Branded Sending Domain pending

4 replies
259 views

Can someone explain why my sending branded domain is still pending?

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Taylor TarpleyAnswer

Community Manager

Hi @MarlowD,

Adding to @Casperackermann’s comment it take a little bit for it to be updated, it could even be 48 hours! Additionally @standoutecom gives great resources as well I’d recommend checking out!

If you’re still stumped, I’d recommend taking the steps I outline in this thread:

Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option. This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)

Hope this helps!

-Taylor

Casperackermann

Champion & Partner

Hey MarlowD,

How long has it been since you updated your DNS? It can take some time (0-24 hours is what I’ve seen) before it updates.

Hope this helps!

Casper Ackermann, Managing Partner at Ackermann - please reach out at ca@ackermann.dk!

standoutecom

Problem Solver III

Hey Shannon! I’d recommend you do a quick DNS lookup here: https://mxtoolbox.com/DnsLookup.aspx to make sure you’ve set the nameservers correctly. If you have - It’s best to give it a little more time. If not - you can refer to this helpful article and troubleshoot: https://help.klaviyo.com/hc/en-us/articles/4417768780827 . Unfortunately, without providing more information, this is the best I can do I.

Michael Ive // standoutecom.com //

AlexandraPalau

2025 Champion

Hello @MarlowD!

Can you provide a screenshot of what you are seeing?

Thanks!

- Alexandra Palau, Klaviyo Partner & Community Champion. Website: allaboutemailmarketing.com

Taylor TarpleyAnswer

Community Manager

Hi @MarlowD,

Adding to @Casperackermann’s comment it take a little bit for it to be updated, it could even be 48 hours! Additionally @standoutecom gives great resources as well I’d recommend checking out!

If you’re still stumped, I’d recommend taking the steps I outline in this thread:

Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option. This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)

Hope this helps!

-Taylor

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