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Contributor I
francissebin2hats
Contributor I
May 3, 2022
Solved

Unable to track event in html event like click

HI,

 

Thanks in advance,

 

I’am unable to track event with click or blur HTML events. for the first time, The scenario is following

 

  1. Got a form with two fields name and email address.
  2. Added a focus (blur) event in email field.
  3. when a user focus out with an email address suppose first@example.com the tracking will not work
  4. If the user focus out the same email field again (with same email address) I can see tracking is recorded in Klaviyo dashboard.
  5. If the user added another email address second@example.com it will not work again , if again focus out it will work, That means it only work after the second time

Does anyone knows how to fix this?


Sample code : https://www.support-tools.com/?8e8f47311020264f#0dDAOYFNtjCQNhvAMsGXNESbjIqpkwP/vLsnRJJIDLM=

Regard,

 

Francis Sebin Fernandez

      This topic has been closed for replies.
      Dov
      DovAnswer
      Klaviyo Alum
      May 3, 2022

      Hi @francissebin2hats thanks for your question! And thanks @ayyub_here for sharing that resource.

      @francissebin2hats, in order for a Klaviyo profile to be cookied, they’ll have to either click through a Klaviyo email or sign-up through a Klaviyo form.  You can read more about cookies in Klaviyo here.

      At this time, I’m afraid we’re unable to troubleshoot custom coded forms. I recommend checking out one of our Custom Form Solutions containing how-to guides and sample code for each type of signup (embed, pop-up, flyout). Another option is to get in touch with one of our partners for further assistance. 

      Something else to keep an eye-out for, is a potential conflicting 3rd-party script (from a plug-in or otherwise) that is causing a delay in Klaviyo’s onsite javascript from loading, or a 3rd party blocker or firewall, or conflicting HTML/CSS impacting the form code.

      I hope that’s helpful and thanks for being a member of our community.

      DD
      View in thread

      4 replies

      Problem Solver II
      ayyub_here
      Problem Solver II
      May 3, 2022

      Kindly read these article : https://developers.klaviyo.com/en/docs/custom-event-tracking

       

      Please like these post if it was helpful

        Contributor I
        francissebin2hatsAuthor
        Contributor I
        May 3, 2022

        HI,

        one update, when I use the below query parameter it is working in first click

        ?utm_email=example@gmail.com 

        and track under the email example@gmail.com

        Anyone knows the reason behind this? I think we should cookie the user details. but how?

         

        Dov
        DovAnswer
        Klaviyo Alum
        May 3, 2022

        Hi @francissebin2hats thanks for your question! And thanks @ayyub_here for sharing that resource.

        @francissebin2hats, in order for a Klaviyo profile to be cookied, they’ll have to either click through a Klaviyo email or sign-up through a Klaviyo form.  You can read more about cookies in Klaviyo here.

        At this time, I’m afraid we’re unable to troubleshoot custom coded forms. I recommend checking out one of our Custom Form Solutions containing how-to guides and sample code for each type of signup (embed, pop-up, flyout). Another option is to get in touch with one of our partners for further assistance. 

        Something else to keep an eye-out for, is a potential conflicting 3rd-party script (from a plug-in or otherwise) that is causing a delay in Klaviyo’s onsite javascript from loading, or a 3rd party blocker or firewall, or conflicting HTML/CSS impacting the form code.

        I hope that’s helpful and thanks for being a member of our community.

        DD
          Contributor I
          francissebin2hatsAuthor
          Contributor I
          May 4, 2022

          Hi,

          Thanks for the reply,

          Actually, I need to track a customer and their details in cookies just mentioned in the document, after the customer finishes typing in the email field (on focus out event), how can I achieve that?.

          Is there any format to store those is cookie? and also please provide a reference link

          Regard,

           

          Francis Sebin Fernandez

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