Branded Sending Domain with Shopify Markets

Forum|Forum|1 year ago
January 2, 2025
11 replies
386 views

Hi,

Unfortunately (and quite frustrating) you can only setup 1 BSD. Previous solutions was to have a second Klaviyo account (with is not what you want right? double the work for settings / user management etc..). but with Shopify Markets you cannot do this.

We have a dedicated Dutch and French domain. Shopify Markets is out quite some time now. When is Klaviyo gonna make the necessary adjustments?

Right now there is only a solutions to create some overall domain, what is not feasible with us.

Best answer by Byrne C

Hi @Remco

Thanks so much for sharing your feedback regarding how the option to have multiple Branded Sending Domains would build trust in your customers who shop on different domains. As other contributors mentioned, I can confirm that we don’t currently support multiple Branded Sending Domains at once. However, I agree that this would be a really useful feature, and I have submitted it as a proposal for our product team to consider implementing in the future. If you don’t mind elaborating, we would love to hear more about how you’d like to use this feature!

Thanks, and have a great rest of your week.

-Byrne

Show previous replies

DavidV

2025 Champion

Hi @Remco,

Thank you so much for your question. I see @Byrne C from Klaviyo has already shared this feedback with the product team.

One thing I thought would be worth flagging - you are able on an email by email basis either in flow or campaigns to set a “reply-to” email address. This would at least resolve the issue you mentioned about the right department.

An example of this in a post-purchase email would be (presumably you have this set up like this now?):

When you click on the email in the flow and go to Subject and sender → Edit Sender, you can edit the reply to email address for the specific email:

Hope that helps at least with part of the challenge you have. I know it’s not a perfect solution and I’d love to see better support for Shopify Markets. The innovation on Shopify markets has been very solid in recent years, though we most often still end up creating a separate storefront (if using Shopify Plus) for the specific end market for a lot of our clients.

Thanks
David

Zyber is New Zealand's leading Shopify Premier & Klaviyo Master Platinum Partner passionate about helping merchants succeed. www.zyber.co.nz & www.unlocked.co.nz

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