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Segments don't work properly??

  • December 26, 2025
  • 1 reply
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We are new to  Klaviyo

When we try to segment based on Objects  - e.g. Details of a sale we save as an object.  WE  want to find users who have purchased a specific  product, he resulting dynamic segment is not reliable. In source about 50% of th users in th segment did NOT buy the product.
We have had a case in with technician support for about a week now -- no result yet although have acknowledged the issue.

We bought into Klaviyo  specifically because of this feature (filtering on objects), but the product is right now unusable for our purposes

Best answer by cadence

Oh no ​@OLIVER_REID, I’m sorry to hear you’re having trouble with segments and a lengthy support case. Maybe difficult to get a quick resolution during the holiday time :(.  

Are you able to share more details on how your objects are structured and what your segment looks like? Happy to take a look 

Cadence / Book a demo

1 reply

cadence
Expert Problem Solver III
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  • Expert Problem Solver III
  • Answer
  • December 28, 2025

Oh no ​@OLIVER_REID, I’m sorry to hear you’re having trouble with segments and a lengthy support case. Maybe difficult to get a quick resolution during the holiday time :(.  

Are you able to share more details on how your objects are structured and what your segment looks like? Happy to take a look 

Cadence / Book a demo