Problem Solver I

Solved

Can I change campaign conversion statistic

4 replies
320 views

Is there a place to change this value in the drop down? We use another set of metrics, and would need to use those to measure conversions.

Campaigns & channels

This topic has been closed for replies.

Ashley I.Answer

2025 Champion

Hi @gmc ,

Welcome to the Community!

To adjust this metric, click on the toggle icon from within the Campaigns tab of your account.

From there, select the metric you need, then, click Change Conversion Metric.

To view the displayed conversion metric, click to view the performance overview page for an individual campaign. You will see the metric below the Opened section:

--

If you still do not see this change reflected in the Conversions tab of your individual Campaign Report, you can also manipulate the Conversion metric from the Overview tab of the same report:

--

Hope this helps!

-- Ashley Ismailovski

Ashley Ismailovski, Klaviyo Champion & Director of Email Marketing at SmartSites https://www.smartsites.com/

Ashley I.Answer

2025 Champion

Hi @gmc ,

Welcome to the Community!

To adjust this metric, click on the toggle icon from within the Campaigns tab of your account.

From there, select the metric you need, then, click Change Conversion Metric.

To view the displayed conversion metric, click to view the performance overview page for an individual campaign. You will see the metric below the Opened section:

--

If you still do not see this change reflected in the Conversions tab of your individual Campaign Report, you can also manipulate the Conversion metric from the Overview tab of the same report:

--

Hope this helps!

-- Ashley Ismailovski

Ashley Ismailovski, Klaviyo Champion & Director of Email Marketing at SmartSites https://www.smartsites.com/

Brett_Gatsby

Champion & Partner

Ya you should be able to: https://help.klaviyo.com/hc/en-us/articles/115005199947

I see a bunch of additional conversion metrics in my test account as well. Any idea why you may be missing the other default options?

Convert your Instagram followers into Klaviyo email & SMS subscribers. https://gatsby.ai/klaviyo-list-growth

G

gmcAuthor

Problem Solver I

the metric is there under ‘overview’ tab, but not under ‘conversions’ - only ‘ordered product’.

is anyone seeing other metrics in the ‘conversion’ section?

G

gmcAuthor

Problem Solver I

Klaviyo - can you please stop marking questions as solved when they are not.

There is not answer to my final question. If it’s not technically possible, then add that, but please don’t mark it as solved.

This is the 2nd time it’s happened!

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials