Abandon Cart in BigCommerce Going to Checked Out Customers

Forum|Forum|1 year ago
December 9, 2024
2 replies
88 views

Hello,

We own a custom furniture store and we wait to capture funds from our customers until after our order has been accepted by the vendor to avoid paying fees.

As soon as we receive an order, the status changes to Awaiting Payment. It automatically switches to Awaiting Fulfillment after we capture funds. In this period, our customer has placed the order but still receives Abandoned Cart emails.

How can we resolve this issue?

Please let us know!

This topic has been closed for replies.

Best answer by MANSIR2094

You can resolve this by setting up a custom flow in Klaviyo to suppress abandoned cart emails for orders in "Awaiting Payment" status. You can do this by adding a condition to your flow to check if the order status is Awaiting Payment before sending the abandoned cart reminder.

Let me know if you'd like help setting this up!

chloe.strange

Community Manager

Hi @CottageandBungalow,

I’ve moved this over to a support ticket as this is a specific situation in your account that will need further troubleshooting. Someone will be in touch soon.

~Chloe

MANSIR2094Answer

Expert Problem Solver IV

You can resolve this by setting up a custom flow in Klaviyo to suppress abandoned cart emails for orders in "Awaiting Payment" status. You can do this by adding a condition to your flow to check if the order status is Awaiting Payment before sending the abandoned cart reminder.

Let me know if you'd like help setting this up!

Mansir Digital Portfolio

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