out the same email field again (with same email address) I can see tracking is recorded in Klaviyo dashboard. If the user added another email address second@example.com it will not work again , if again focus out it will work, That means it only work after the second timeDoes anyone knows how to fix this?Impelemented code : https://www.support-tools.com/?8e8f47311020264f#0dDAOYFNtjCQNhvAMsGXNESbjIqpkwP/vLsnRJJIDLM= Regard,Francis Sebin Fernandez

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Custom event tracking with javascript not working with click event

+2

Hi,

Thanks in advance,

I’am unable to track event with click or blur HTML events. for the first time, The scenario is following

Got a form with two fields name and email address.
Added a focus (blur) event in email field .
when a user focus out with an email address suppose first@example.com the tracking will not work
If the user focus out the same email field again (with same email address) I can see tracking is recorded in Klaviyo dashboard.
If the user added another email address second@example.com it will not work again , if again focus out it will work, That means it only work after the second time

Does anyone knows how to fix this?

Regard,

Francis Sebin Fernandez

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Best answer by alex.hong 4 May 2022, 02:54

Userlevel 7

+58

Hi there @francissebin2hats,

Thanks for posting to the Community.

I believe my colleague had responded to the question in this thread as well:

So I am going to redirect there in case you haven’t seen it yet.

Thanks!
Alex