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9862 Topics

S
Contributor I
simplifiedimpact01Contributor I
asked in Accounts and Settings

Duplicate account created when integrating with Shopify

Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)  

1
Dov
3 years ago
J
Contributor I
JfifelskiContributor I
asked in Email Templates and Coupons

Dynamic Content - Non-ecommerce related

Hey all,  BACKGROUNDHere’s how we’re using Klaviyo. We are a management group that creates and manages a franchise model around the country. Each franchise has it’s own brand identity and it’s own list. Currently, we send an email a week to all the lists and it’s the same email content, with updates to the color, the logo...etc. As we grow, we’ll eventually have 100+ of these franchises, and that means when it comes to sending an email, we’ll need to create 100 campaigns every week…..yuck.  QUESTIONIs there a way with dynamic content to change logo’s, colors...etc. based on list? That way everyone in List A only see’s Content A, and List B only see’s Content B….etc x100.  Any help would be greatly appreciated.    

3
David To
Klaviyo Employee
3 years ago
H
Contributor I
hristolaskovContributor I
asked in Integrations and Reviews

Constant wc_get_cart_url() error

Hello, I have the following issue: no matter what I do, I get a constant wc_get_cart_url() related error from the Klaviyo WooCommerce module and the error log reads: PHP message: PHP Fatal error:  Uncaught Error: Call to undefined function wc_get_cart_url() in /wp-content/plugins/klaviyo/includes/wck-cart-functions.php:94Has anybody seen something like this? Thanks! 

5
H
Contributor I
3 years ago
P
Contributor I
PollykContributor I
asked in Campaigns and Flows

What does the term "wait until person's created" mean?

Apoplogies, I’m really new to this.What does the term "wait until person's created" mean?To put this into context, I’m trying to set up the Countdown to Birthday flow and the target date delay says simply “wait until person’s created” - and I don’t know what this means. Can anyone help me out, please?    

1
David To
Klaviyo Employee
3 years ago
J
Contributor III
JaSnContributor III
asked in Sign-up Forms

Double opt-in stopped working

I just started setting up my account and testing the first signup form. Everything was fine and double opt-in emails started arriving into my inbox. Some time later this stopped working. I checked that my list still has double opt-in enabled, and that the emails are not ending up in the spam folder. They just stopped coming out. The only thing I can think of is that I edited the template for double opt-in but the only thing I changed was the text label. Any clues on where to look for solutions?

4
J
Contributor III
3 years ago
N
NicolasFromAllBeautyNew Member
asked in Campaigns and Flows

What is the name of the triggers or the flow that invites people to subscribe to the newsletter?

Hello ! I want to make a post-purchase flow in which I can invite the buyer to subscribe to the newsletter. I already have a Signup Forms, but I want to invite it through an email.Thank you very much 

3
David To
Klaviyo Employee
3 years ago
D
Contributor I
DrewsephContributor I
asked in Campaigns and Flows

Creating a Product Review

Hey Everyone, I’m trying to create a Product Review flow where after 14 days of their purchase, with filters for only specific products, they’ll get an email with the Product Name/URL they they purchased to leave a review for it.However, I can’t seem to figure out what properties I need inside the email.. for this to work.

1
marissanunez
3 years ago
S
Contributor I
SunrYz LightingContributor I
asked in Campaigns and Flows

Klaviyo Popup not working

My created Klayvio popup for exit intent does not seem to be working.  I have it set to appear to all visitors without a delay to test, cleared the cache.  It may be incompatible with another app that I’m using.  Any ideas?  Thanks.

1
marissanunez
3 years ago
D
Contributor I
db-conceptionContributor I
posted in Accounts and Settings

Introduction

Hello everybody ! My name is David. I live in France and I am happy to join the klaviyo community.What's your name? David  What are you most passionate about? I am found of Ecommerce ! Where do you work and what is your role? I am developer and I created my brand https://taahir.fr 2 years ago. What’s one thing you love most about your company? The challenge  . 

3
julie.accardo
Klaviyo Employee
3 years ago
M
MSSNew Member
asked in Campaigns and Flows

API - revenue not matching UI and list of events in each flow

We're having trouble matching up data we're pulling to what's in the Klaviyo UI. We're trying to analyze metrics at specific steps within flows. We're currently pulling the metrics timeline endpoint (https://a.klaviyo.com/api/v1/metrics/timeline) for all events and trying to match up the events revenue to what's in the UI, but having trouble in doing so. For many events it seems we have no revenue data from the API, whereas in the UI we are seeing it. Also, we're wondering if there's a way in the API to see the full list of events in each flow? Ideally we could get a flow_id and event_id with metrics for a given time period. Thank you, Wing

3
Dov
3 years ago
C
chetanwolvNew Member
asked in Campaigns and Flows

Date Properties are not visible in Flow Trigger filter

I am sending a metric(Natal Client) to Klaviyo with 2 properties. One is string type(Natal Type) while other is date type(Natal Date). But date type property is not visible in dropdown of Trigger Filter of Flow. Can someone help me figure out why this could be happening.  

5
Dov
3 years ago
mwalker973
Contributor I
mwalker973Contributor I
asked in Sign-up Forms

Initial Email, then Add to Flow?

I would like to be able to create multiple signup forms for promotions (contest entries, coupon codes, etc.). Once someone submits the form, I would like to send an email with the code or thank you message, then add them to the general Newsletter Welcome series. What is the best way to do this? Is there a way to move someone to another flow when they reach the end of their current flow?

3
David To
Klaviyo Employee
3 years ago
O
OUTOFOFFICENew Member
asked in Integrations and Reviews

Events not Firing on Production

I successfully set up Segmen/Klaviyo integration on my staging site using segment’s visual tagger. It worked perfectly to track purchases, pages viewed, etc on my site. Once i pushed everything live, all that data stopped coming into klaviyo.Obviously the staging/production urls are different so i went into my klaviyo settings to update my URL. To no avail. Is there something i’m missing?

2
Dov
3 years ago
D
Contributor I
DanialzbContributor I
asked in Lists, Segments, and Profiles

Zapier + Clickfunnels

Hello there, I have connceted my Clickfunnel option page to my FREE account Klaviyo account using Zapier. The Zap is set correctly but I can’t see the subscribers to be added to the list. So is this because of a FREE Klaviyo account? Any advices appreciated. Thanks,Danial

3
C
Contributor I
3 years ago
R
Contributor I
ryan923Contributor I
asked in Email Templates and Coupons

Body html Liquid syntax error: Unknown tag 'load'

im getting this error whilst making a template for order confirmation. here is the code <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="text/css">@media only screen and (max-width:480px){body,table,td,p,a,li,blockquote{-webkit-text-size-adjust:none !important}body{width:100% !important;min-width:100% !important}#bodyCell{padding:10px !important}table.kmMobileHide{display:none !important}table.kmDesktopOnly,td.kmDesktopOnly,th.kmDesktopOnly,tr.kmDesktopOnly,td.kmDesktopWrapHeaderMobileNone{display:none !important}table.kmMobileOnly{display:table !important}tr.kmMobileOnly{display:table-row !important}td.kmMobileOnly,td.kmDesktopWrapHeader,th.kmMobileOn

1
E
Klaviyo Employee
3 years ago
S
Contributor I
spiffypaulContributor I
asked in Lists, Segments, and Profiles

Converting a purchaser into a subscriber?

Hi all! If somebody buys something from my website, but doesn’t opt-in for marketing, can I send them a single email asking them to opt-in?If I do, how do I logistically make this happen? Do I include a link to a sign up form, or is there a link for them to update their preferences to make sure they accept marketing? Thanks!

3
Dov
3 years ago
R
Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

Adding a contact to another list

I’m stuck. I have a group of people in a list and I’d like to put them into my main list.How do I move them? Also, how do I ensure they then don’t go into the ‘welcome to the list’ workflow?Thanks for your help. Ruth

1
E
Klaviyo Employee
3 years ago
P
Contributor I
puckmanContributor I
asked in Accounts and Settings

No Support for Integrations

We run an ecommerce marketing agency.  We are trying to integrate our clients stores with Klaviyo.  We were told Klaviyo was great.  We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients.  Has anyone else had a similar experience?

9
cassy.lee
3 years ago
P
Contributor I
PrabinContributor I
asked in Analytics and Deliverability

How to install Add to Cart without an Add to Cart Button Onsite?

How to install added to cart metrics if there is not add to cart button on store. Is there any possible ways to do it i'm using turbo theme

3
David To
Klaviyo Employee
3 years ago
W
Contributor I
willy11Contributor I
asked in Lists, Segments, and Profiles

How Can You Add People to a specific list ?

Hello, so from my understanding, klaviyo uses shopify’s built in email list to manage the people you are going to email.  But say I want to run a special promotion with specific people, and if I add them to a list, won’t they just get bundled together with all the other emails ? Is there a way to tell klaviyo to only email specific people that opted in from a specific page only ? and have a flow based on that ? 

2
David To
Klaviyo Employee
3 years ago
P
Contributor I
PRMjamesContributor I
asked in Email Templates and Coupons

Show Discounted Line Item Price? (Shopify Order Confirmation with Dynamic Table)

How do you display a discounted line item price in a dynamic table for Shopify order confirmations?I’ve followed this article’s instructions, but found that the line item price is displayed as the actual price of the item, so it doesn’t take into account if our sales agents discount an item. Our totals at the bottom of the confirmation are correct, but it’s confusing for customers when they don’t see the actual discounted line item price in the dynamic table.I’ve setup the data source for the row and have the following four columns. Is there a way to display the discounted price in the PRICE column? Or do I need to include a column that shows the discount amount, which gets calculated in the ITEM TOTAL column? ITEM{{ item.product.title }}QUANTITY${{ item.quantity|floatformat:0 }}PRICE${{ item.price|floatformat:2 }}ITEM TOTAL${{ item.line_price|floatformat:2 }}

4
M
Contributor I
3 years ago
O
Contributor I
owenContributor I
asked in Accounts and Settings

Account Cancellation

I hope you will refund my fee!I use shiopify and have uninstalled you guys, but you keep charging me.I didn't find out about this until today, over 6 months later!I demand a refund from you guys! And release me from the next charges! 

1
David To
Klaviyo Employee
3 years ago
V
Contributor I
VasiliyContributor I
asked in Sign-up Forms

Validating contacts using a pixel instead of the double opt in?

Is it possible to validate a user when opening an email with a pixel?

1
David To
Klaviyo Employee
3 years ago
Green Unicorn Farms
Contributor II
Green Unicorn Farms
asked in Integrations and Reviews

Placed Order / Ordered Product stopped working (WooCommerce)

Hi 👋 I have used Klaviyo for about one year and it’s been super smooth! But today I received a message saying that the WooCommerce synch had stopped working. I’ve not made any changes at all to the website and cannot seem to fix the issue (tried this and this without success). It is forcing me to turn off a lot of flows (abandoned cart, welcome, browse abandonment) because they trigger or filter based on purchases made. It’s causing some stress 🤦‍♂️ Any suggestions on how to get this fixed and has anyone experienced the same? Thank you for a wonderful community!- Rob  

6
Green Unicorn Farms
Contributor II
3 years ago
S
S.Lesko4New Member
asked in Sign-up Forms

Can't find results of subscription sign up?

Hey guys,I’ve never used Klayivo before, but I have a web Design and Development online business, and I’m hoping to use it to keep my customers updated, and bring in more clients. The issue I’m having is that earlier today, I subscribed as a test my own address to the site, and when I look at the dashboard it tells me it has recieved the submission, but I for the life of me can’t find out where to view the information gathered from that form. Can anybody give me a hand here? Also, is there a way to integrate specific signup forms directly into a page?

4
David To
Klaviyo Employee
3 years ago

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