Flow Emails not sending even though profiles pass all criteria

Question

Hello,I use Klaviyo for woocomerce and I have set up an email flow to send to customers that have fulfilled an order within the last 30 days.I added 10 days time delay but it doesn't send any emails even though there are profiles that match all the criteria.I imagined that the 10 day time delay is from the moment the order gets fulfilled and the customer passes the criteria but is there a possibility that the flow waits 10 days since I created it?This is weird.

cdetdi · Accepted Answer

A few things:This is not a developer question but a flow question.  You’ll get better responses if you post in the correct place. https://community.klaviyo.com/campaigns-and-flows-30Flows do not look backwards. Meaning any event that happened previously won’t count in the flow. A segment can look backwards towards past events, but not flows. If you want to look backwards you need to go through the past profiles process which is a bit clunky. My recommendation is to set up one campaign email with a segment to send to the past users and create a flow which will work for the ongoing users.

Kim Strauch · Answer

@KaterinaGagos, can you please provide a bit more context on how your flow trigger is setup? A screenshot would be helpful!

See also this help guide re back-populating a flow (adding past profiles), as based on your description this might be relevant here - https://help.klaviyo.com/hc/en-us/articles/360049924272

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