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Contributor II
lbaskar
Contributor II
September 14, 2021
Solved

Klaviyo's track API with POST method returns 0

  • September 14, 2021
  • 12 replies
  • 1392 views

here is the payload:

{"token":"public or private key used here","event":"Order Confirmation","customer_properties":{"$email":"test@tohigherground.com","$first_name":"test","$last_name":"test","$phone_number":"1234567890","$address1":"00 abcd, Suite 200","$city":"Forest city","$zip":"94545","$region":"CA","$country":"US","Email Last Acquired Source":"00-000013","Email Last Acquired Date":"2021-09-14 09:41:37"},"properties":{"$event_id":"388948924","$value":"323.01","OrderId":"3000470847612","OrderedDate":"2021-07-26T03:25:33","PaymentTerm":"Credit Card","ProductSubTotal":"294.98","EstimatedTax":"28.03","ShippingTotal":"0.0","OrderTotal":"323.01","DiscountTotal":"0.0","Domain":"workspaceart.com","CurrencyISOCode":"USD","CountryISOCode":"US","Items":[{"LineId":"334987274","ProductID":"1871616","SKU":"12377756A","ProductName":"Doctor Maria Montessori","ItemDisplayedType":"Premium Giclee Print","Quantity":"1","UnitCharge":"157.99","Discount":"0","OriginalPrice":"157.99","SellingPrice":"157.99","ItemType":"POD","UnitOfMeasure":"INC","Height":"12","Width":"16","ServiceType":"Frame","ServiceAttributes":{"GlassName":"Acrylic: Clear","Mats":[{"Position":1,"MatName":"Crisp - Bright White"}],"Moldings":[{"Position":"1","MoldingName":"ALLEGRO Silver Wide","SideLengths":{"Top":"18","Right":"22","Bottom":"18","Left":"22"}}],"Liners":[]},"TimeToShip":{"WebsitePromisedTimeToShipDays":"4","WebsitePromisedTimeToShipDate":"2021-08-05T03:24:56","EstimatedShipDate":"2021-08-09T23:59:00","ArrivalByDateMin":"2021-09-18T09:41:36","ArrivalByDateMax":"2021-09-18T09:41:36"},"PrintSize":"12x16","ProductImageURL":"https://imgc.allpostersimages.com/img/print/u-g-OU1RQC7DO8.jpg?w=338&h=450&p=0","ImageId":"1743359","PODConfigId":"4986478","PhysicalDimensionWidth":"16","PhysicalDimensionHeight":"12","PhysicalDimensionUnit":"INC"},{"LineId":"334987273","ProductID":"6804869","SKU":"4123616437A","ProductName":"Montessori School","ItemDisplayedType":"Giclee Print","Quantity":"1","UnitCharge":"136.99","Discount":"0","OriginalPrice":"136.99","SellingPrice":"136.99","ItemType":"POD","UnitOfMeasure":"INC","Height":"18","Width":"12","ServiceType":"Frame","ServiceAttributes":{"GlassName":"Acrylic: Clear","Mats":[{"Position":1,"MatName":"Crisp - Bright White"}],"Moldings":[{"Position":"1","MoldingName":"GRAMERCY Black","SideLengths":{"Top":"24","Right":"18","Bottom":"24","Left":"18"}}],"Liners":[]},"TimeToShip":{"WebsitePromisedTimeToShipDays":"4","WebsitePromisedTimeToShipDate":"2021-08-05T03:24:56","EstimatedShipDate":"2021-08-09T23:59:00","ArrivalByDateMin":"2021-08-13T05:17:13","ArrivalByDateMax":"2021-08-13T05:17:13"},"PrintSize":"12x18","ProductImageURL":"https://imgc.allpostersimages.com/img/print/u-g-Q1G8CVRD1A1W.jpg?w=400&h=267&p=0","ImageId":"4755636","PODConfigId":"9436042","PhysicalDimensionWidth":"12","PhysicalDimensionHeight":"18","PhysicalDimensionUnit":"INC"}],"BillingAddress":{"FirstName":"Steven","LastName":"Gaudino","Address1":"10 Orchard, Suite 200","City":"Lake Forest","State":"CA","Country":"United States","CountryCode":"US","ZipCode":"92630","Phone":"7134092597"},"ShippingAddress":{"FirstName":"Guidepost","LastName":"Leavenworth","Address1":"571 Metropolitan Ave","City":"Leavenworth","State":"KS","Country":"United States","CountryCode":"US","ZipCode":"66048","Phone":"9132971476"},"Email":"aacosta@tohigherground.com","ShippingPriority":"Standard","CreditCard":{"Type":"MC","Token":"RTA","AccountIdentifier":"0965","ExpirationMonth":"09","ExpirationYear":"2023","AccountName":"Steven Gaudino"}}}

    This topic has been closed for replies.
    Best answer by cbarley

    ​
    Hey @lbaskar , makes sense as to why you’d want to use POST then! I just tested in postman with that payload (using my own account for testing) and was able to get a 1 back successfully. Some things to take note of:

    1. Be sure to use a form urlencoded header:
      'Content-Type: application/x-www-form-urlencoded'
    2. Be sure to add the JSON of the payload as the value to a key called “data”

    Here’s my exported request from Postman… 

    cURL: 

    curl --location --request POST 'https://a.klaviyo.com/api/track' \

    --header 'Content-Type: application/x-www-form-urlencoded' \

    --data-urlencode 'data={ "token":"REDACTED", "event":"Order Confirmation", "customer_properties":{ "$email":"connor+testing@gmail.com", "$first_name":"test", "$last_name":"test", "$phone_number":"1234567890", "$address1":"00 abcd, Suite 200", "$city":"Forest city", "$zip":"94545", "$region":"CA", "$country":"US", "Email Last Acquired Source":"00-000013", "Email Last Acquired Date":"2021-09-14 09:41:37" }, "properties":{ "$event_id":"388948924", "$value":"323.01", "OrderId":"3000470847612", "OrderedDate":"2021-07-26T03:25:33", "PaymentTerm":"Credit Card", "ProductSubTotal":"294.98", "EstimatedTax":"28.03", "ShippingTotal":"0.0", "OrderTotal":"323.01", "DiscountTotal":"0.0", "Domain":"workspaceart.com", "CurrencyISOCode":"USD", "CountryISOCode":"US", "Items":[ { "LineId":"334987274", "ProductID":"1871616", "SKU":"12377756A", "ProductName":"Doctor Maria Montessori", "ItemDisplayedType":"Premium Giclee Print", "Quantity":"1", "UnitCharge":"157.99", "Discount":"0", "OriginalPrice":"157.99", "SellingPrice":"157.99", "ItemType":"POD", "UnitOfMeasure":"INC", "Height":"12", "Width":"16", "ServiceType":"Frame", "ServiceAttributes":{ "GlassName":"Acrylic: Clear", "Mats":[ { "Position":1, "MatName":"Crisp - Bright White" } ], "Moldings":[ { "Position":"1", "MoldingName":"ALLEGRO Silver Wide", "SideLengths":{ "Top":"18", "Right":"22", "Bottom":"18", "Left":"22" } } ], "Liners":[ ] }, "TimeToShip":{ "WebsitePromisedTimeToShipDays":"4", "WebsitePromisedTimeToShipDate":"2021-08-05T03:24:56", "EstimatedShipDate":"2021-08-09T23:59:00", "ArrivalByDateMin":"2021-09-18T09:41:36", "ArrivalByDateMax":"2021-09-18T09:41:36" }, "PrintSize":"12x16", "ProductImageURL":"https://imgc.allpostersimages.com/img/print/u-g-OU1RQC7DO8.jpg?w=338&h=450&p=0", "ImageId":"1743359", "PODConfigId":"4986478", "PhysicalDimensionWidth":"16", "PhysicalDimensionHeight":"12", "PhysicalDimensionUnit":"INC" }, { "LineId":"334987273", "ProductID":"6804869", "SKU":"4123616437A", "ProductName":"Montessori School", "ItemDisplayedType":"Giclee Print", "Quantity":"1", "UnitCharge":"136.99", "Discount":"0", "OriginalPrice":"136.99", "SellingPrice":"136.99", "ItemType":"POD", "UnitOfMeasure":"INC", "Height":"18", "Width":"12", "ServiceType":"Frame", "ServiceAttributes":{ "GlassName":"Acrylic: Clear", "Mats":[ { "Position":1, "MatName":"Crisp - Bright White" } ], "Moldings":[ { "Position":"1", "MoldingName":"GRAMERCY Black", "SideLengths":{ "Top":"24", "Right":"18", "Bottom":"24", "Left":"18" } } ], "Liners":[ ] }, "TimeToShip":{ "WebsitePromisedTimeToShipDays":"4", "WebsitePromisedTimeToShipDate":"2021-08-05T03:24:56", "EstimatedShipDate":"2021-08-09T23:59:00", "ArrivalByDateMin":"2021-08-13T05:17:13", "ArrivalByDateMax":"2021-08-13T05:17:13" }, "PrintSize":"12x18", "ProductImageURL":"https://imgc.allpostersimages.com/img/print/u-g-Q1G8CVRD1A1W.jpg?w=400&h=267&p=0", "ImageId":"4755636", "PODConfigId":"9436042", "PhysicalDimensionWidth":"12", "PhysicalDimensionHeight":"18", "PhysicalDimensionUnit":"INC" } ], "BillingAddress":{ "FirstName":"Steven", "LastName":"Test", "Address1":"123 main street", "City":"Boston", "State":"MA", "Country":"United States", "CountryCode":"US", "ZipCode":"02118", "Phone":"1234567890" }, "ShippingAddress":{ "FirstName":"Steven", "LastName":"Test", "Address1":"123 main street", "City":"Boston", "State":"MA", "Country":"United States", "CountryCode":"US", "ZipCode":"02118", "Phone":"1234567890" }, "Email":"connor+test@gmail.com", "ShippingPriority":"Standard", "CreditCard":{ "Type":"MC", "Token":"RTA", "AccountIdentifier":"123", "ExpirationMonth":"123", "ExpirationYear":"3000", "AccountName":"Test" } } }'

    Python:

    import requests

    url = "https://a.klaviyo.com/api/track"

    payload='data=%7B%20%22token%22%3A%22REDACTED%22%2C%20%22event%22%3A%22Order%20Confirmation%22%2C%20%22customer_properties%22%3A%7B%20%22%24email%22%3A%22connor%2Btesting%40gmail.com%22%2C%20%22%24first_name%22%3A%22test%22%2C%20%22%24last_name%22%3A%22test%22%2C%20%22%24phone_number%22%3A%221234567890%22%2C%20%22%24address1%22%3A%2200%20abcd%2C%20Suite%20200%22%2C%20%22%24city%22%3A%22Forest%20city%22%2C%20%22%24zip%22%3A%2294545%22%2C%20%22%24region%22%3A%22CA%22%2C%20%22%24country%22%3A%22US%22%2C%20%22Email%20Last%20Acquired%20Source%22%3A%2200-000013%22%2C%20%22Email%20Last%20Acquired%20Date%22%3A%222021-09-14%2009%3A41%3A37%22%20%7D%2C%20%22properties%22%3A%7B%20%22%24event_id%22%3A%22388948924%22%2C%20%22%24value%22%3A%22323.01%22%2C%20%22OrderId%22%3A%223000470847612%22%2C%20%22OrderedDate%22%3A%222021-07-26T03%3A25%3A33%22%2C%20%22PaymentTerm%22%3A%22Credit%20Card%22%2C%20%22ProductSubTotal%22%3A%22294.98%22%2C%20%22EstimatedTax%22%3A%2228.03%22%2C%20%22ShippingTotal%22%3A%220.0%22%2C%20%22OrderTotal%22%3A%22323.01%22%2C%20%22DiscountTotal%22%3A%220.0%22%2C%20%22Domain%22%3A%22workspaceart.com%22%2C%20%22CurrencyISOCode%22%3A%22USD%22%2C%20%22CountryISOCode%22%3A%22US%22%2C%20%22Items%22%3A%5B%20%7B%20%22LineId%22%3A%22334987274%22%2C%20%22ProductID%22%3A%221871616%22%2C%20%22SKU%22%3A%2212377756A%22%2C%20%22ProductName%22%3A%22Doctor%20Maria%20Montessori%22%2C%20%22ItemDisplayedType%22%3A%22Premium%20Giclee%20Print%22%2C%20%22Quantity%22%3A%221%22%2C%20%22UnitCharge%22%3A%22157.99%22%2C%20%22Discount%22%3A%220%22%2C%20%22OriginalPrice%22%3A%22157.99%22%2C%20%22SellingPrice%22%3A%22157.99%22%2C%20%22ItemType%22%3A%22POD%22%2C%20%22UnitOfMeasure%22%3A%22INC%22%2C%20%22Height%22%3A%2212%22%2C%20%22Width%22%3A%2216%22%2C%20%22ServiceType%22%3A%22Frame%22%2C%20%22ServiceAttributes%22%3A%7B%20%22GlassName%22%3A%22Acrylic%3A%20Clear%22%2C%20%22Mats%22%3A%5B%20%7B%20%22Position%22%3A1%2C%20%22MatName%22%3A%22Crisp%20-%20Bright%20White%22%20%7D%20%5D%2C%20%22Moldings%22%3A%5B%20%7B%20%22Position%22%3A%221%22%2C%20%22MoldingName%22%3A%22ALLEGRO%20Silver%20Wide%22%2C%20%22SideLengths%22%3A%7B%20%22Top%22%3A%2218%22%2C%20%22Right%22%3A%2222%22%2C%20%22Bottom%22%3A%2218%22%2C%20%22Left%22%3A%2222%22%20%7D%20%7D%20%5D%2C%20%22Liners%22%3A%5B%20%5D%20%7D%2C%20%22TimeToShip%22%3A%7B%20%22WebsitePromisedTimeToShipDays%22%3A%224%22%2C%20%22WebsitePromisedTimeToShipDate%22%3A%222021-08-05T03%3A24%3A56%22%2C%20%22EstimatedShipDate%22%3A%222021-08-09T23%3A59%3A00%22%2C%20%22ArrivalByDateMin%22%3A%222021-09-18T09%3A41%3A36%22%2C%20%22ArrivalByDateMax%22%3A%222021-09-18T09%3A41%3A36%22%20%7D%2C%20%22PrintSize%22%3A%2212x16%22%2C%20%22ProductImageURL%22%3A%22https%3A%2F%2Fimgc.allpostersimages.com%2Fimg%2Fprint%2Fu-g-OU1RQC7DO8.jpg%3Fw%3D338%26h%3D450%26amp%3Bp%3D0%22%2C%20%22ImageId%22%3A%221743359%22%2C%20%22PODConfigId%22%3A%224986478%22%2C%20%22PhysicalDimensionWidth%22%3A%2216%22%2C%20%22PhysicalDimensionHeight%22%3A%2212%22%2C%20%22PhysicalDimensionUnit%22%3A%22INC%22%20%7D%2C%20%7B%20%22LineId%22%3A%22334987273%22%2C%20%22ProductID%22%3A%226804869%22%2C%20%22SKU%22%3A%224123616437A%22%2C%20%22ProductName%22%3A%22Montessori%20School%22%2C%20%22ItemDisplayedType%22%3A%22Giclee%20Print%22%2C%20%22Quantity%22%3A%221%22%2C%20%22UnitCharge%22%3A%22136.99%22%2C%20%22Discount%22%3A%220%22%2C%20%22OriginalPrice%22%3A%22136.99%22%2C%20%22SellingPrice%22%3A%22136.99%22%2C%20%22ItemType%22%3A%22POD%22%2C%20%22UnitOfMeasure%22%3A%22INC%22%2C%20%22Height%22%3A%2218%22%2C%20%22Width%22%3A%2212%22%2C%20%22ServiceType%22%3A%22Frame%22%2C%20%22ServiceAttributes%22%3A%7B%20%22GlassName%22%3A%22Acrylic%3A%20Clear%22%2C%20%22Mats%22%3A%5B%20%7B%20%22Position%22%3A1%2C%20%22MatName%22%3A%22Crisp%20-%20Bright%20White%22%20%7D%20%5D%2C%20%22Moldings%22%3A%5B%20%7B%20%22Position%22%3A%221%22%2C%20%22MoldingName%22%3A%22GRAMERCY%20Black%22%2C%20%22SideLengths%22%3A%7B%20%22Top%22%3A%2224%22%2C%20%22Right%22%3A%2218%22%2C%20%22Bottom%22%3A%2224%22%2C%20%22Left%22%3A%2218%22%20%7D%20%7D%20%5D%2C%20%22Liners%22%3A%5B%20%5D%20%7D%2C%20%22TimeToShip%22%3A%7B%20%22WebsitePromisedTimeToShipDays%22%3A%224%22%2C%20%22WebsitePromisedTimeToShipDate%22%3A%222021-08-05T03%3A24%3A56%22%2C%20%22EstimatedShipDate%22%3A%222021-08-09T23%3A59%3A00%22%2C%20%22ArrivalByDateMin%22%3A%222021-08-13T05%3A17%3A13%22%2C%20%22ArrivalByDateMax%22%3A%222021-08-13T05%3A17%3A13%22%20%7D%2C%20%22PrintSize%22%3A%2212x18%22%2C%20%22ProductImageURL%22%3A%22https%3A%2F%2Fimgc.allpostersimages.com%2Fimg%2Fprint%2Fu-g-Q1G8CVRD1A1W.jpg%3Fw%3D400%26amp%3Bh%3D267%26amp%3Bp%3D0%22%2C%20%22ImageId%22%3A%224755636%22%2C%20%22PODConfigId%22%3A%229436042%22%2C%20%22PhysicalDimensionWidth%22%3A%2212%22%2C%20%22PhysicalDimensionHeight%22%3A%2218%22%2C%20%22PhysicalDimensionUnit%22%3A%22INC%22%20%7D%20%5D%2C%20%22BillingAddress%22%3A%7B%20%22FirstName%22%3A%22Steven%22%2C%20%22LastName%22%3A%22Test%22%2C%20%22Address1%22%3A%22123%20main%20street%22%2C%20%22City%22%3A%22Boston%22%2C%20%22State%22%3A%22MA%22%2C%20%22Country%22%3A%22United%20States%22%2C%20%22CountryCode%22%3A%22US%22%2C%20%22ZipCode%22%3A%2202118%22%2C%20%22Phone%22%3A%221234567890%22%20%7D%2C%20%22ShippingAddress%22%3A%7B%20%22FirstName%22%3A%22Steven%22%2C%20%22LastName%22%3A%22Test%22%2C%20%22Address1%22%3A%22123%20main%20street%22%2C%20%22City%22%3A%22Boston%22%2C%20%22State%22%3A%22MA%22%2C%20%22Country%22%3A%22United%20States%22%2C%20%22CountryCode%22%3A%22US%22%2C%20%22ZipCode%22%3A%2202118%22%2C%20%22Phone%22%3A%221234567890%22%20%7D%2C%20%22Email%22%3A%22aacosta%40tohigherground.com%22%2C%20%22ShippingPriority%22%3A%22Standard%22%2C%20%22CreditCard%22%3A%7B%20%22Type%22%3A%22MC%22%2C%20%22Token%22%3A%22RTA%22%2C%20%22AccountIdentifier%22%3A%22123%22%2C%20%22ExpirationMonth%22%3A%22123%22%2C%20%22ExpirationYear%22%3A%223000%22%2C%20%22AccountName%22%3A%22Steven%20Gaudino%22%20%7D%20%7D%20%7D'

    headers = {
      'Content-Type': 'application/x-www-form-urlencoded'
    }

    response = requests.request("POST", url, headers=headers, data=payload)

    print(response.text)

    It’ll look a bit weird because of the form encoded payload, but at any rate, you can use built in functions from whatever language you’re using to form/urlencode the payload before sending the track request.

     

    Let me know if that helps!

    12 replies

    Show previous replies
    David To
    Klaviyo Employee
    David To
    Klaviyo Employee
    November 9, 2021

    Hey@smp,

    It looks like you may have to URL encode the data you are sending. 

    When comparing the code examples from the Track & Identify section of the Klaviyo's API Documentation versus your example request, we can see the data is not encoded.

    Example from the Track & Identify section:

    CURLOPT_POSTFIELDS => "data=%7B%22token%22%3A%20%22PUBLIC_KEY%22%2C%20%22event%22%3A%20%22Ordered%20Product%22%2C%20%22customer_properties%22%3A%20%7B%22%24email%22%3A%20%22abraham.lincoln%40klaviyo.com%22%7D%2C%20%22properties%22%3A%20%7B%22item_name%22%3A%20%22Boots%22%2C%22%24value%22%3A%20100%7D%7D",

    Your example request:

    CURLOPT_POSTFIELDS => array('data' => '{"token": "VYUvy9", "event": "Placed Order", "customer_properties": {"$email": "thomas.jefferson@gmail.com"}, "properties": {"item_name": "Boots","$value": 100}}'),

    David

     

    S
    Contributor II
    smp
    Contributor II
    November 10, 2021

    Thank you for taking a look! I copy pasted the example and swapped my public key and it posted! now I just have to figure out how to code that.

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