Can someone explain why my sending branded domain is still pending?
Solved
Branded Sending Domain pending
Best answer by Taylor Tarpley
Hi
Adding to
If you’re still stumped, I’d recommend taking the steps I outline in this thread:
- Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
- Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option. This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)
Hope this helps!
-Taylor
+3Hey MarlowD,
How long has it been since you updated your DNS? It can take some time (0-24 hours is what I’ve seen) before it updates.
Hope this helps!
+3Hey Shannon! I’d recommend you do a quick DNS lookup here: https://mxtoolbox.com/DnsLookup.aspx to make sure you’ve set the nameservers correctly. If you have - It’s best to give it a little more time. If not - you can refer to this helpful article and troubleshoot: https://help.klaviyo.com/hc/en-us/articles/4417768780827 . Unfortunately, without providing more information, this is the best I can do I.
+22Hello
Can you provide a screenshot of what you are seeing?
Thanks!
+60Hi
Adding to
If you’re still stumped, I’d recommend taking the steps I outline in this thread:
- Ensure your TXT value isn’t missing your Public API Key (also known as your Account ID)
- Investigate if the necessary DNS records have not been added to your domain (If you do not have access to these, you can re-add the branded sending domain in Klaviyo, but this time, please select the "static" option. This will allow you to complete the branded sending domain set up with 3 x CNAME records and 1 x TXT record instead)
Hope this helps!
-Taylor
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