"Product Insights" screen showing "No Products Available"

Hey ​@Digimatic,

Sorry you’re not seeing your Product Analysis dashboard yet. I know you mentioned that you’re tracking Placed Order and Ordered Product, but my team informed me that the most likely reason for this issue is that your Placed Order payload isn’t structured correctly. The structure of your event needs to match the recommended structure in order for a Product Analysis dashboard to be created. You mentioned that you had structured it correctly - would you mind double checking, using this guide as a reference? Also, if you could post an example of one of the payloads you’re sending over for a Placed Order event, that would also help us locate the issue.

Looking forward to your response.

-Byrne

​@Byrne C 

Below is a sample “Placed Order” payload.  I modified some of the data for privacy reasons, but didn’t change the structure.

{
  "data": {
    "type": "event",
    "attributes": {
      "properties": {
        "Order ID": "b743db07-d6e8-4622-9cf4-02205b5e1592",
        "OrderId": "b743db07-d6e8-4622-9cf4-02205b5e1592",
        "Order Number": 240211,
        "Channel": "Web",
        "Sales Channel": "Web",
        "Source": "Internal",
        "Paid Date": "2025-04-07T19:56:43.677Z",
        "Delivery Method": "Ship",
        "Items": [
          {
            "ProductID": "GB23MSB6",
            "SKU": "GB23MSB6",
            "ProductName": "2023 Sauvignon Blanc 6 Btls.",
            "VariantName": "750ml",
            "Quantity": 1,
            "ItemPrice": 199,
            "OriginalPrice": 199,
            "ComparePrice": 210,
            "ImageURL": "https://image.png",
            "Type": "Bundle",
            "Department": null,
            "Vendor": null,
            "Slug": "2023-sauvignon-blanc-6-btls-",
            "collections": [
              "Recommended for you"
            ],
            "Categories": [
              "Bundle",
              "Recommended for you"
            ],
            "Brand": null
          }
        ],
        "ItemNames": [
          "2023 Sauvignon Blanc 6 Btls."
        ],
        "Categories": [
          "Bundle",
          "Recommended for you"
        ],
        "Brands": null,
        "BillingAddress": {
          "FirstName": "Bob",
          "LastName": "Builder",
          "Company": "",
          "Address1": "123 Main St",
          "Address2": "",
          "City": "Savannah",
          "Region": "Georgia",
          "RegionCode": "GA",
          "Country": "United States",
          "CountryCode": "US",
          "Zip": "31405-5431",
          "Phone": "+14045551212"
        },
        "ShippingAddress": {
          "FirstName": "Bob",
          "LastName": "Builder",
          "Company": "",
          "Address1": "123 Main St",
          "Address2": "",
          "City": "Savannah",
          "Region": "Georgia",
          "RegionCode": "GA",
          "Country": "United States",
          "CountryCode": "US",
          "Zip": "31405-5431",
          "Phone": "+14045551212"
        },
        "SubTotal": "199.00",
        "Order Submitted Date": "2025-04-07T19:56:43.677Z",
        "Total After Tip": "261.08",
        "Purchase Type": "Regular",
        "Coupons": [],
        "Promotions": [],
        "Shipping": [
          {
            "Carrier": "Other",
            "Code": "UPS",
            "Original Price": "45.00",
            "Vendor": "Local",
            "Service": "GROUND UPS",
            "Price": "45.00",
            "Tax": "3.15",
            "Title": "GROUND UPS"
          }
        ],
        "Taxes": [
          {
            "State Code": "GA",
            "Price": "17.08",
            "Title": "Tax"
          }
        ]
      },
      "time": "2025-04-07T19:56:45.677Z",
      "value": "261.08",
      "unique_id": "b743db07-d6e8-4622-9cf4-02205b5e1592",
      "metric": {
        "data": {
          "type": "metric",
          "attributes": {
            "name": "Placed Order"
          }
        }
      },
      "profile": {
        "data": {
          "type": "profile",
          "id": "01JNNTQB07SNZWH78DZX0A1RP0",
          "attributes": {
            "email": "bob.builder@gmail.com",
            "external_id": "630705c7-fe27-4e4e-b974-39403808c3cc",
            "first_name": "Bob",
            "last_name": "Builder",
            "location": {
              "city": "Savannah",
              "country": "United States",
              "region": "Georgia",
              "zip": "31405-5431"
            }
          }
        }
      }
    }
  }
}

​@Byrne C A support rep just told me that the issue is catalog insights are not supported by our “service tag”, which I think is our app.  They’re only supported for “API” calls.  We recently switched our app to use OAuth because we were told API keys are going away eventually and OAuth is the future.  Am I correct that by switching to the newer system and making an “app”, we’ve just lost this functionality?  Is there any way to turn it on for our app?

Hi ​@Digimatic,

I’m not aware of any plan to make API keys go away eventually - I’ll look into this to confirm, however. From what it looks like, your app just isn’t sending orders to Klaviyo in a way where Catalog Insights can recognize the products.

-Byrne.

Okay.  I’m following the format that was specified in the documentation.  I’ve provided an example above.  Can someone tell me what, specifically, is wrong with it?

​@Byrne C Thank you for the update!  As integration partners recently received an email saying we MUST migrate to OAuth by June 30th to remain listed in the app marketplace, I hope this will be a high priority fix.