Can I push product option from Bigcommerce Viewed Product Event?

Question

Currently, our abandoned cart emails only show the base product, without the specific selected option, a person has added to their Bigcommerce cart. This confuses customers and we’d like to be able to show the specific option.

It shows correctly in our order confirmation emails so I feel it should be possible. I think the problem lies in the script we manually have to put on the product page. If we can add the correct variable to it.

Anyway, if anyone knows how this can be done it would be greatly appreciated.

Thank you.

Byrne C · Accepted Answer

Hey ​@tommydearest,While it’s not possible to edit the pre-existing Added to Cart event that Klaviyo created for BigCommerce, people often do create their own events to send to Klaviyo via API using the Create Event APIor Create Client Event API (for client-side requests). The linked guidse showhow these events should be structured and containexamplepayloads. I’d recommend going down this route and having you or a developer on your team set up this API call to fire from your site when people add an item to their cart.

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