Magneto2: Issue with Back in Stock API Integration

Hello ​@viktort_vaimo , 

The reason You are seeing the $magemto_two error because klaviyo only supports $custom for back in stock API calls — $magento—two isn't valid in this context. First of what should do is stick with $custom, but make sure the variant ID you are sending matches exactly what's in your custom catalog feed in klaviyo. The "variant does not exist" error means klaviyo can't find that product ID.

Secondly if you want to use $magento_two, klaviyo currently doesn't allow that for BIS API Calls. BIS only works with custom catalogs ( those sent via API or feeds), not with Magento 2 pre built integrations. Now you have ensure your custom feed is mapped and sent to the API: default catalog settings in klaviyo. Select your custom source, and confirm it's linked to the default catalog.

Let me know if this is helpful or you need help double checking the fees structure or product ID formation.

Hello @MANSIR2094,

Thank you for your clarification regarding this matter.

Our custom feeds are set up through the admin panel under "Custom Sources." However, the "API: default" catalog remains empty for some unknown reason. Nevertheless, all feeds show a status of "Sync Complete."

Should we utilize Catalog API V3 to sync the "API: default" catalog, or are configured feeds (in "Custom Sources") enough for that?

We have the following feed XML structure:

<?xml version="1.0"?>

<Products>

--- ... ---

  <Product>

    <id><![CDATA[{{ product_sku }}]]></id>

    <title><![CDATA[{{ product_name }}]]></title>

    <link><![CDATA[{{ product_url }}]]></link>

    <description><![CDATA[{{ product_description }}]]></description>

    <price>{{ product_price }}</price>

    <image_link>{{ product_image_url }}</image_link>

    <categories><![CDATA[{{ product_categories }}]]></categories>

    <inventory_quantity>{{ product_stock }}</inventory_quantity>

    <inventory_policy>2</inventory_policy>

  </Product>

--- ... ---

</Products>

Hey ​@viktort_vaimo, Nice 👍 

So if your custom feeds show "sync complete" but the API default catalog is still empty, it likely means those feeds are syncing to separate custom catalogs, not the API default one klaviyo uses for things like back in stock. But for you to confirm, first go to catalog — settings in klaviyo and check if any of your custom feeds are mapped to the API default.

If not then yes you will need to use catalog API V3 to sync products directly into the API: Default catalog.

Though your feed xml looks okay but feeds via custom sources don't automatically populate the default catalog unless explicitly linked or pushed via API.