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Contributor I
August 27, 2024
Solved

Sender id Mismatch issue in klaviyo react native SDK

  • August 27, 2024
  • 1 reply
  • 283 views

Your sender ID does not match the sender ID for this push token. Verify that you are using the correct package name under your account's Android Push Notification settings. But when I send notification from firebase console they work fine. 

Steps  to reproduce the issue:

1- Create campaign on klaviyo
2- Select the audience list
3- Add some description for the notification
4- Click on Send Preview and add the push token get from the firebase
5- klaviyo shows error "Your sender ID does not match the sender ID for this push token. Verify that you are using the correct package name under your account's Android Push Notification settings."

    This topic has been closed for replies.
    Best answer by chloe.strange

    Hi @Ibrar Younas

    This sounds like a similar issue - I’d recommend following the steps 1 - 4 provided by @markpiana 

    I hope this helps! 

    ~Chloe

    1 reply

    chloe.strange
    Community Manager
    Community Manager
    September 13, 2024

    Hi @Ibrar Younas

    This sounds like a similar issue - I’d recommend following the steps 1 - 4 provided by @markpiana 

    I hope this helps! 

    ~Chloe